When planning a trip, understanding the Priceline cancellation policy is crucial to ensure flexibility and peace of mind. Priceline, a leading travel agency, offers various options to cater to the needs of travelers, including a cancellation coverage service that allows for refunds under specific conditions. In this article, we'll delve into the ins and outs of Priceline's policy, helping both new and regular customers make informed decisions regarding their travel plans.

What Is The Priceline Cancellation Policy?

Priceline's cancellation policy provides travelers with the option to cancel flights for any reason within a specified time frame. The Cancellation Coverage Service, once purchased, is non-refundable and non-transferable. It allows you to get a full or partial refund, based on the service tier you choose. However, it's important to cancel your trip via the Priceline website after the airline's void window, which typically ends within 24 hours of booking for U.S. consumers.

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Can I Cancel My Holiday If I Have Only Paid The Deposit?

With Priceline's service, the focus is on air travel. The policy does not cover other aspects of your holiday, such as hotel bookings or additional expenses. If you've only paid the deposit for a flight and purchased the Cancellation Coverage Service, you should be able to cancel within the allowed time frame and receive a refund according to the terms of the service you selected.

What Is The Priceline Refund Policy?

Priceline issues refunds for cancellations made within the service's defined period. The refund can be either partial or full, and it covers the total cost of your purchased air travel, including taxes, booking fees, and pre-paid seats or bags, if applicable. Refunds are processed within one (1) to five (5) business days, but issues such as incorrect account information could extend this to eight (8) weeks.

Does Priceline Offer Exchanges?

Priceline's policy does not mention exchanges. The cancellation coverage service is designed for refunds only, and any changes to your booking would likely be subject to the airline's fare rules after the cancellation coverage expires.

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Can You Cancel Priceline Express Deals Within 24 Hours?

Priceline Express Deals are special rates offered at a discount, and they generally come with stricter rules. Canceling an Express Deal within 24 hours is not typically allowed, as these deals are usually non-refundable and cannot be changed. Be sure to read the specific terms before booking an Express Deal.

How I Cancel My Priceline Booking?

To cancel your Priceline booking, follow these steps:

  1. Go to the Priceline website and log in to your account.
  2. Click on "My Trips" and find the booking you want to cancel.
  3. Click on "Cancel" and review the cancellation policy and fees.
  4. Confirm your cancellation and receive a confirmation email.

How Long Does Priceline Take To Refund Money?

Once a valid cancellation request is submitted, Priceline processes refunds typically within one (1) to five (5) business days. However, certain complications can delay the refund up to eight (8) weeks. If you choose PayPal or Venmo for your refund, you may need to set up an account.

How Do I Contact Priceline?

If you need to contact Priceline for any inquiries or assistance, you can reach out to their customer service at [email protected]. For more immediate support, you may also find contact options directly on the Priceline website.


Priceline's cancellation policy offers a safety net for travelers who need flexibility in their plans. By understanding the terms of the Cancellation Coverage Service, you can ensure that you're eligible for a refund should you need to cancel your flight. Remember to act within the specified time frame and to use the Priceline website for any cancellations. With this knowledge, you can book your next trip with confidence, knowing that Priceline has options to accommodate unforeseen changes.