Shopping with Rituals comes with the assurance of satisfaction, but if you find yourself second-guessing your purchase, their return policy is structured to ensure a smooth and hassle-free experience. Whether you're a new or a regular customer, understanding the specifics of Rituals' return policy can save you time and effort. This article outlines the key points to keep in mind when considering a return or refund from Rituals.

What Is The Return And Refund Policy For Rituals?

At Rituals, customer satisfaction is paramount. If you're not completely happy with your purchase, you can take advantage of their 14-day return service, which is provided free of charge. Remember, to be eligible for a return, items must be in sellable condition—unused and in their original, undamaged packaging. Certain items, such as cosmetics and underwear, must be unopened due to hygienic reasons.

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Does Rituals Offer Exchanges?

Currently, Rituals does not offer direct exchanges. If you're unsatisfied with a product, you'll need to initiate a return and then place a new order for the desired item.

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How Long Does It Take To Get Refund From Rituals?

Once your return is received and approved, Rituals will issue a refund within 5-7 working days. The refund method will correspond with your original payment method, or if you paid via cash on delivery, you'll receive store credit on your Rituals account.

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How Can You Return An Item To Rituals?

To return an item, you'll need to register your return via the Rituals return portal and follow the instructions provided. Ensure you include the form listing the returned products in the delivery box, and if a poly bag was provided, utilize it to ensure proper processing by the courier.

Can I Return A Rituals Item Without A Receipt?

It's important to provide proof of purchase when returning an item to Rituals. Without it, the return process may be complicated or even impossible.

Can You Return Used Items To Rituals?

Rituals only accepts returns for items in a new, unused condition. If the product shows signs of wear or use, the return may be refused or a damage charge may be applied.

Can You Return A Rituals Item Without The Original Box Or Package?

All returns should be in the original packaging and in a condition that makes them resellable. Returns without the original box or package may not be accepted.

Can I Return A Gift To Rituals?

Yes, but if you're returning the entire order and wish to keep the gift that came with it, the value of the gift may be deducted from your refund.

How To Contact Rituals?

If you have any questions or need assistance with a return, you can reach out to Rituals customer service team by email at [email protected] for further guidance.


The Rituals return policy is designed with customer satisfaction in mind, offering a 14-day window for returns and hassle-free refunds. Remember to keep items in new condition with original packaging to ensure a smooth transaction. For any uncertainties or assistance, customer service is readily available to help. Keep these tips in mind to make your return process with Rituals as effortless as possible.