More than 166 million adults wear prescription eyeglasses in the United States, and according to The Vision Council, 39.8 percent of those people have two or more pairs. Online retailers have made purchasing prescription eyeglasses, contact lenses, and sunglasses (prescription and nonprescription) more accessible and affordable. Approximately 22 percent of adults who wear prescription eyeglasses purchased their new glasses through an online retailer, such as Smart Buy Glasses.

The Smart Buy Glasses Return Policy

Smart Buy Glasses offer a 100-day return policy on all designer eyewear, contact lenses, and prescription glasses. All items are eligible for return to the company within 100 days of receiving the shipment. Consumers have the option to return their items for a full refund or to exchange the item for another item(s).

A return request must be submitted to the Smart Buy Glasses Customer Service team, who will provide a return merchandise authorization (RMA) number. Additionally, customer service will let you know the address to which to send the return.

In order to qualify as a return, all items must be returned in the original packaging, unworn, with all tags and accessories. In addition, contact lens boxes must be sealed; otherwise, they will not be accepted.

Any fees associated with the shipping of the items are non-refundable, and the consumer is responsible for all return shipping fees.

Upon receipt at Smart Buy Glasses, the returns are inspected, and it is determined if a full refund is granted. Refunds will not be issued if the products are not in their original, new condition. All returns are handled on a case-by-case basis, and only one exchange is allowed per product.

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Step by Step on How to Return a Smart Buy Glasses item

Below are the instructions on how to return a purchase to Smart Buy Glasses:

  • Open confirmation email received when you placed the order.
  • Find the order identification numbers, two letters followed by ten numbers, and one or two more letters.
  • Copy the order number.
  • Go to the Smart Buy Glasses website.
  • Log into your account.
  • Hover the cursor over the 100-Day Returns link at the top of the page in the navigation bar.
  • A drop-down list will appear, and you need to click "More Info."
  • Scroll down the page until you see the "Return Request Form."
  • Paste or enter the order ID number in the upper text field.
  • Then, enter the email address used when making the purchase.
  • Click on the "Get Started" button.
  • If needed, further instructions on how to complete the return will be given.

Once Smart Buy Glasses receives your request, they will send you a Return Merchandise Authorization number and the address where to ship the items. Additional shipping instructions will be included in the return authorization email if needed.

Can I Return an Item to Smart Buy Glasses without the box or original package?

According to the company's conditions of acceptance, Smart Buy Glasses does not accept returns without the original packaging, tags, and accessories. Additionally, contact lens boxes must remain sealed; otherwise, they will not be accepted as a return.

How Long Do you have to Return an Item to Smart Buy Glasses?

man's hands holding a pair of smart buy glasses over a black table with 2 blue smart buy cases and 1 box

All purchases from Smart Buy Glasses are eligible for the 100-day return policy. All the company's designer eyewear, contact lenses, and prescription glasses can be returned to the company within 100 days of receipt of shipment. In addition, items can be returned for a full refund or exchanged for other things.

All designer eyewear, prescription eyeglasses, and sunglasses must be unused, in the original box, and have all the original tags and accessories. Any damage, wear, or missing items will disqualify the things from being returned.

Contact lenses must be in their original sealed box. Opened contact lens boxes will not be accepted.

Does Smart Buy Glasses accept returns or exchanges without a receipt?

Smart Buy Glasses does not accept returns or exchanges without an order identification number. The order ID number is found on the confirmation email sent after ordering or in any email updates about the order. The return ID number consists of two letters, then ten numbers, followed by one or two more letters. For example, a proper order ID number would look like this - US0123456789A

Does Smart Buy Glasses offer full refunds?

Smart Buy Glasses offers full refunds on all products ordered through their website within 100 days of receiving the order. However, any shipping and handling fees associated with the order are non-refundable, and the consumer pays for all costs related to shipping the return back to Smart Buy Glasses.

How Long do Smart Buy Glasses refunds take?

After returning items to Smart Buy Glasses, it could take up to 30 (or more) to receive a full refund. Upon receipt, Smart Buy Glasses inspects the return and determines if it qualifies for a refund or not. If approved for a refund, payment will be refunded in the same manner the items were purchased. Once the refund is approved, it could take five to ten business days to show up in your bank account or your credit card statement. Processing times also vary depending upon your bank's policies regarding refunds to credit or debit cards.

Can you return an online purchase to the store?

man's hand opening a smart buy glasses orange box

Online purchases from Smart Buy Glasses cannot be returned to any store; they must be returned to one of the company's warehouses. Upon getting an RMA number, you will be given a return address based on your location. Additional instructions for the return will also be included in the return confirmation email.

It is best to contact Smart Buy Glasses for an RMA number before returning items to the company. Do not return items to the shipping address listed on the parcel.

What's the Smart Buy Glasses customer service phone number?

The customer service number for Smart Buy Glasses is (888) 979-2177. Customer service is available Monday through Friday from 9 a.m. until 6 p.m. CST.

Does Smart Buy Glasses offer chat support?

Smart Buy Glasses does offer live chat support 24/7. To access the chat, and then click on the chat box in the lower right-hand corner of the website's returns page.

How Do I check Smart Buy Glasses order status?

Order tracking is available on the Smart Buy Glasses website and can be accessed by clicking here. Once on the website, enter all required information to complete the order tracking. Have the order ID number from your order confirmation email available. The order ID number is two letters, followed by ten numbers, and one or two more letters at the end, such as US134567890A. You also need the email address used to place the order.

Once all the information is entered, click on "Check Order Status," which will bring up all details about your order's processing and shipping status and when you can expect to receive the shipment.

You can also log into your Smart Buy Glasses account and check the order history for a status update. Once logged in, click on "Order History," find the order you want to track, and click on "Check Order Status" for that item.

What items cannot be returned to Smart Buy Glasses?

Opened contact lens boxes cannot be returned to Smart Buy Glasses. Additionally, any items that were used or damaged from wear cannot be returned for a refund. However, all items in their unused condition and original packaging purchased from Smart Buy Glasses can be returned within 100 days of receipt. Returns include new single-vision progressive prescription eyewear, bi-focal lenses, and sunglasses that can only be returned in unused and original condition.

For contact lens wearers, if there is an issue with the contact lenses being defective and unwearable, contact Smart Buy Glasses for instructions on how to exchange the item.

Our Score

Returning items to Smart Buy Glasses may seem challenging, and their 100-day return of unused items may feel strict, but they do take all items back. We give Smart Buy Glasses a Return Policy Score of 3.0 out of 5 based on the fact that all items must be unworn, undamaged, and with all original undamaged packaging and tags. Unfortunately, the strict requirements make it so consumers cannot test their new glasses to see if they like them. Other than that, the return policy for this company is pretty straightforward.