Splendid Return Policy: Tips To Keep in Mind

Shopping at Splendid offers stylish, comfortable pieces that are easy to love. But if something doesn’t work out—whether it’s the wrong size, a gift that’s not quite your taste, or simply a change of mind—it’s important to know how their return process works. Splendid keeps returns fairly simple, as long as you follow their rules. This guide covers all the essentials to help you return items or request a refund with ease.

What Is The Return And Refund Policy For Splendid?

Splendid allows customers to return eligible items within 30 days of the ship date. Items must be unworn, unwashed, and in original condition with tags attached. The following are non-returnable:

• Swimwear, underwear, beauty, and home products
• Final Sale items (items discounted 50% or more)
• Shoes without the original box

Customers are responsible for return shipping costs, except in cases of defective items. Refunds are processed as full refunds to the original payment method once the return is approved.

Does Splendid Offer Exchanges?

No, Splendid does not currently offer exchanges. If you need a different size or color, you must return the original item for a refund or store credit (if it was a gift) and place a new order for the correct item.

How Long Does It Take To Get Refund From Splendid?

Once Splendid receives your return at their facility, it typically takes 7–10 business days to process. After approval, your refund will be issued to your original form of payment. If you’re returning a gift, you'll receive store credit instead.

How Can You Return An Item To Splendid?

To return an item, follow these steps:

• Visit the Splendid Online Return Portal: https://returns.narvar.com/splendid/returns
• Enter your order number and billing ZIP code
• Print the return label provided
• Pack the item securely with the return packing slip
• Ship it back via FedEx

Returns from outside the contiguous U.S. or international orders must be sent at your own expense using a traceable method.

Can I Return A Splendid Item Without A Receipt?

If the item was gifted and you have a gift receipt or proof of purchase, you can return it for store credit. Otherwise, returns without a receipt or verification may not be accepted. It's best to contact customer service to discuss options.

Can You Return Used Items To Splendid?

No. Splendid only accepts returns of unused, unworn, and unwashed items. If an item appears used or doesn't meet their quality standards, the return will be rejected.

Can You Return A Splendid Item Without The Original Box Or Package?

Yes, except for shoes. Shoes must be returned with the original box. Returning shoes without the box will result in the return being declined. For other items, use appropriate packaging and include the correct return label.

Does Splendid Accept Returns Without Tags?

No. Items returned without original tags attached will not be accepted. This applies to both standard returns and gifted items. Keeping tags intact is essential for eligibility.

Can I Return A Gift To Splendid?

Yes, but the refund will be issued as store credit only. The item must be new with tags and accompanied by a gift receipt or proof of purchase. Email [email protected] for help processing a gift return.

How To Contact Splendid?

For any return-related issues, especially defective items or gifts, you can reach Splendid’s customer service via:

• Email: [email protected]
• Return portal: Splendid Online Returns
• Mailing Address (for returns):
  Splendid Online Returns
  15971 Santa Ana Avenue
  Fontana, CA 92337

International returns must use a traceable shipping method like FedEx or UPS and cannot be sent COD.

The Bottom Line

Returning items to Splendid is fairly straightforward if you stick to their guidelines: return within 30 days, keep the tags on, and avoid sending back final sale or used items. They don’t accept exchanges, but you can always re-order the correct item once your return is processed. From refunds to gift returns and international orders, this guide covers everything you need to know for a smooth return experience.

If you're unsure about your item’s eligibility or need assistance, reach out to their helpful customer support. It's always better to check before shipping anything back.