When it comes to live events, plans can change unexpectedly, leaving ticket holders with questions about refunds and cancellations. Ticketmaster, as a leading ticket sales and distribution company, has policies in place to address these concerns. Understanding Ticketmaster's refund and cancellation policy is essential for both new and regular customers. This article will guide you through the ins and outs of navigating these policies, ensuring you know exactly what to do if your event does not go as planned.

What Is The Cancellation Policy For Ticketmaster?

Ticketmaster’s cancellation policy is quite clear: all sales are final. However, there are certain circumstances where refunds are permitted. If an event is canceled and not rescheduled, Ticketmaster will typically offer a refund. It's important to review your event and seat selection carefully before purchasing, as changes are generally not allowed after the fact.

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Can You Get A Refund For Tickets On Ticketmaster?

Yes, but only in limited situations. If an event is canceled, postponed, rescheduled, or moved, and you cannot or do not wish to attend the new date, you may be eligible for a refund. The refund will include the ticket price, service fees, and any additional add-ons or upgrades you purchased. However, expedited shipping charges, Fan Club membership fees, and other amounts are not refundable. The refund goes back to the original payment method used during purchase.


Can I Sell My Tickets Back To Ticketmaster?

Unfortunately, Ticketmaster does not offer a ticket return service. Once a ticket has been purchased, it's yours unless the event is canceled. If you can no longer attend, you may have the option to resell your tickets on Ticketmaster's resale marketplace, depending on the event's specific rules.

How Do I Get My Refund From Ticketmaster To A Closed Account?

If you bought tickets from Ticketmaster and your account is closed, you may be wondering how to get your refund. Here are some steps you can follow to try to get your money back:

  1. Contact your bank or credit card company and explain the situation. They may be able to reverse the charge or issue a new card with the same balance.
  2. If that doesn't work, contact Ticketmaster customer service and provide them with your order number, the name and date of the event, and the last four digits of the card you used to purchase the tickets. They may be able to process the refund manually or send you a check.
  3. If you still don't receive your refund, you can file a complaint with the Better Business Bureau or your state's consumer protection agency. They may be able to mediate the dispute or take legal action against Ticketmaster.

How To Use Ticket Insurance On Ticketmaster?

If you opted for ticket insurance during your purchase and need to claim a refund, you must contact the insurance provider directly. Ticketmaster's standard refund policy does not cover ticket insurance.

What Happens If An Artist Cancels A Concert?

If an artist cancels a concert and it is not rescheduled, Ticketmaster typically offers refunds. Notification of the cancellation and refund options will be sent to ticket holders as soon as the information is available.

How To Contact Ticketmaster?

For any inquiries or issues with refunds and cancellations, you can contact Ticketmaster customer service through their website, by email, or by phone. Detailed contact information is available on the Ticketmaster Help Center page.


While Ticketmaster's policy emphasizes final sales, they do provide avenues for refunds in specific instances such as cancellations or rescheduled events. It's crucial to understand these policies beforehand to avoid any surprises. Should you need a refund, make sure to act promptly, as there may be deadlines for submitting refund requests. And remember, always check the event's specific rules regarding resale and ticket insurance to ensure a smooth experience with your purchase.