Valley Vet Return Policy: What You Must Know

Shopping at Valley Vet gives pet and livestock owners access to a wide selection of veterinary supplies, medications, and farm essentials. However, when it comes to returns and refunds, it’s important to know exactly what the store allows and what it doesn’t. Valley Vet has a 30-day return window with specific conditions, restocking fees in some cases, and clear rules regarding used and special-order products. If you’re planning to make a purchase or need to return an item, here’s everything you must know about the Valley Vet return and refund policy.

What Is The Return And Refund Policy For Valley Vet?

Valley Vet has a limited return policy. Items must be in unused, unmarked, and new condition with the original packaging, manuals, and warranty cards included. Products that have been used cannot be returned. In addition, custom and special orders are non-refundable and non-cancelable. Certain items, such as prescription drugs, vaccines, saddles, books, CDs, DVDs, and software, are also not eligible for returns.

Some drop-ship orders may not be returnable or could be subject to a restocking fee. Refunds are typically issued as a full refund once the return is approved, though customers must pay the return shipping cost.

Does Valley Vet Offer Exchanges?

Valley Vet does not explicitly advertise an exchange program. Instead, customers are expected to return the item and place a new order for the replacement. Since return shipping costs fall on the customer, it’s important to double-check product details before ordering to avoid unnecessary expenses.

How Long Does It Take To Get Refund From Valley Vet?

Once your return is received and inspected, refunds are generally processed promptly. The exact timing can depend on your payment method, but most refunds are issued within a reasonable timeframe after approval. Customers should factor in both the time for shipping the return and the processing period before funds appear in their account.

How Can You Return An Item To Valley Vet?

To make a return, fill out the back of the original packing slip and include it with the merchandise. Then, ship the package to the following address:

Valley Vet Supply
1118 Pony Express Hwy.
Marysville, Kansas 66508

Keep in mind:

• You are responsible for return shipping costs.
• All items must be returned within 30 days of delivery.
• Packaging and included materials (manuals, warranty cards, etc.) must be intact.

Can I Return A Valley Vet Item Without A Receipt?

A receipt or proof of purchase is required for returns. Using the original packing slip ensures that your return is processed quickly. Without it, Valley Vet may not be able to verify your purchase, which could result in your request being denied.

Can You Return Used Items To Valley Vet?

No. Valley Vet clearly states that used products are not returnable. Only items that are in absolutely new condition qualify for a refund.

Can You Return A Valley Vet Item Without The Original Box Or Package?

The original box and all included packaging are necessary for a return. Items missing packaging, manuals, or warranty cards will not be accepted. To ensure eligibility, keep everything that came with your order until you’re certain the product works for you.

How To Contact Valley Vet?

If you have questions about returns, shortages, or damaged shipments, Valley Vet’s customer service team can help. You can reach them through:

• Phone: 1-800-419-9524
• Email: [email protected]

Issues with damaged packages or missing items must be reported within 72 hours of delivery.

The Bottom Line

The Valley Vet return policy is strict but straightforward. Customers have a 30-day return window, but items must be unused, in their original packaging, and accompanied by all included materials. While some products and custom orders are non-returnable, eligible items can be sent back for a full refund, with the customer covering shipping costs. By keeping your receipt and carefully reviewing product details before ordering, you can make the return process smoother and avoid unnecessary fees.