Table of content
- What Is Akira's Return And Refund Policy?
- How to Return an Online Purchase Made at ShopAkira.com?
- Can You Exchange Products At Akira?
- How Can You Return an Item to Akira?
- Can You Return Used Items to Akira?
- Can You Return an Akira Item Without the Original Box or Package?
- Can You Return an Akira Item Without a Receipt?
- What Is Akira's Contact Information for Returns and Refunds?
As a Akira customer, you may have questions about their return and refund policy. Perhaps you made an online purchase and it was not what you wanted or needed. Perhaps you changed your opinion after buying something in-store. Perhaps you got an item that was broken or faulty. No matter the reason, you can send back or swap your Akira items if you meet certain requirements and deadlines. In this post, we will answer some of the most common questions about Akira's return and refund policy.
What Is Akira's Return And Refund Policy?
Akira offers a notably flexible and generous return and refund policy for its customers. As stated on their website, customers can return any item within 14 days for in-store purchases and within 30 days for online purchases from the date of purchase. Eligible returns within these periods qualify for a full refund or store credit, provided that the item is in its original condition - unworn, unwashed, unaltered, and with all original tags attached. Additionally, items can be returned within 60 days of purchase for store credit exclusively.
There are some exceptions to this policy, however. The following items are final sale and cannot be returned or exchanged:
- Hair accessories
- Beauty products
- Gift cards
Additionally, any item that is marked as final sale on the website or in-store is not eligible for returns or exchanges. This includes items that are discounted by 50% or more, clearance items, flash sale items, and mystery bags.
Akira also reserves the right to refuse any returns that do not meet their standards of quality or hygiene. For example, if an item is stained, torn, worn, or has a strong odor, they may reject your return request.
If you want to return an item that you bought in-store, you can only bring it back to the same store where you made the purchase. You will also need your original receipt and the original form of payment.
How to Return an Online Purchase Made at ShopAkira.com?
If you are not satisfied with your online purchase, you can return it in two ways: by mail or in store. These are the conditions and the steps you must follow:
By mail: You can send the product back to our warehouse at any time, but you will only receive a full refund or store credit if you do so within 30 days of the purchase date. If you do so after that time, you will only receive store credit. Shipping charges are your responsibility and will not be refunded. You must include the return form attached to the order confirmation email in your package. We do not accept returns on final sale items or store exclusive items.
In-store: You may bring the product to any of our stores within 60 days from the date of purchase. If you do so within the first 30 days, you may choose between a full refund or store credit. If you return after that time, you will only receive store credit. You must present the original receipt or order confirmation email. Returns are not accepted on final sale items or store exclusive items. You can find a list of their store locations.
Can You Exchange Products At Akira?
Akira does not offer exchanges for online orders. If you want to exchange an item that you bought online for a different size, color, or style, you will have to return it first and then place a new order for the item that you want. This means that you will have to pay for shipping twice and wait for the refund process to be completed.
However, if you bought an item in-store, you can exchange it at any of their stores within 30 days of purchase. You will need your original receipt and the original form of payment. You can only exchange an item for the same price or higher. If the item that you want is more expensive than the one that you are returning, you will have to pay the difference.
How Can You Return an Item to Akira?
To return an item to Akira, customers need to follow these steps:
- Fill out the return form that came with the order, or download it from Akira's website: ShopAkira.com.
- Pack the item securely in its original packaging, along with the return form and the original receipt or invoice.
- Attach the prepaid return label that came with the order to the package. If the label is missing or damaged, customers can contact Akira's customer service to request a new one.
- Drop off the package at any USPS location or schedule a pickup online.
- Wait for Akira to process the return and issue the refund or exchange. This may take up to 10 business days after receiving the package.
Can You Return Used Items to Akira?
Akira does not accept returns or refunds for used items. The items must be in their original condition, with all tags attached and packaging intact. Customers are responsible for inspecting their items before wearing or washing them. If an item is defective or damaged upon arrival, customers should contact Akira's customer service within 48 hours of receiving the order to request a replacement or a refund.
Can You Return an Akira Item Without the Original Box or Package?
You can return an Akira item without the original box or package, as long as the item is unworn, unwashed, unaltered, and has the original tags attached. However, if you are returning shoes, you will need to pack them in a separate box or bag to protect them from damage during transit. Akira may refuse your return if the shoes are scuffed, scratched, or dirty.
Can You Return an Akira Item Without a Receipt?
If you bought an item online, you will need your order confirmation email as proof of purchase. If you bought an item in-store, you will need your original receipt as proof of purchase. If you don't have either of these, Akira may not accept your return or may only offer you store credit at their discretion.
What Is Akira's Contact Information for Returns and Refunds?
If you have any questions or issues regarding your return or refund, you can contact Akira's customer service team by email, phone, or chat. Their email address is [email protected]. Their phone number is 1-866-477-2299. Their chat service is available on their website from Monday to Friday, 9 am to 5 pm CST.
Akira has a good return and refund policy that gives its customers plenty of time and options to return or exchange their items. However, there are some drawbacks, such as the lack of free return shipping, the inability to exchange online orders, and the exclusion of some items from returns or exchanges. Based on our research and experience, we would rate their policy as 3 out of 5 stars.