Shopping at Gap comes with the comfort of knowing you can return items if they don't meet your expectations. But, are you clued in on how to navigate their return policy for a smooth experience? Whether you've had a change of heart, received a defective item, or got a gift you'd like to exchange, understanding the ins and outs of Gap's return policy can save you time and hassle. Let’s dive in and break down what you need to know to ensure your returns are as hassle-free as your shopping.

What Is The Return And Refund Policy For Gap?

Gap's return policy is pretty straightforward. Here’s a quick rundown:

  • Eligible items: Must be unwashed, unworn, and in their original condition. Defective items can be returned anytime.
  • Time frame: Returns and exchanges must be made within 30 days of the delivery date.
  • Proof of purchase: Required for refunds, either through the shipping confirmation email or the credit card used for the purchase.
  • Exceptions: Final sale items, swimwear with removed hygienic liner and masks are not returnable or exchangeable.
  • Items must be returned to the same brand store from which they were purchased.
  • Extended holiday returns allow purchases between Oct 15 and Dec 24 to be returned by Jan 15 of the following year or 30 days post-delivery/purchase, whichever is later.

Return shipping is on them – it's free! Just follow the instructions provided on their Return Items by Mail page.

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Does Gap Offer Exchanges?

Yes, Gap does offer exchanges, and they won't charge you for shipping. If the item you’re exchanging is less expensive than your new choice, Gap will refund the difference. If it’s more expensive, they'll charge the original payment method for the additional cost. Remember, exchanges follow the same 30-day rule as returns.

How Long Does It Take To Get Refund From Gap?

Once Gap receives your return, the refund process kicks in. You can expect your refund to be processed within 3-5 business days. However, it might take up to one billing cycle for the refund to appear on your credit card statement. Keep in mind, rewards used for purchases will be returned as points to your Gap Inc. Credit Card within two billing cycles.

Gap Store Front

How Can You Return An Item To Gap?

  • For online purchases, use the Order Status & Returns page to start the process.
  • You can also return online purchases in-store, except for items marked "Mail Only" or those sold by third-party sellers.
  • Remember, in-store purchases cannot be returned by mail.

Can I Return A Gap Item Without A Receipt?

Without a receipt, Gap will issue a merchandise certificate by mail for the current selling price. However, if you have the shipping confirmation email or the original credit card used for the purchase, that can serve as your proof of purchase.

Can You Return Used Items To Gap?

Items need to be in their original condition—unwashed and unworn—to qualify for a return or exchange.

Can You Return An Gap Item Without The Original Box Or Package?

While the original packaging is preferred, it's not a strict requirement for a return as long as the item is eligible and in its original condition.

Does Gap Accept Return Without Tag?

Tags are typically needed for a return, but it's possible to return an item without them, provided the item is still in its original condition.

Can I Return A Gift To Gap?

Gifts can be returned with the gift receipt or invoice and will receive a gift card for the purchase price. Without a gift receipt or invoice, you’ll be issued a merchandise certificate by mail for the item's current selling price.

Beige sweater with red gap logo

How To Contact Gap

Need some assistance? Here are the ways you can reach out to Gap:


Navigating Gap's return policy is easier when you know the rules of the game. With their customer-friendly approach, free return shipping, and the ability to sort things out either online or in-store, Gap ensures that your post-purchase experience is as seamless as your shopping spree. Just remember those key timelines, keep your items in their original condition, and you’ll be all set for a worry-free return or exchange. Happy shopping and even happier returning!