What is the Jos. A. Bank Return Policy?

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In-store purchases

Jos. A. Bank offers returns or exchanges for all merchandise within 90 days of purchase. Returns must be accompanied by your original receipt and will be refunded to the same payment method you used at check-out.

After the initial 90-day window, returns will be subject to a manager's discretion and will only be refunded with in-store credit. Custom orders may be subject to different terms, which you’ll be provided with at the time you place your order.

Refunds on items that have been worn or altered in any way are subject to a manager's approval. Things like monogrammed orders, face masks, and final sales are not eligible for return or exchange.

Online purchases

jos a bank logo in fabric background

Any items purchased online are eligible for return or exchange within 90 days of shipping. After 90 days, you’ll need to return the items in person to a Jos. A. Bank store, as they’ll be subject to manager approval and only eligible for in-store credit.

Monogrammed orders, face masks, and final sale items are not eligible for return or exchange. If your item has been worn or altered, then you may want to contact customer service before returning your order to make sure that it will still qualify for a refund.

The Jos. A. Bank Satisfaction Guarantee

In addition to its return policy, Jos. A. Bank also has a generous satisfaction guarantee. If you aren't satisfied with your new suit for any reason, Jos. A. Bank will attempt to repair it for you. If it turns out that the issue cannot be fixed, they'll offer you a refund in the form of an in-store credit, so that you can purchase a different suit of equal or lesser value.

It's important to note that this guarantee doesn't cover things like normal wear and tear. It's more of a nice way to make sure that you're completely satisfied with your suit when you first receive it. You'll need to present your original receipt unless you made your purchase through your Bank Account Rewards member profile, in which case your order number may already be on file.

How long do you have to return an Item to Jos. A. Bank?

In-store purchases can be returned or exchanged within 90 days, after which they can only be returned for store credit, subject to a manager's approval. Online purchases can be returned or exchanged in person or by mail for 90 days after their shipping date. After that, they'll only be eligible for in-store returns for store credit, subject to manager approval.

Does Jos. A. Bank accept returns without a receipt?

All in-store purchases need to be accompanied by their original receipt. You may be eligible for a refund or Jos. A. Bank exchange without receipt if you made your purchase online or through your member account. If you're returning an online order to a physical store, provide the cashier with your name, address, and phone number and they may be able to pull up your order history and information. To do an exchange by mail, simply enter your order number and email address on the Jos. A. Bank return page to begin the process.

Does Jos. A. Bank offer full refunds?

Yes. As long as you return your purchase within 90 days, you can receive a full refund.

How long do Jos. A. Bank refunds take?

If you return your item by mail, then you should allow up to 10 days for Jos. A. Bank to process it once it's received.

Can I Return an Online Purchase to the Store?

jos a bank store front

Absolutely. You should have no problems returning an online purchase at any Jos. A. Bank location. Just make sure to take along proof of purchase, such as your sales invoice or order number. If you made your purchase through your online account, the cashier may be able to locate your order using your personal information.

Can I Return an item to Jos. A. Bank Without its Original Packaging?

The Jos. A. Bank return policy does not specifically mention the need to return your purchase in its original box or packaging. This may be worth mentioning if you run into any issues, but overall, the company doesn't seem overly concerned about it.

What is the Jos. A. Bank customer service phone number?

The Jos. A. Bank customer service phone number is 1-800-999-7472 and can be reached 7 days a week from 9 am to 6 pm CST.

Jos. A. Bank also has a convenient text message option that's available at the following times:

  • Monday -Friday from 8 am to 10 pm CST
  • Saturday from 9 am to 8 pm CST
  • Sunday from 10 am to 8 pm CST

For online support, send your text to 1-346-201-4596. For customer service, text 1-800-999-7472.

Does Jos. A. Bank offer chat support?

Yes, Jos. A. Bank does offer an online chat option that's live Monday- Friday from 9 am to 5 pm CST. You can also email customer service at any time by filling out the form on the company's contact page.

How to return a Jos. A. Bank item

Jos. A. Bank offers several convenient options for returning your items within 90 days of purchase. After the initial 90-day period, you'll need to return all items to a Jos. A. Bank store, even if you originally purchased them online.

Returns by mail using a prepaid return shipping label

  1. Start by entering your order number and email address. You should be able to find your order number either on your invoice or by logging into your Jos. A. Bank account and accessing your order history.
  2. Select the item or item that you want to return or exchange.
  3. Follow the prompts to create a prepaid return shipping label.
  4. Bring out the label and attach it to your packaged returns.
  5. Ship your package from the nearest FedEx location and easily track it online.
  6. Allow Jos. A. Bank up to 10 days for processing after your item has been received.

Pay your own shipping

If you'd rather cover return shipping yourself, then just make sure to include your item's packing slip along and the reason for your return. Mail your item to:

Jos. A. Bank Returns Department
Door 77 West
10485 West Bellfort
Houston, TX 77031

In-Person Returns

If you'd rather cut out the hassle of shipping altogether, then you can always take your return or exchange items, along with your receipt, to the nearest Jos. A. Bank store. Just provide the cashier with your information and they'll issue a refund to your original payment method.

If they are not able to issue a return to the card you used to make your purchase, then you may be able to receive cash for items under $50. If cash is not available or if your refund is for an amount over $50, then the Jos. A. Bank corporate office will send you a check for your total refund within 10 days.

How to check Jos. A. Bank order status

Jos a bank order status form screenshot

Checking your Jos. A. Bank order status is incredibly easy. Just go to the company's order lookup page and enter your order number and last name.

What items can not be returned to Jos. A. Bank?

The only items that Jos. A. Bank specifically mentions as being non-returnable are face masks, monogrammed items, and final sale items. Custom tailored suits may be subject to different return/exchange terms, which you'll be provided with at the time you place your order.

Jos. A. Bank's Return Policy Score

We give Jos. A. Bank a return policy score of 4.5/5 based on a number of variables. First and foremost, it's obvious from the company's many different return options and generous policy that they truly do want to ensure that their customers are satisfied with every purchase. The average return policies of many clothing retailers, even those that offer lower-priced items, will often become null and void the second you actually wear your purchase.

The fact that Jos. A. Bank will even consider returns and exchanges on worn or altered items is remarkable by comparison, even in the instances where manager approval applies. Likewise, Jos. A. Bank seems far more concerned with customer satisfaction than they do with whether or not you still happen to have the original box or packaging that your purchase came in. Their quality guarantee is also a nice touch, as it allows customers an extra degree of confidence when placing orders online. Additionally, the company's customer service department can be reached via a nice array of convenient contact options.

Jos. A. Bank is also one of the very few retailers that we've come across that offers customers the chance to cover their own return shipping as an alternative to creating an online shipping label via their website. Even though using the company's return form to create a shipping label is likely the easiest method, it's still nice to provide the option for those who would rather utilize their own postage method.

Jos. A. Bank's online shipping policy is only made all the more convenient by the fact that the company also has a huge array of physical stores. If you'd rather skip a trip to the UPS office, then you'll always enjoy the opportunity to return or exchange your purchase in person.