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If you love shoes, you probably know about shoedazzle.com, the online store that offers personalized style recommendations and exclusive deals for shoe lovers. But what if you buy a pair of shoes from them and they don't fit, or you change your mind? That's where a clear return policy comes in handy. In this article, we'll explain everything you need to know about the refund and return policy of Shoedazzle, so you can shop with confidence and satisfaction.
What's Shoedazzle's Return Policy?
Shoedazzle has a generous return policy that allows you to return most items within 30 days of delivery for a full refund or exchange. You can also return items after 30 days, but you'll only get a store credit. The only items that cannot be returned are final sale items, gift cards, and accessories such as jewelry, sunglasses, and scarves.
To be eligible for a return, the items must be unworn, unwashed, and in their original condition. You also need to include the original packaging and any parts or accessories that came with the item. If you return an item that is damaged, worn, or missing parts, Shoedazzle may refuse to accept it or charge you a restocking fee.
How to return a Shoedazzle item
If you are not satisfied with your ShoeDazzle purchase, you can return it for a refund or exchange by following the steps below:
- Log in to your ShoeDazzle account and go to My Account > Order History.
- Find the order that contains the item(s) you want to return and click Return/Exchange.
- Select the item(s) you want to return and choose a reason for the return.
- Print the pre-paid return label and packing slip that will be emailed to you.
- Pack the item(s) securely in the original packaging and include the packing slip.
- Affix the return label to the outside of the package and drop it off at any UPS location.
- Once the return has been received and processed, you will receive a confirmation e-mail and a refund or exchange will be issued.
If you want to return an item that you bought with a Shoedazzle gift card, you'll get a store credit for the amount of the item. If you used a credit card or PayPal, you'll get a refund to your original payment method.
How Long do Shoedazzle Refunds Take?
The return timelines vary depending on the category of the item. For shoes, clothing, and handbags, you have 30 days from the delivery date to return them for a full refund or exchange. After 30 days, you can still return them for a store credit until 60 days from the delivery date.
For electronics, beauty products, and health care items, you have 15 days from the delivery date to return them for a full refund or exchange. After 15 days, you can still return them for a store credit until 30 days from the delivery date.
There are some exceptions to these timelines. For example, if you buy an item during a special promotion or sale, you may have a shorter or longer return window. You can check the details of each offer on the Shoedazzle website or contact their customer service for more information.
Proof of Purchase
If you want to return an item to Shoedazzle, you need to have proof of purchase. This can be either your order confirmation email, your online order history, or your packing slip. If you don't have any of these documents, Shoedazzle may not be able to process your return or refund.
There are some cases where Shoedazzle may accept returns without proof of purchase. For example, if you received an item as a gift from someone who bought it from Shoedazzle, you can return it for a store credit if you have the gift receipt or the giver's email address. You can also return an item without proof of purchase if it's defective or damaged due to manufacturing errors.
Refunds and Exchanges
If you return an item to Shoedazzle within the specified time frame and meet all the requirements, you can choose between getting a full refund or an exchange. A full refund means that Shoedazzle will give you back the amount that you paid for the item, excluding any shipping fees or taxes. An exchange means that Shoedazzle will send you another item of the same value or higher in exchange for the one that you returned.
If you choose a refund, Shoedazzle will process it within 5 business days after receiving your return package. Depending on your bank or payment provider, it may take another 3-10 business days for the money to appear in your account.
If you choose an exchange, Shoedazzle will ship the new item to you within 2 business days after receiving your return package. You'll get an email confirmation with the tracking number and delivery date of your exchange order.
There are some exceptions to these policies. For example, if you return an item that is out of stock or discontinued, Shoedazzle may not be able to offer you an exchange. In that case, you'll get a refund or a store credit instead. You can also request a partial refund or exchange if you only want to return part of your order.
There are two ways to start a return at ShoeDazzle:
- Return or Exchange Using Happy Returns (Contiguous US Only; No Box or Label Required): Initiate your return through My Account > Orders & Returns. Receive the QR code for your return on-site and via email. Simply drop off your items at a nearby Return Bar with the QR code – no need for packaging or a label. Your refund will be initiated upon drop-off! Happy Returns prioritizes sustainability with an eco-friendly process that employs reusable packaging and aggregated shipping, aiming to reduce environmental impact. As a result, Happy Returns customers contribute to a reduction of 120,000 lbs of greenhouse gas emissions for every one million returns.
- Return or Exchange via Shipping Provider: Start the return process via My Account > Orders & Returns. Conclude the return process and generate your return label. Package your items with the shipping label and drop them off at the designated shipping provider (e.g., USPS for the US). Your refund will be initiated upon receipt of your items at our warehouse. If you haven't received your refund within 10 business days from the time your return reached our warehouse, please inform ShoeDazzle so that they can investigate the matter further.
What items can not be returned to Shoedazzle?
There are some items that cannot be returned to Shoedazzle, no matter what. These include final sale items, gift cards, and accessories such as jewelry, sunglasses, and scarves. Final sale items are marked as such on the product page and the checkout page. Gift cards and accessories are non-refundable and non-exchangeable because they are considered personal items.
If you try to return any of these items, Shoedazzle will not accept them and will not issue you a refund or an exchange. You'll have to keep them or give them away to someone else.
If you have any questions or issues with your return, you can contact Shoedazzle's customer service team for assistance. They are available 24/7 by phone at 1-888-508-1888 or by chat on their website. You can also email them at [email protected] or fill out their online contact form.
They will be happy to help you with any concerns or requests that you may have regarding your return. They can also provide you with more information about their return policy and procedures.
Shoedazzle has a very customer-friendly return policy that allows you to return most items for a full refund or exchange within 30 days of delivery. You can also return items after 30 days for a store credit. You just need to follow some simple steps and meet some basic requirements to make a successful return.
Shoedazzle's return policy is one of the best in the online shoe industry. It gives you peace of mind and flexibility when shopping for shoes online. You can try different styles and sizes without worrying about wasting money or time.
We give Shoedazzle's return policy a score of 4.5 out of 5 based on our research and experience. We think it's a great policy that benefits both the customers and the company. We recommend Shoedazzle to anyone who loves shoes and wants to shop online with confidence.