Table of content
- How to Return NBA Store Items
- NBA Store Return Policy After 30 Days
- NBA Store Return Policy by Email
- NBA Store Return Policy Damaged Items
- NBA Store Returns Policy Free
- NBA Store Returns Policy No Receipt
- NBA Store Returns Policy Refund
If you are a fan of basketball, you probably know about the NBA Store, the official online shop of the National Basketball Association. The NBA Store sells a wide range of products related to the NBA, such as jerseys, apparel, accessories, collectibles, memorabilia, and more. You can find items from your favorite teams and players, as well as exclusive and customized products.
But what if you are not satisfied with your purchase from the NBA Store? What if you want to return an item or get a refund? In this post, we will review the NBA Store return policy and answer some common questions that customers may have. We will also give a score to the NBA Store return policy based on our research and evaluation.
How to Return NBA Store Items
The NBA Store offers a 30-day return policy for most items, except for personalized and customized products, which are final sale and cannot be returned or exchanged. To return an item, you need to follow these steps:
- Visit the NBA Store online returns center and enter your order number and email address.
- Select the item(s) you want to return and the reason for your return.
- Print the prepaid return label and packing slip that will be emailed to you.
- Pack the item(s) securely in the original packaging or a similar box. Include the packing slip and any accessories or tags that came with the item(s).
- Attach the prepaid return label to the outside of the box and drop it off at any UPS location.
- You will receive an email confirmation when your return is processed.
NBA Store Return Policy After 30 Days
If you want to return an item after 30 days from the date of purchase, you may still be able to do so at the discretion of the NBA Store customer service team. However, you will need to contact them first by email or by phone. They will review your request and determine if you are eligible for a return or exchange. If approved, you will need to pay for the return shipping cost and a 10% restocking fee.
NBA Store Return Policy by Email
If you prefer to initiate your return by email, you can do so by contacting [email protected]. You will need to provide your order number, the item(s) you want to return, and the reason for your return. You will receive a reply with instructions on how to print your prepaid return label and packing slip. You will then need to follow the same steps as described above for returning your item(s).
NBA Store Return Policy Damaged Items
If you receive an item that is damaged, defective, or incorrect, you should contact the NBA Store customer service team as soon as possible by email or by phone. They will assist you with resolving the issue and sending you a replacement or a refund. You will not need to pay for the return shipping cost or a restocking fee for damaged items.
NBA Store Returns Policy Free
The NBA Store offers free returns for most items within 30 days from the date of purchase. You can use the prepaid return label that will be emailed to you when you initiate your return online or by email. However, there are some exceptions to this policy:
- Personalized and customized products are not eligible for free returns. They are final sale and cannot be returned or exchanged.
- International orders are not eligible for free returns. You will need to pay for the return shipping cost and any customs fees or taxes that may apply.
- Returns after 30 days may not be eligible for free returns. You will need to contact the NBA Store customer service team first and get their approval. If approved, you will need to pay for the return shipping cost and a 10% restocking fee.
NBA Store Returns Policy No Receipt
If you want to return an item but you don't have your receipt or order confirmation email, you may still be able to do so by providing some information about your purchase. You can contact the NBA Store customer service team by email or by phone. They will try to locate your order in their system and verify your identity. If they can find your order, they will issue you a refund or an exchange according to their return policy.
NBA Store Returns Policy Refund
When you return an item to the NBA Store, you can choose to receive a refund or an exchange. If you choose a refund, you will receive it in the same form of payment that you used for your purchase. For example, if you paid with a credit card, you will receive a credit back to your card. If you paid with PayPal, you will receive a credit back to your PayPal account. The refund process may take up to 10 business days from the date that your return is received by the NBA Store.
NBA Store Returns Policy Terms and Conditions
The NBA Store return policy is subject to some terms and conditions that you should be aware of before making a purchase or a return. Here are some of them:
- Reserves the right to refuse any return or exchange that does not comply with their return policy or that is deemed fraudulent or abusive.
- Is not responsible for any lost, stolen, or damaged items that are returned to them. You should keep your tracking number and proof of delivery for your return shipment.
- Is not liable for any delays or errors in processing your return or refund due to factors beyond their control, such as weather, carrier issues, or system failures.
- The NBA Store return policy is subject to change without notice. You should always check the latest version of their return policy on their website before making a purchase or a return.
If you have any questions or concerns about the NBA Store return policy, you can contact them by mail at the following address:
Attn: Returns Processing
5245 Commonwealth Avenue, Suite 200
Jacksonville, Florida 32254
You can also reach the NBA Store customer service team by mail at [email protected] or by phone at 1-855-438-0683. Their phone hours are Monday to Friday, 9 am to 6 pm ET.
Based on our research and evaluation, we give the NBA Store return policy a score of 4 out of 5 stars. We think that the NBA Store offers a fair and generous return policy for most items, with free returns within 30 days and easy online or email options. We also like that they have a dedicated customer service team that can help with any issues or questions. However, we deduct one star because they do not accept returns or exchanges for personalized and customized products, which may disappoint some customers who want more flexibility. We also think that their return policy after 30 days could be more clear and consistent.