Talbots Return Policy

Customers are able to return Talbots items as long as they begin the return process within 60 days of purchasing the item in question. For returns to be accepted by Talbots, the product must be either defective in some way or unworn, unwashed, and still ticketed.

Certain products such as candles and fragrances must be unused and in their original unopened packaging to be accepted as returns. The Talbots return policy states that returns made according to these conditions will be fully refunded to the original payment form that was used to make the purchase. Customers have the option of choosing merchandise credit rather than a refund to their original payment method if they prefer. Customers who made their original purchase with either cash or check have to wait a period of 7 to 10 business days until they will be refunded via a corporate check.

While customers should have their receipt when they wish to return an item, returns can in some cases be processed and refunded without a receipt. If a customer has no receipt or way to verify the purchase but has not removed any of the tickets from the item, it's possible for a merchandise credit to be issued as a refund for the item. In this case, customers will have to present a valid government ID so that the return can be processed.

Talbots accepts returns both by mail and at retail store locations. However, customers should note that returns are only accepted at retail stores if they were purchased at retail stores. Items purchased online cannot be returned in-store.

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How to Return an Item to Talbots

The process for returning a Talbots item varies depending on whether a customer decides to return an item in a store location or by mail. Customers returning an item at a store location simply need to come in with the item and their receipt. They can then see a customer service representative at the store to have their return processed.

You can use the return portal on the Talbots website to get your return started. The Talbots return portal can be used to get a return started on an item that was bought online, by phone, or via an order placed with the Concierge at a store location.

To start a return using the return portal, you will need to provide your order number and your email address. Then, you need to provide a few pieces of information on your item and your return. When you use the return portal to handle your return, you should note that you will be charged a shipping and handling fee of $8.95 if you use a USPS label that is pre-paid to return your item.

Additionally, customers can also return their items by mail. In this case, customers should find the Return Form that came along with the package they received when their order was delivered. They will need to fill out this form and include the reason why they have decided to return the time on this form. Customers will then need to label their package and ship it to the Talbots returns department. The address for Talbots returns is given below:

Talbots Returns
1901 East State Road 240
Greencastle, IN 46135-7825

If customers mail their return to this address, it could take some time before the refund appears in their account. Customers may have to wait as long as two billing cycles in this case before they see that the refund amount is credited to their account and appears in their bank or credit card statement.

Can I Return an Item to Talbots without the box or original package?

If you want to return an item to Talbots without the box, you should note that this may be possible if the item has its original tag still attached and is not damaged in any way. However, certain items are not accepted as returns if they are not in their original box. For example, candles and fragrances must be unopened in their original box to be accepted as returns.

How Long Do You have to Return an Item to Talbots?

Women present Talbot Trunk Show

Although Talbots does accept returns and offers refunds for them, the company does limit the amount of time that customers have to send in a return after purchase. Talbots gives customers 60 days to bring in items as returns. If you have waited until any longer than 60 days have passed, you will be unable to return your item. You cannot return an item at all if it was labeled as a "Final Sale" item when you purchased it.

Does Talbots Accept Returns Without a Receipt?

It's best to have your receipt when you are seeking a return for a Talbots item. However, you may be able to arrange Talbots exchange without receipt as long as you have not washed the item you wish to return or removed the tags from it. Talbots may be able to access a record of your purchase. If you bought an item from Talbots online, you should be able to access a record of your purchase via your Talbots.com account. In this case, you can print out your receipt so that you have it to bring with you if you want to return an item bought online to a retail store.

Does Talbots offer full refunds?

Talbots offers full refunds on products that were defective due to an error on the part of the company as long as they are returned within 60 days. Talbots also offers full refunds on products with the tags on that have not been damaged in any way as long as they are returned within 60 days.

How Long do Talbots refunds take?

When you return an item to Talbots, the refund amount should be immediately credited to the original payment method if you used a debit card or credit card. It could take several days for your financial institution to process the credit so that you see the funds in your account. It will generally take slightly longer to get a refund on a Talbots item if it was originally paid for in cash or by check. In this case, you should receive a corporate check within 7 to 10 days after your return is processed.

Can you return an online purchase to the store?

Talbots Store Front

Customers can return Talbots items at retail store locations even if they bought them online. However, customers cannot return Talbots items bought online to outlet store locations. If you want to return an item you bought online to a retail store, you will need to bring along a receipt or packing slip that shows proof of purchase.

What's Talbots customer service phone number?

If you want to know more about how to return a Talbots item, you can get in touch with the company via the customer service phone number. The customer service number for Talbots is 1(800) 992-9010. Customer service is available by phone from Monday through Friday from 8 am to 10 pm and on Saturdays from 8 am to 6 pm.

Does Talbots offer chat support?

Chat support is a convenient and quick way to get information about Talbots orders and returns. Talbots customer service personnel are available via live chat to answer customer questions about returns, refunds, and other matters. Follow this link for assistance via chat. Chat support is offered via the Talbots website from Monday through Friday from 8 am to 10 pm and on Saturdays from 8 am to 6 pm.

How Do I Check my Talbots order status?

Talbots Order Satus Screen

On the Talbots website, it's easy to track a Talbots order or look up the status of a Talbots order. Looking up the status of your Talbots order provides important information such as when your package will arrive. Customers can check Talbots order status in two possible ways. Customers can log into their Talbots account to access details about their order. Customers can also enter information about their order on the Talbots website to check their order status without logging into their account. Customers need their order number, order email, and billing zip code to access order status information without logging into their account.

What items can not be returned to Talbots ?

Although Talbots has a fairly generous and comprehensive return and refund policy, there are some items that Talbots will not accept as returns. Talbots won't accept times as returns if they are defective or if they don't have their original tags on. Talbots also won't accept fragrances or candles as returns if their original box has been opened. Customers should note that any merchandise that was labeled as a "Final Sale" product when it was purchased can be neither returned nor exchanged.


For its return and refund policy, Talbots receives a score of 4.0 out of 5. Talbots is generous regarding the amount of time it gives to customers before they must start processing a refund. Another advantage of returns through Talbots is that this retailer accepts returns on most of the items that it sells.

Customers will find that the return process is simple and straightforward whether they use the return portal or come in to return their item in-person. It's also advantageous for Talbots customers that they can return items bought online at retail store locations. Talbots provides great customer service offerings. It's very convenient that customers can get in touch with Talbots about return issues both by phone and online via chat support.

At the same time, there are a few drawbacks when it comes to the return and refund offerings at Talbots. For example, customers cannot return items such as candles and fragrances if they have been opened and removed from their original box even if they have not been used. Customers who take advantage of the return and refund options at Talbots will see that they can depend on this retailer for good customer service even if there are some limits to the company's return offerings.