Table of content
- What is the NFL Shop return policy?
- How to return or exchange an item from NFL Shop?
- What are the benefits of choosing store credit over a refund?
- How long does it take to receive a refund or a store credit from NFL Shop?
- How to return or exchange an item from NFL Shop if I don't have the original packaging or the packing slip?
- How to return or exchange an item from NFL Shop if I live outside the United States?
- How to contact NFL Shop's?
If you are a fan of the NFL, you probably know that NFL Shop is the best place to buy official and licensed products from your favorite teams and players. You can find everything from jerseys, hats, and t-shirts, to accessories and collectibles at NFL Shop. You can even personalize your own gear with your name and number, or browse by player, team, or category.
But sometimes, you may not be happy with what you bought from NFL Shop. Maybe you ordered the wrong size, color, or item. Maybe you changed your mind, or received a defective or damaged product. Whatever the reason, you may want to return or exchange your purchase from NFL Shop. How can you do that? What are the rules and procedures for NFL Shop’s return policy? In this post, we will answer some of the most frequent questions about returning or exchanging items from NFL Shop, and give you some advice on how to make the process smoother and quicker.
What is the NFL Shop return policy?
NFL Shop's return policy allows you to return or exchange any item within 30 days of delivery, as long as it is in its original condition and packaging, with all tags and labels attached. You can return or exchange items for a full refund of the purchase price, excluding shipping and handling charges. However, some items are not eligible for returns or exchanges, such as:
- Customized or personalized items
- Clearance or final sale items
- Gift cards
- E-gift certificates
- Digital downloads
- DVDs or CDs
- Books or magazines
- Face masks
- Underwear or swimwear
If you receive a damaged, defective, or incorrect item, you should contact NFL Shop's customer service within 48 hours of delivery to request a replacement or a refund. You will not be charged for the return shipping or the shipping of the new item.
How to return or exchange an item from NFL Shop?
To return or exchange an item from NFL Shop, you need to follow these steps:
- Visit NFL Shop's online returns center and enter your order number and email address.
- Select the item(s) you want to return or exchange and the reason for your return or exchange.
- Choose whether you want to receive a refund to your original payment method or a store credit that you can use for future purchases.
- Print the prepaid return label that will be emailed to you and attach it to your package. You can also use your own shipping method, but you will be responsible for the shipping cost and tracking information.
- Pack the item(s) securely in the original packaging and include the packing slip that came with your order.
- Drop off your package at any UPS location or schedule a pickup online.
- Once your package is received and processed by NFL Shop, you will receive an email confirmation with your refund or store credit details.
What are the benefits of choosing store credit over a refund?
If you choose to receive a store credit instead of a refund, you will enjoy some benefits, such as:
- No restocking fees
- Faster processing time
- Free standard shipping on your next order
- Exclusive offers and discounts
How long does it take to receive a refund or a store credit from NFL Shop?
It usually takes 10 business days for NFL Shop to receive and process your return package. After that, it may take another 2-7 business days for your refund to appear on your original payment method, depending on your bank or credit card company. If you choose store credit, you will receive an email with a code that you can use immediately on NFL Shop's website.
How to return or exchange an item from NFL Shop if I don't have the original packaging or the packing slip?
If you don't have the original packaging or the packing slip that came with your order, you can still return or exchange an item from NFL Shop, as long as it meets the return policy requirements. You will need to provide some information about your order, such as:
- Your order number
- Your email address
- The item(s) you want to return or exchange
- The reason for your return or exchange
You can find this information in your order confirmation email, or by logging into your account on NFL Shop's website. You can then follow the same steps as described above to generate a prepaid return label and send back your package.
How to return or exchange an item from NFL Shop if I live outside the United States?
If you live outside the United States, you can still return or exchange an item from NFL Shop, but you will need to use your own shipping method and pay for the shipping cost. You will also need to fill out a customs declaration form and indicate that the package is a return or an exchange. You should also write "RETURN" or "EXCHANGE" on the outside of the package.
You should send your package to this address:
5245 Commonwealth Avenue
Jacksonville, FL 32254
You should also include a copy of your order confirmation email or the packing slip that came with your order, and indicate whether you want a refund or a store credit. You should also provide a phone number and an email address where you can be contacted in case of any issues.
How to contact NFL Shop's?
If you have any questions or issues with your return or exchange, you can contact NFL Shop's customer service by phone, email, or chat. Here are the contact details:
- Phone: 1-855-288-8842 (US and Canada) or +1-904-685-7844 (International)
- Email: [email protected]
The customer service hours are:
- Monday-Friday: 9 am to 9 pm ET
- Saturday-Sunday: 10 am to 6 pm ET
NFL Shop's return policy is fairly generous and flexible, allowing you to return or exchange any item within 30 days of delivery, for a full refund or a store credit. However, you should be aware of some exceptions and limitations, such as the items that are not eligible for returns or exchanges, the shipping and handling charges that are not refundable, and the different procedures for international customers. You should also keep your order confirmation email and your packing slip, as they will be required for your return or exchange.
Based on our research, we give NFL Shop's return policy a score of 4 out of 5 stars. It is easy to use, fast, and convenient, but it could be improved by offering free returns for all customers, extending the return window beyond 30 days, and accepting more items for returns or exchanges.