When purchasing products from BabyBjörn, it's important to be informed about their return policy. Whether you're a new parent or an experienced caregiver, knowing the ins and outs of returns can save you time and hassle. BabyBjörn's return policy is designed to be straightforward and customer-friendly, ensuring that you can shop with confidence and peace of mind.

What Is The Return And Refund Policy For Baby Björn?

BabyBjörn offers a 14-day return period from the date you receive your order. During this time, you have the right to return your purchase for any reason, provided that the item is in sellable condition with its original packaging intact. It's essential to obtain a Return Authorization Number by contacting customer service prior to returning your item, as unauthorized returns will not be accepted.

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Does Baby Björn Offer Exchanges?

Yes, BabyBjörn allows you to exchange items within 14 days of receipt. To exchange an item, first return the original product (reason code 1) and then place a new order for the desired item. Remember, exchanges are only applicable for items in new and unopened condition.

How Long Does It Take To Get Refund From Baby Björn?

Once BabyBjörn receives the returned item, a refund will be processed 1-3 days after receipt. The refund typically reflects in the original form of payment used for the purchase. Note that shipping costs are excluded from the refund amount.

How Can You Return An Item To Baby Björn?

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To return an item to BabyBjörn, follow these steps:

  • Contact [email protected] to obtain a Return Authorization Number.
  • Complete the returns form provided by customer care and package the item in its original packaging.
  • Address the parcel to the appropriate BabyBjörn Returns address, ensuring it's clearly visible.
  • Ship the item back prepaid, using a trackable service for your protection.

Can I Return A Baby Björn Item Without A Receipt?

Returns typically require proof of purchase. Without a receipt, it may be challenging to process your return, as BabyBjörn needs to verify that the purchase was made through their company.

Can You Return Used Items To Baby Björn?

BabyBjörn expects returned items to be in sellable condition, meaning unused and in their original packaging. Used items typically do not qualify for a return unless there is a defect covered by the warranty.

Can You Return A Baby Björn Item Without The Original Box Or Package?

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Original packaging is a requirement for returns to BabyBjörn. Items returned without their original box or package may not be accepted, as the condition is crucial for resale.

Can I Return A Gift To Baby Björn?

If you received a BabyBjörn product as a gift, you could return it following the same policy rules. However, you will need proof of purchase and to ensure the item is unopened and in its original packaging.

How To Contact Baby Björn?

For any inquiries or assistance with returns, you can contact BabyBjörn customer service via email at [email protected]. They are responsive and ready to help with any issues or questions you may have.


BabyBjörn's return policy is customer-centric, offering a 14-day window for refunds and exchanges, with a focus on simplicity and convenience. By keeping products in their original condition, ensuring receipt of purchase, and following the outlined steps, you can smoothly navigate the return process. Should you need any assistance, BabyBjörn's customer service is just an email away to provide support throughout your return experience.