Currys, a leading retailer in electronic goods, understands the importance of customer satisfaction and offers a comprehensive return policy. Whether you're a new shopper or a regular customer, understanding the ins and outs of their return process can ensure a smooth experience should you need to return an item. This article breaks down the essentials of the Currys return policy, offering guidance to make your returns as effortless as possible.

What Is Currys' Return and Refund Policy?

Currys offers a straightforward return policy that allows for refunds or exchanges within 30 days of purchase or delivery for faulty items. If your product develops a fault after 30 days but within the warranty period, typically 12 months, Currys may offer a repair service. However, they will not cover items damaged through accidental damage, neglect, misuse, or normal wear and tear.

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Does Currys Provide Options for Exchanges?

For items purchased online, Currys allows returns within 30 days even if opened, provided they remain in a resaleable condition. In-store purchases must be returned unopened within 30 days. Online purchases can often be returned in-store, although there are exceptions for large kitchen appliances and certain payment methods.

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What Products Are Ineligible for Return to Currys?

There are specific items that cannot be returned once opened, including DVDs, CDs, memory cards, and software with a broken seal. Hygiene-sensitive products and custom orders are also excluded from returns. Additionally, items with damaged or removed activation key cards are ineligible for refunds.

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How Long Does It Typically Take to Receive a Refund from Currys?

Once Currys receives your returned item, the refund process begins. It can take up to 10 days for the refund to be credited to your payment card.

Can Currys Decline a Refund Request?

Yes, Currys can refuse a refund if the product is returned without proof of purchase, if it includes a service contract that has been used, or if any hygiene products or software seals have been broken.

What Is the Process for Returning an Item to Currys?

If you bought an item from Currys and you are not satisfied with it, you can return it within 21 days of purchase. Here are the steps you need to follow:

  1. Check if your item is eligible for return. You can return most items that are unused, unopened and in their original packaging. However, some items such as software, headphones, personal care products and SIM cards cannot be returned unless they are faulty or damaged.
  2. Find your receipt or order confirmation email. You will need this to prove your purchase and get a refund or exchange.
  3. Contact Currys customer service to arrange a return. You can call them on 0344 561 1234, email them at [email protected] or use their online chat service. You will need to provide your order number, product details and reason for return.
  4. Pack your item securely and include all the accessories, manuals and documentation that came with it. If you are returning a large item such as a TV or appliance, Currys will arrange a collection from your home. If you are returning a small item, you can either send it by post or take it to your nearest Currys store.
  5. Receive your refund or exchange. Currys will process your return within 14 days of receiving it and issue a refund to your original payment method or offer you an exchange or a gift card. If you return an item to a store, you may get an immediate refund or exchange depending on the availability of the product.

Is It Possible to Return a Currys Item Without a Receipt?

Proof of purchase is essential for returns. Without it, Currys may refuse your return, so always keep your receipt or e-receipt.

Are Used Items Accepted for Return by Currys?

Used items can be returned within the specified period as long as they haven't been installed, used, or damaged and are in 'as new' condition with original packaging.

Can You Return a Currys Item If the Original Box or Package Is Unavailable?

Items should be returned in their original packaging for a full refund. Without it, Currys may reduce the refund to cover any diminished value of the item.

How Can I Get in Touch with Currys for Further Assistance?

For additional support, Currys can be reached via their customer service email at [email protected] or through their Webchat service, available on their website.


In summary, Currys accommodates customers with a reasonable return policy that caters to both faulty items and change-of-mind purchases. Remember to keep items in their original condition, retain your proof of purchase, and initiate returns within the given timelines to ensure a smooth process. With these tips in mind, managing returns with Currys should be a stress-free experience.