If you're looking to make a return to Dillard's, it's important to be aware of their policy to ensure a smooth and hassle-free process. Whether you've changed your mind about a purchase or you're dealing with an item that just didn't meet expectations, Dillard's has a set of guidelines to follow for returns and refunds. This overview will delve into the specifics of the Dillard's return policy, including key timelines and instructions to help you navigate the return process effectively.

What is the Dillard's Return and Refund Policy?

Dillard's return policy allows for most items purchased on Dillards.com to be returned within 30 calendar days from the purchase date. Returns can be made to the Internet Store location in Maumelle, AR, or to any Dillard's retail store, excluding Clearance Centers. Electronics, kid’s gear, and shoes must be returned in the original manufacturer's packaging. A refund will be issued in the form of the original payment or as a Dillard’s merchandise credit, as per the customer's choice. It's important to note that refunds for check purchases may have a ten (10) day waiting period.

If you're returning a gift, you can do so at any Dillard's store for a Dillard’s gift card or merchandise credit, or by mail following the instructions provided with your order. However, shipping fees will apply when mailing a return.

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What is Dillard's Return Policy for Clearance Items?

The return policy stipulates certain restrictions, particularly for clearance items. Items that are marked down by 65% or more are considered final sale and are non-returnable. Additionally, merchandise on sale with an extra discount and personalized items are non-returnable, unless they are damaged, defective, or shipped in error.

dillards return policy

Does Dillard's offer exchanges?

While the return policy does not explicitly mention exchanges, you can return an eligible product within the specified timeframe and repurchase the desired item. This process essentially serves as an exchange.

How Can You Return an Item to Dillard's?

To return an item in-store, bring it to a Dillard's location along with your receipt or proof of purchase. For mail returns, initiate the return through your Purchase History on Dillards.com, print out the return label for a $9.95 fee, and ship the package via USPS or your preferred carrier to Dillard's Internet Store location at 600 Carnahan Drive, Maumelle, AR 72113.

How To Get Free Shipping At Dillard's?

While Dillard's occasionally offers promotions for free shipping, their standard policy does not provide free return shipping. Customers can use the provided return label for a fee or choose their own method of shipping.

Can You Return Prom Dresses To Dillard?

Prom dresses fall under Dillard's standard return policy and can be returned within the 30-day timeframe, provided they are in original, unused condition with all tags attached and not designated as clearance or additional discount items.

Can I Return a Dillard's Item Without a Receipt?

Returns without a receipt may be tricky, as Dillard's requires either the original receipt or proof of purchase label. It's best to keep your purchase documentation to ensure a successful return.

Can You Return Used Items to Dillard's?

Items must be in their original, unused condition unless there is a manufacturer's defect. Used items that do not meet this criterion are generally not eligible for return.

Can You Return a Dillard's Item Without the Original Box or Package?

Electronic items, kid’s gear, and shoes must be returned in the original manufacturer's packaging. For other items, it's advisable to return them in their original packaging when possible.

What Is Dillard's Contact Information for Returns and Refunds?

For questions regarding returns and refunds, you can contact Dillard's at [email protected]. If you prefer to speak with someone directly, you can contact a local Dillard's store for assistance.

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Final Thoughts

In conclusion, understanding and adhering to the Dillard's return policy is crucial for a smooth return or exchange experience. Keep in mind the 30-day return window, the stipulations for clearance and heavily discounted items, and the importance of maintaining your proof of purchase. Should you have any questions or need further assistance, Dillard's customer service is available to guide you through the process. Remember, being informed about the return policy can save you time and ensure that you receive your refund or credit with minimal hassle.