Dillard's

Dillard's Alternatives & Competitors

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Dillard's

Dillard's Alternatives & Competitors

ReturnPolicy Score

The ReturnPolicy score is calculated based on several factors including: convenience, customer service, speed of refund, flexibility and users’ ratings.

4.0
/ 5
4.0
Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
0
Users' Rating
Dillards.com's Top 5 Competitors

When it comes to the bustling arena of department stores and online retail, Dillard's holds its own with a rich history that dates back to 1938. Founded by William T. Dillard, the Arkansas-based company has expanded to over 250 locations across the United States, offering a wide range of apparel, accessories, and home goods. Dillard's.com reflects the brand's commitment to quality and customer service, bringing the in-store experience to customers nationwide with its online presence.

Diving into the Competitive World of Dillard's

Top Pick
Macy's
ReturnPolicy Score

3.8 / 5

Macy's

3.8 / 5

Convenience & Flexibility
4.5
Customer Service
4.5
Speed of Refund
4.5
Users' Rating
1.5
Read Macy's’s return policy
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2
Nordstrom
ReturnPolicy Score

5.0 / 5

Nordstrom

5.0 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
0
Read Nordstrom’s return policy
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3
JCPenney
ReturnPolicy Score

3.1 / 5

JCPenney

3.1 / 5

Convenience & Flexibility
3.5
Customer Service
3.5
Speed of Refund
3.5
Users' Rating
1.9
Read JCPenney’s return policy
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4
Saks Fifth Avenue
ReturnPolicy Score

4.0 / 5

Saks Fifth Avenue

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Saks Fifth Avenue’s return policy
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5
Neiman Marcus
ReturnPolicy Score

2.6 / 5

Neiman Marcus

2.6 / 5

Convenience & Flexibility
2.5
Customer Service
2.5
Speed of Refund
2.5
Users' Rating
3.0
Read Neiman Marcus’s return policy
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6
Belk
ReturnPolicy Score

3.3 / 5

Belk

3.3 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
1.0
Read Belk’s return policy
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7
Bloomingdale's
ReturnPolicy Score

4.0 / 5

Bloomingdale's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Bloomingdale's’s return policy
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8
Kohl's
ReturnPolicy Score

4.6 / 5

Kohl's

4.6 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
3.4
Read Kohl's’s return policy
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9
Lord & Taylor
ReturnPolicy Score

3.0 / 5

Lord & Taylor

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Lord & Taylor’s return policy
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Dillard's Top Deals and Special Offers See Now

While Dillard's has carved out a niche in the mid-range to upscale market, it faces fierce competition from a plethora of retailers vying for consumers' attention and dollars. As shopping habits increasingly shift online, these competitors are continually upping their game, each offering their unique take on merchandise, pricing, and customer experience.

Let's explore some of the main contenders in the competitive landscape Dillard's finds itself in and see how they stack up against this well-established retailer.

Dillard's Competitors Breakdown

Macy's

1 Macy's
ReturnPolicy Score

3.8 / 5

Macy's

3.8 / 5

Convenience & Flexibility
4.5
Customer Service
4.5
Speed of Refund
4.5
Users' Rating
1.5
Read Macy's’s return policy

Macy's is often the first to come to mind when thinking about direct competitors to Dillard's. With a similar range of products including clothing, accessories, and home goods, Macy's also targets the mid to upper-range market segment. Both have a strong national presence, though Macy's is known for its flagship stores and iconic events like the Macy's Thanksgiving Day Parade.

Pros
  • Iconic brand recognition
  • Diverse product offerings
  • National presence with flagship stores
Cons
  • Higher competition with online retailers
  • Store closures in recent years

Nordstrom

ReturnPolicy Score

5.0 / 5

Nordstrom

5.0 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
0
Read Nordstrom’s return policy

Nordstrom operates in the same upscale market as Dillard's, known for its high-quality merchandise and exceptional customer service. Nordstrom.com takes the brand's reputation for a curated selection of designer goods online, competing on the level of luxury and exclusivity that Dillard's also touches upon in its product range.

Pros
  • High-quality designer goods
  • Exceptional customer service
  • Luxury brand perception
Cons
  • Higher price points
  • Exclusive selections may limit customer base

JCPenney

ReturnPolicy Score

3.1 / 5

JCPenney

3.1 / 5

Convenience & Flexibility
3.5
Customer Service
3.5
Speed of Refund
3.5
Users' Rating
1.9
Read JCPenney’s return policy

JCPenney is another competitor with a history of catering to the needs of American families. Like Dillard's, they offer a variety of clothing, home goods, and more. However, JCPenney tends to appeal to a more budget-conscious consumer, often hosting sales and discounts that challenge Dillard's pricing strategy.

Pros
  • Frequent sales and discounts
  • Appeals to budget-conscious shoppers
Cons
  • Perceived as lower in quality by some consumers
  • Has faced financial struggles

Saks Fifth Avenue

ReturnPolicy Score

4.0 / 5

Saks Fifth Avenue

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Saks Fifth Avenue’s return policy

Occupying the higher-end of the market, Saks Fifth Avenue is synonymous with luxury and opulence. While Dillard's offers luxury items, SaksFifthAvenue.com is a step above, focusing solely on the highest-end designer brands. This differentiation in branding and product selection sets them apart as a competitor that targets a more affluent customer base.

Pros
  • Exclusive high-end designer brands
  • Luxury shopping experience
Cons
  • Very high price points
  • Less accessible to the average consumer

Neiman Marcus

ReturnPolicy Score

2.6 / 5

Neiman Marcus

2.6 / 5

Convenience & Flexibility
2.5
Customer Service
2.5
Speed of Refund
2.5
Users' Rating
3.0
Read Neiman Marcus’s return policy

Neiman Marcus operates in a similar fashion to Saks, with an emphasis on luxury and designer labels. NeimanMarcus.com extends the upscale in-store experience to an online platform, directly competing with Dillard's selection of finer goods. Both retailers appeal to consumers looking for premium products and a sophisticated shopping experience.

Pros
  • Luxury brand offerings
  • Sophisticated shopping experience
Cons
  • High price points
  • Niche market targeting

Belk

6 Belk
ReturnPolicy Score

3.3 / 5

Belk

3.3 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
1.0
Read Belk’s return policy

Belk offers a similar Southern charm, with a focus on family and community that resonates with Dillard's own brand values. Belk.com provides a broad selection of clothing and home goods, often at competitive prices, making it a strong competitor in the regions where both companies operate.

While Belk may not have the national reach of Dillard's, it's a beloved brand in the Southeast and holds a loyal customer base that appreciates its regional focus and competitive pricing.

Bloomingdale's

ReturnPolicy Score

4.0 / 5

Bloomingdale's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Bloomingdale's’s return policy

Bloomingdale's, much like Dillard's, offers a blend of mid-range to luxury items and is known for its large department stores and a diverse range of products. Bloomingdales.com brings the 'Bloomie's' experience to the digital shopper, with a mix of contemporary and designer brands that rival Dillard's offerings.

Pros
  • Strong brand recognition
  • Wide range of contemporary and designer brands
Cons
  • May be perceived as more expensive
  • Focus on larger metropolitan areas

Kohl's

8 Kohl's
ReturnPolicy Score

4.6 / 5

Kohl's

4.6 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
3.4
Read Kohl's’s return policy

Kohl's is a competitor primarily in terms of sheer volume and accessibility. Kohls.com offers a wide variety of clothing, accessories, and home goods at more affordable prices, which can be appealing to a different market segment than Dillard's typical customer base. Kohl's focuses on value and savings, often advertising significant discounts and Kohl's Cash rewards.

While not directly competing in the same quality tier, Kohl's expansive reach and pricing strategy make it a notable competitor, especially for budget-conscious shoppers.

Lord & Taylor

ReturnPolicy Score

3.0 / 5

Lord & Taylor

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Lord & Taylor’s return policy

Lord & Taylor has a history of being America's oldest department store, playing in the same league as Dillard's with its mix of mid-tier and designer brands. LordandTaylor.com continues to offer an assortment of fashion and accessories that cater to a similar demographic as Dillard's.

Pros
  • Historical brand presence
  • A mix of mid-tier and designer brands
Cons
  • Fewer physical locations
  • Struggles with brand identity

Von Maur

Von Maur may not be as well-known as some of the other competitors, but it's a growing family-owned department store chain with a focus on customer service and an enjoyable shopping experience. VonMaur.com reflects the brand's commitment to quality and service, offering products that compete with Dillard's, particularly in the Midwest.

Poshmark

ReturnPolicy Score

3.0 / 5

Poshmark

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Poshmark’s return policy

Poshmark is a unique competitor to Dillard's as it operates as a social commerce platform allowing users to buy and sell fashion items. Poshmark.com is a go-to for those looking for secondhand or boutique items, tapping into the sustainable and budget-friendly shopping trends that contrast with Dillard's traditional retail model.

Nordstrom Rack

ReturnPolicy Score

4.0 / 5

Nordstrom Rack

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Nordstrom Rack’s return policy

Nordstrom Rack is Nordstrom's off-price retail division, offering many of the same brands as Dillard's but at deeply discounted prices. NordstromRack.com brings the deal-hunting experience online, directly competing with Dillard's clearance and sale offerings.

Zappos

13 Zappos
ReturnPolicy Score

5.0 / 5

Zappos

5.0 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
0
Read Zappos’s return policy

Initially a shoe retailer, Zappos has expanded to include clothing and accessories, much like Dillard's. Zappos.com is renowned for its customer service and free shipping policies, making it a strong competitor for online shoppers looking for a hassle-free return policy and a wide selection of products.

Lyst

14 Lyst
ReturnPolicy Score

4.0 / 5

Lyst

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Lyst’s return policy

Lyst is a fashion aggregator that allows users to shop from multiple retailers in one place. Lyst.com competes with Dillard's online presence by offering a curated shopping experience with a vast array of brands and designers, appealing to customers who enjoy comparison shopping.

Costco

15 Costco
ReturnPolicy Score

4.6 / 5

Costco

4.6 / 5

Convenience & Flexibility
4.5
Customer Service
4.5
Speed of Refund
4.5
Users' Rating
5.0
Read Costco’s return policy

Costco is known for its wholesale model and diverse product range, including clothing and home goods. Costco.com extends this model online, offering competitive pricing on bulk purchases, which challenges Dillard's traditional retail approach with its focus on individual item sales and a more curated selection.

Temu

16 Temu
ReturnPolicy Score

3.8 / 5

Temu

3.8 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
3.0
Read Temu’s return policy

Temu offers a wide range of products at extremely competitive prices, seeking to provide an affordable shopping experience. Temu.com competes with Dillard's by catering to cost-sensitive consumers who prioritize savings over brand names and quality.

Gap

17 Gap
ReturnPolicy Score

4.0 / 5

Gap

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Gap’s return policy

Gap is a well-known clothing retailer with a focus on casual wear, which competes with some of Dillard's apparel offerings. Gap.com provides a user-friendly shopping experience with a strong emphasis on its own brand of clothing, attracting a different customer base that may overlap with Dillard's.

Anthropologie

ReturnPolicy Score

3.5 / 5

Anthropologie

3.5 / 5

Convenience & Flexibility
3.5
Customer Service
3.5
Speed of Refund
3.5
Users' Rating
0
Read Anthropologie’s return policy

Anthropologie offers a curated collection of clothing, accessories, and home decor with a bohemian and eclectic flair. Anthropologie.com attracts a niche market that values unique and artistic items, which can draw customers away from Dillard's more traditional selections.

John Lewis & Partners

John Lewis is a British retailer known for its high-quality products and excellent customer service. JohnLewis.com competes internationally with Dillard's by offering a similar range of products and a commitment to quality that caters to a demographic looking for both style and substance in their purchases.

Dillard's Top Deals and Special Offers See Now