Table of content
- JCPenney Returns Policy
- How Long do JCPenney Refunds take?
- Can I Return an Item to JCPenney without the box or original package?
- Does JCPenney Accept Returns Without a Receipt?
- Does JCPenney offer full refunds?
- Is it possible to return an Online Purchase to a Physical Store?
- What items Cannot be Returned to JCPenney?
- What's the JCPenney customer service phone number?
- Does JCPenney offer chat support?
- How to return a JCPenney item
- How Do I Check my JCPenney order status?
- Conclusion
Almost everyone has made a return to a store at one point in their life and has an understanding of how the process goes. According to CNBC, returns to retail establishments have increased an average of 16.6 percent in 2021, which was only 10.6 percent one year prior. The total amount of merchandise returned to the store averages approximately $761 billion annually.
JCPenney Returns Policy
The JCPenney return policy allows for just about anything to be returned to the store, including items ordered from JCP.com. There are few exceptions, but most things can be returned or exchanged within 60 days of the original purchase with a receipt. The exceptions to the return policy include items that cannot be returned, such as face masks, body jewelry, ear-piercing kits, personalized items, gift cards, and special orders.
Returns with a receipt will be issued the same way the item was purchased, such as if payment were cash, credit card, JCPenney Gift Card, JCPenney Credit Card, etc., the refund would be issued to the customer using the same method of payment.
Returns made without a receipt will be exchanged for the same item or refunded; however, the refund will be issued as a JCPenney Merchandise Return Voucher based on the item's lowest selling price within the previous 45 days. A valid ID is required for all returns and exchanges without a receipt.
According to the JCPenney website, they reserve the right to limit returns and exchanges, with or without a receipt, and the company monitors the returns through a third-party service.
How Long Do You have to Return an Item to JCPenney?
For most items, JCPenney's return policy requires things to be returned within 30 or 60 days, depending upon the item. Some exceptions exist for jewelry, electronics, and household appliances, which are listed below.
JCPenney's Jewelry Return Timeframe
Customers have 60 days to return fine jewelry and watch with a receipt; however, if the watch appears worn or is missing any accompanying accessories, it will not be accepted for return. Fitness trackers and smartwatches must be returned, unworn, and with the receipt within ten days of purchase.
Jewelry boxes and armoires must be returned within 30 days of delivery with the receipt. Returning these items may involve non-refundable delivery fees, surcharges, and a 15 percent restocking fee.
JCPenney's Electronics Return Window
Consumers have 30 days to return electronics and must have a receipt and all accompanying accessories and manuals. Additionally, furniture must be returned within 30 days of delivery with a receipt, with a 15 percent restocking fee and an $85 pick-up fee on all furniture.
JCPenney's Return Window for Mattresses and Beds
When buying a mattress, customers have 120 days from the day of delivery and have a receipt for the return. Additionally, when returning a bed, there is a 20 percent restocking fee and an $85 pick-up fee.
JCPenney's Fitness Equipments Return Timeframe
Fitness equipment has a shorter return timeframe and must be returned within 48 hours of delivery and have a receipt. JCPenney's policy is no receipt, no refund for all fitness equipment items and accessories. In addition, all returns must have accompanying manuals and accessories.
Major Appliances Return Window
Major appliances must be returned through a third-party provider based on the manufacturer's warranty agreement. Call customer service for more information regarding appliance returns with third-party vendors. Small electronics, including coffee makers, countertop cooking appliances, and food prep merchandise, must be returned within 30 days of purchase. These items must have a receipt to return to the store.
JCPenney's Custom Blinds and Drapes Refund Policy
Orders for custom blinds and drapes must be canceled within 24 hours of the initial purchase; otherwise, no refund will be available.
JCPenney's Personal Care Items Return Window
Personal care, such as massage, grooming accessories, beauty supplies, and health care items, must be returned before the end of 30 days after the purchase and have a receipt. Likewise, floor care and housekeeping items must be returned with a receipt within 30 days of purchase.
JCPenney's Sephora Items Return Timeframe
Sephora items are only accepted for purchases made at a Sephora location inside a JCPenney store with a valid JCPenney receipt within 30 days of the purchase date. Returns made within 31 and 60 days of the purchase date will be issued through a merchandise voucher or exchange.
Eyewear and Optical Items Return Timeframe
Optical items, such as custom eyewear and unopened contact lenses, may be returned to JCPenney for a full refund within 24 hours of the customer accepting the order. These items will be exchanged for a product of equal or lesser value if returned within 60 days. Eye exams are not refundable.
JCPenney's Photos Return Window
Photos from portrait sessions may be returned for a full refund within 60 days of the purchase with a sales receipt or exchanged without a receipt. Digital images and CDs cannot be returned or exchanged.
How Long do JCPenney Refunds take?
The quickest method to receive a refund from JCPenney is to go to the store to return the merchandise with the receipt. If paid in cash, the refund is instant, or if paid for using a credit card, debit card, or gift card, the money is credited to the method used for payment. Typically it can take between three and four days for the refund to post to a credit card account from the day the merchandise was returned and about seven to ten days for the money to be returned to a bank account. The processing time depends significantly upon the bank's policy and process for applying credits to an account.
Can I Return an Item to JCPenney without the box or original package?
Though it is best to return items to JCPenney with the original, undamaged packaging, some locations may accept certain things without the original packaging. Items without the original packaging or that are gently worn may still qualify for a return or exchange. Still, in most situations, it is the store manager's final decision on if the item can be returned or not. It is best to contact JCPenney Customer Support to determine what is needed if an item does not have its original packaging or is missing something.
The same return policy often applies to items, such as clothing, where price tags have been removed.
Does JCPenney Accept Returns Without a Receipt?
Returns made to JCPenney are more straightforward with a receipt, but the stores do accept returns without a receipt. A JCPenney exchange without receipt requires valid photo identification, and the item's value will be the item's lowest selling price in the previous 45 days. Some exclusions do apply.
The same policy applies to customers wanting to exchange an item for the same thing or one of equal or lesser value. For example, an even exchange can be made when wanting to replace the item for any reason, such as a missing piece or damage, but still want the same exact thing. For an exchange, but for a different item, the exchange credit amount would be valued at the lowest selling price within the previous 45 days.
Does JCPenney offer full refunds?
JCPenney does offer full refunds, but only if you have the receipt and return the item within 60 days of the purchase date. Some exclusions do apply based on the item purchased and item-specific return policies.
Is it possible to return an Online Purchase to a Physical Store?
Items ordered through JCP.com are eligible for a return at a local JCPenney store. Online returns must be completed with a receipt within 60 days of the original purchase date. Receipt or proof of purchase can be the order confirmation email, JCP account shopping history, and packing slip. Refunds for online orders will be made in the original form of payment, and those who paid using PayPal will receive cash at the point of return.
What items Cannot be Returned to JCPenney?
JCPenney has a generous return policy, but some items cannot be returned to JCPenney. These items include gift cards, personalized items, body jewelry, ear-piercing kits, personalized items, monogrammed items, face masks, perishable foods, and services.
What's the JCPenney customer service phone number?
The customer service number for JCPenney is (800) 322-1189, or it is possible to send a Tweet on Twitter to @askJCP.
Does JCPenney offer chat support?
Unfortunately, JCPenney's website does not have a chat support link, but customers can also call or Tweet customer service.
How to return a JCPenney item
When wanting to return an item to JCPenney, it is best to check the product at home for all accompanying accessories, the price tags, and the receipt. Having all of these items in hand will make the refund process much easier. There are 2 ways to return a JCPenney Item
- Going to a JCPenney Store (Quickest and perhaps Cheapest Way)
Take the item to the store and see a customer service representative at one of the registers. Present all things you desire to return and explain whether you want a refund or you want to exchange them. Nine times out of ten, the cashier will ask if anything is wrong with the item.
If possible, have the credit or debit card used to purchase the item. If you do not have the receipt, have your photo ID ready to present.
When completed, you will be given a return receipt. Hold on to the receipt until you see the credit applied to your bank account. If you received a cash refund, there is no need to keep the receipt unless there are other items purchased on the original receipt.
- Returning Your Online Order By Mail
To return your online order by mail you will need to log in to your account and go to your orders page (or click this link in case you don't have one, so that you can check your order and start a return). Select the order with the item(s) that you need to return, click on "Start Return" and follow the instructions. You will be charged a restocking fee (varies depending on the item) which will be deducted from your total refund amount plus a $8 shipping fee.
How Do I Check my JCPenney order status?
The JCPenney website has a section where customers can track their online order status. Click here to check the status of an online order from JCP.com. To check JCPenney order status, recurring customers can log into their JCP.com account. Those without an online account with JCPenney need the order number and the phone number associated with the order. Enter this information in the designated area of the website and click "Find Order," then, the website will display the order's status.
Conclusion
JCPenney has one of the most liberal return policies; however, we give JCPenney a return policy score of 3.5 out of 5 because the policy can be confusing, and with so many exceptions, many items cannot be returned, or it feels like it could be challenging to return.
ReturnPolicy Score
3.2 / 5
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Great products at a great price. Also, my last customer service transaction was easy and Jose was very helpful.
So far going great
LOVE LOVE LOVE quality!! Never fails to be the best. Returns are easy. Sales are great. Highly recommend
I ordered my husband 4 packs of Stafford briefs size large too big so we took them to the Bridgeport WV store where a very rude clerk told us we could not exchange the.. Now tell me I have to spend more money to return them because I can exchange your own brand of clothing in your store!!!!!
I bought Christmas presents in October and my son in law went to return the shirts today and said it was too late. I can guarantee your corporation that I will not be buying my Christmas presents next year from JCPenney
I was refused a refund on items purchased 11 days past the 60-day return period. Tags were still attached. Items never used.
Ordered size 8 - receipt size 8. Rec’d size 6 (Xmas gift for child). JC Penney non-responsive/ignored their error!
Love the clothes and how easy it is to order online and do returns
I had ordered some girls shoes Toddler #9 , and they sent me some men's tennis shoes #9. I'm very upset, because I need them now for a wedding
I buy a lot of jeans from JC Penney, they last along time!
I bought 4 bras on-line. Two of them were the wrong size, One of them was obviously returned by someone else because the package was taped shut and the bra was just stuffed in there. Since I was not happy with 75% of the order, I returned everything. Drove to a local store to return. I definitely would have been even more upset to incur any shipping costs to return. Definitely will never order anything again from JCP online.
My daughter bought 2 t-shirts on sale with her babysitting money. Paid cash and then couldn't find the receipt after deciding they were too long. I took them back with the tags and stickers all over them to get them in a larger size for my other daughter. Penney's would not let us exchange them for a different size even tho they were clearly never worn. It was ridiculous and the manager was snippy and kind of a jerk. I told him that I have shopped at Penny's my entire life and go out of my way to shop there because I have always loved Penny's and don't want to see them go out of business. But after this experience I would never set foot in that store again. I was not disrespectful but he was not very nice. I felt that JC Penney couldn't care less about me as a customer. So now I will dance on their grave when they go out of business. Which they will soon because that store is always empty.
Ordered several items and received items other than what I ordered. Not sure who fills these orders but they do a terrible job. Will be returning everything once I can find out the info to make the return. Will not be ordering from JCP again on line. Not the first time I received the incorrect item or the incorrect size.
If I buy anything on my debit card that's cash in my bank I pay for. If I have to return the Item clothing or whatever I paid for it I should be able to get my money back on my debit card I'd say immediately but I can wait I guess 3 hours to 4 or at least by the end of the business day! No excuses it my money there should be no waiting days . I totally disagree! . Not happy I keep forgetting. It's easier to use my debit card cause I not like carrying cash on me. That's why . As a matter of fact they should give me cash back seeing how it still cash they get from my debit card!
I had a very difficult time finding the return info. I could not find the info on the Website listed. I am just happy I found the info and am able to return my items. Thank you!!
Ordered Panama pants, received sweat shirt
JCP returns used to be unlimited. Now, they've gone to 60 days, which is one of the shortest in the industry. I've started shopping elsewhere. Return policies should be at least 90 days. 60 is absurd. If I buy something in March, I won't be able to wear it until May because it's too cold here. If I wait until May to buy summer stuff, it's all sold out in my size. Too much of a bother to shop there at all!
The only place I feel comfortable ordering from.
The shoes were exactly as described, but my feet keep changing at this age.
I have never in my life dealt with such a horrific webpage as this. Not only can you spend hours looking for what you want and get sent to what you don't want, but when you want to return an item that you don't want you can find out what to do. What a mess. It's no wonder no one wants to shop or do business with them. This is coming from not a young person, but someone that has done business with them for some time. What a horror web page.
Somewhat difficult to return items that were ordered online. Also, 2 of my items were too large and one was too small. (The size I needed was not available.) A big disappointment on all three.!
On returns I always get the page that says I have no order in the last 60 days. Which is wrong!
My account with you is so chaotic. one person tells me it is closed. Another say its open. Made an order and get the wrong thing.
It does not fit and the order number in the package does not agree with the order number on my email that sent me.
Mailed in a timely manner and I am satisfied.
I have been a JCP customer for 35 years. I work full time. My family and I ,like most, have full schedules. I was stopped from ordering on line because of “too many returns “ over the years. Once you find a brand that fits. You order repeatedly, because you don’t have to hassle with “shopping”. I placed an order for Christmas. It was canceled without notice. I thought a glitch. Second time I called. Was told computer glitch. Try in a few days. I did a week later. To be canceled again. This time when called. Was told I returned too many orders over the years/ again,35. Was told to ho to the store. If I wanted to go to the store. Or had the time. I would have. No wonder pennys filed bankruptcy.
Pennys never disappoints. Its my first choice for shopping for lingere
I asked how to exchange an item to a smaller size, there sending me something I coud barely read and want to charge me a fee just to exchange. no more jcpenny
Shopping at Pennys has always been easy. Professional and friendly staff.
My order number is 2023306614129014 wrong size ordered 2 pr. Jogging pants size 14 need 16 girls. How do i return ?? Ordered Nov. 2
Want to exchange a pair of leggings I got online. The instructions made no sense to me. I could not print a label and I can not get clear answers, I will keep item bot will NEVER buy clothes her again,
The store in Lawrenceville, NJ would not accept the return of a pair of sweatpants purchased the week before because the label attached to the pants was missing. The brand name appears on the left leg of the pants, and also on a label inside of the pants, so there is no question that they are Champion pants. In addition, the JC Penny website makes no mention of a missing label as a reason to reject a return, and the receipt (shown to the JC Penny employees) proving the return was within 60 days of purchase was presented to the employees . In summary, there was no valid reason not to accept the return. The store's decision not to accept the return was a violation of their own return policy, and brings up the question of why the return was rejected. The customer service representative would not explain why the return would not be accepted, so I am asking JC Penny to explain in writing why they will not accept the return. My email address is above.
They took a restocking fee of almost 40.00. Why? Never will shop there again
Hope someone likes the coat I bought my wife--next time you want to give us someone elses order, please give us something more our size --3X is too small LOL
It is very difficult to return an item. No directions for return label, or the order or anything that is helpful. Each time I try to order something, the website switches to Chico. I find this entire process very frustrating.
its impossible to do online return
Been waiting since 2nd week of August for my refund. It's now October! Called 3 times, getting "I'm sorry".. Your check will be mailed out in 5-10 days. Two months is a lot longer than 5-10 days. No more shopping at JCPenney and I strongly suggest the same.
I’m terribly disappointed with the return policy. I was 1 day late of the 60-day time limit and a regular customer with full payment of my bill upon receipt. As an outstanding customer, I think there should be exceptions that a manager can approve. I bought a sheer blouse for a special occasion and lost a few pounds. The blouse now fits too loosely and I’ll not wear it. Additionally, I always begin Xmas shopping early but will no longer buy from Penney’s for the holidays due to the return policy. This is new to me and should be stated clearly on the receipt instead of advising to visit the website for the policy. It used to be more than 60 days and no one knows without clear information on the receipt. I’m done shopping at JCP only because of the return policy.
JCPenny has such poor customer service. No wonder they are not doing well financially. I bought a pair of earrings, fine jewelry and 14k gold. Their return policy states they take returns on fine jewelry but when I go online I am not able to go thru the return process and thus can not get a pre printed return label. I called customer service and they knew NOTHING. I cited the return policy to them. They said I could return it on my own if I wanted to but the only place I was supposed to return jewelry was in a store. HELLO! I ordered fine jewelry online because I live at least 100 miles from the closest JCPenny. So poor, so wrong. JCPenny used to be the best place to shop. NOT ANYMORE. Your terrible to deal with. I have taken pictures of everything, every label, every package, every receipt and have tracking on my return. If I don't get a refund I will be notifying my credit card company. Also the earings I ordered, that are 14k solid gold, are junk. The post is thin and not attached to the earring well. I paid $180 dollars and they are JUNK. JC Penny SHOULD NOT be selling this pos.
I was treated like garbage by your employees at the Colerain Ave. (Stone Creek town center) in Colerain, Ohio. I wanted to get a store credit for items my daughter got for her birthday that she didn't like or just wasn't her style. Was planning on shopping and getting her something else and also had other things to shop for in the store. I was told if I didn't have a recipt or gift receipt or phone number for whoever bought the items for her that they couldn't do anything for me... tags still on items & never been worn. The people working here were very rude to me and I don't know why. I left and I WILL NEVER shop JC Penney ever again.
I have many people I buy for Christmas gifts, and I love shopping at JCPenney. However, because I shop well early, and well beyond the 60 day return deadline, I cannot shop at your store. One of my all-time favorite places to shop. Kohl's has a 180 day returns, and so now i am buying at the store and shopping on line with Kohl's. Such a shame.
need to return for larger size shoes. order #2023 2196 2604 5202
Needless to say, I experienced the most inconvenienced experience I have had to endure with your JCP store personnel here in Del Rio, TX. I ordered 2 sets of curtains that I immediately didn't like the color as I opened the online package delivered by UPS. First, the sales lady said I couldn't return it to the store because it was an online order and delivered to my home via UPS. I didn't challenge her because it only stood to be reasonable. I get to UPS where the clerk advised it would run me $16.17 for the return to which I nearly had a fit since I had already paid $8.95 to have it shipped to my house. So, I walked off as I decided that I would return it to JCP Store. The following day I showed up at 10:40A thinking store would open at 10A. Well NO! they open at 11A, but decided to get off and be the first in line. I knocked on the door only to be told by employee that they still had 10 minuets to go before store opened. You would think that "customer service" would kick in as there weren't any other customers waiting. I talked to the same lady that had originally waited on me and told her that I called your Customer Service toll free line where they advise that I could return it to your store. Already upset from the inconvenience caused, I refused to take my return and let her know that I wanted a refund. Since I paid using my PayPal account I told her that the amount could be credit to my Pay Pal account to which she advised she couldn't do that. At this point, I was totally livid with the whole situation that I am considering never to shop at JCP. You either need to hire competent personnel or have better employee training. My order number was 2023-1936-1582-4444 and PO# 312750562_732. She did refund $36.33 cash minus the Shipping/Handling fee, but I much would have liked my Pay Pal account to have credited. Not good business practice and/or store management as you (or someone did) made a profit of $8.95 that I paid for nothing. I will not recommend shopping and/or returning anything to JCP.
They won't let me return it by mail. There is no store near me and I do not drive.
i bought a braclet 14K for my daughters birthday. It broke the first time she wore. I cant return it. awful service ,no more orders from me.
I will no longer be doing online shopping from Pennys do to the fact that I have to pay for shipping but you now charge a restocking fee.
i needed info on how to returnan item and the guy said he would e mail it to me but i never got it
I need to return an item that was damaged in shipping
I feel J. C Penny's should allow an option for cash back when paid by debit card as it takes way to long to get it back when waiting up to 10 days to get a refund. As a debit card is just like using cash.
JCPenney used to have a wonderful return policy and I bought most all jewelry and apparel items for myself and gifts for others from there. Unfortunately, since their return policy shortened to 60 days, I buy most items at Kohl's and others whose return policy is much longer. This is especially important for Christmas and birthdays. If I bought gifts now for Christmas from JCPenney, the recipient would not be able to return it after Christmas. I still like JCPenney's products, but it is easier to shop elsewhere. Other stores have already extended their return timeframe for Christmas.