Shopping at Costco can be quite the adventure with its vast selection of products, from electronics to jewelry, and even groceries. But what happens when something isn't quite right with your purchase? Luckily, Costco's return policy is known for being generous and customer-friendly. Whether you've changed your mind about a product or discovered a defect, Costco's return policy is designed to bring peace of mind to your shopping experience.

What Is The Costco Return And Refund Policy?

Costco's return policy operates under the umbrella of their Risk-Free 100% Satisfaction Guarantee, which applies to both membership and merchandise. Most items purchased can be returned at any time for a refund, with a few exceptions. For electronics, the window for returns is 90 days from the date you received the merchandise. This category includes items like TVs, computers, and cellular phones. Larger diamonds (>1.00ct) must be returned with all original paperwork, while certain items like cigarettes, alcohol, and gold bullion are non-returnable due to legal or product-specific restrictions.

If you have ordered items online, they can easily be returned to any Costco warehouse, or you can initiate a return through Keep in mind that payment methods may differ online and in-warehouse, so check the list of accepted payments before proceeding with your return.

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What Items Cannot Be Returned At Costco?

While Costco's return policy is extensive, some products are not eligible for return due to their nature or legal restrictions. These are typically special order kiosks, custom installed programs, certain electronics after 90 days, cigarettes, alcohol (where prohibited by law), and products with a limited useful life expectancy such as tires and batteries that are sold with a product-specific warranty.

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Does Costco Offer Exchanges?

Yes, Costco does offer exchanges for items that are defective or incorrect. However, not all items may be available for exchange due to stock limitations or the nature of the product. It's always best to check with customer service for your specific situation.

How Can You Return An Item To Costco?

  • You can return purchases made in-store directly at the returns counter of any Costco warehouse.
  • For online purchases, log into your account and go to Orders & Returns, then follow the prompts. You can also return online purchases to any Costco warehouse.
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How Do I Cancel My Costco Membership And Get A Refund?

To cancel your Costco membership and receive a refund, you can visit the membership counter at any Costco warehouse or contact customer service at [email protected].

How Long Does It Take To Process A Return Or Refund?

The time it takes to process a refund can vary. In-store returns are often processed immediately, while online returns may take additional processing time. Refunds are credited to the original card used for the purchase and include shipping and handling fees.

Can You Return Clothes To Costco Without Tag?

Costco is known for accepting clothing returns even if the tag has been removed, as long as you have the receipt and the return is within a reasonable timeframe.

Can I Return A Costco Item Without A Receipt?

Yes, you can still return an item without a receipt. Costco's membership system allows them to track purchases, so they can often look up the transaction for you.

Can I Return A Gift From Costco?

Gifts can be returned to Costco for a refund. The refund will typically be provided in the form of a Costco cash card.

Can I Return Costco Executive Membership?

Yes, you can cancel your Executive Membership and get a refund for the membership fee at any time if you are dissatisfied.

How Can I Contact Costco Customer Service?

For customer service inquiries, you can email [email protected] or visit their website to find additional contact options and information on how to return specific items.


Costco's return policy is comprehensive and customer-centric, ensuring that members shop with confidence knowing they have a safety net if their purchase doesn't meet their expectations. From the generous 90-day return window for electronics to the hassle-free return of items without a receipt, Costco is committed to customer satisfaction. Remember to keep all original packaging and paperwork, especially for high-value items like jewelry, and don't hesitate to reach out to customer service for any questions about returns or membership.