JCPenney

JCPenney Alternatives & Competitors

ReturnPolicy Score
3.1
star-rating
3.1
/ 5
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JCPenney Alternatives & Competitors

ReturnPolicy Score

The ReturnPolicy score is calculated based on several factors including: convenience, customer service, speed of refund, flexibility and users’ ratings.

3.1
/ 5
3.5
Convenience & Flexibility
3.5
Customer Service
3.5
Speed of Refund
1.9
Users' Rating
Jcpenney.com's Top 5 Competitors

JCPenney, also known as JCP, is a well-known American department store chain with a long history dating back to 1902. Founded by James Cash Penney in Kemmerer, Wyoming, it was once a dominant player in the retail business with physical stores across the United States. As the retail landscape evolved, JCPenney transitioned into the e-commerce space with jcpenney.com, expanding its reach to consumers who prefer shopping online.

Comparing JCPenney.com With Its Retail Competitors

Top Pick
Macy's
ReturnPolicy Score

3.8 / 5

Macy's

3.8 / 5

Convenience & Flexibility
4.5
Customer Service
4.5
Speed of Refund
4.5
Users' Rating
1.5
Read Macy's’s return policy
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2
Kohl's
ReturnPolicy Score

4.6 / 5

Kohl's

4.6 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
3.4
Read Kohl's’s return policy
Visite Site
3
Nordstrom
ReturnPolicy Score

5.0 / 5

Nordstrom

5.0 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
0
Read Nordstrom’s return policy
Visite Site
4
Dillard's
ReturnPolicy Score

4.0 / 5

Dillard's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Dillard's’s return policy
Visite Site
5
Belk
ReturnPolicy Score

3.3 / 5

Belk

3.3 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
1.0
Read Belk’s return policy
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6
Sears
ReturnPolicy Score

3.0 / 5

Sears

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Sears’s return policy
Visite Site
7
Bloomingdale's
ReturnPolicy Score

4.0 / 5

Bloomingdale's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Bloomingdale's’s return policy
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8
Saks Fifth Avenue
ReturnPolicy Score

4.0 / 5

Saks Fifth Avenue

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Saks Fifth Avenue’s return policy
Visite Site
9
Neiman Marcus
ReturnPolicy Score

2.6 / 5

Neiman Marcus

2.6 / 5

Convenience & Flexibility
2.5
Customer Service
2.5
Speed of Refund
2.5
Users' Rating
3.0
Read Neiman Marcus’s return policy
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JCPenney Top Deals and Special Offers See Now

As part of the competitive and ever-changing retail industry, jcpenney.com competes with a variety of retailers, ranging from department stores and discount retailers to luxury brands and specialty shops. Each competitor offers a distinct mix of products, services, and customer experiences, which can influence consumers' shopping decisions and preferences.

In this article, we'll compare jcpenney.com with 20 of its competitors, examining the unique aspects of each and understanding how they stack up against JCPenney's online presence. Let's delve into the competitive landscape and see what each of these retailers brings to the table.

JCPenney Competitors Breakdown

Macy's

1 Macy's
ReturnPolicy Score

3.8 / 5

Macy's

3.8 / 5

Convenience & Flexibility
4.5
Customer Service
4.5
Speed of Refund
4.5
Users' Rating
1.5
Read Macy's’s return policy

Macy's is one of the most direct competitors to JCPenney, with both retailers being traditional department stores that have made the transition to the online world. Macy's offers a wide range of products similar to those found at jcpenney.com, including clothing, accessories, home goods, and beauty products. They also feature a mix of private labels and well-known brands.

Macy's tends to position itself slightly more upmarket than JCPenney, often reflected in its pricing and brand assortment. However, both retailers run frequent sales and promotions, attracting cost-conscious shoppers who are looking for quality products at discounted prices.

Kohl's

2 Kohl's
ReturnPolicy Score

4.6 / 5

Kohl's

4.6 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
3.4
Read Kohl's’s return policy

Kohl's operates as a family-oriented department store and is another close competitor to JCPenney. Kohl's focuses on offering moderately priced merchandise, including apparel, footwear, accessories, and home goods. Like JCPenney, it has a strong loyalty program, Kohl's Cash, which incentivizes repeat customers.

While both retailers appeal to a similar market segment, Kohl's sometimes distinguishes itself with exclusive partnerships with celebrities and designers, which JCPenney has also pursued over the years. The two brands compete closely on price points, product variety, and customer service.

Nordstrom

ReturnPolicy Score

5.0 / 5

Nordstrom

5.0 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
0
Read Nordstrom’s return policy

Nordstrom is a luxury department store that offers a stark contrast to JCPenney's more value-oriented approach. Nordstrom.com carries a wide range of high-end brands and designer goods, including fashion, shoes, and beauty products. Its focus on customer service and a premium shopping experience sets it apart from jcpenney.com.

Although Nordstrom targets a more affluent customer base, JCPenney might find itself competing for the aspirational shoppers who are looking for affordable alternatives to luxury brands, which JCPenney occasionally offers through its own exclusive brand partnerships and designer collaborations.

Dillard's

ReturnPolicy Score

4.0 / 5

Dillard's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Dillard's’s return policy

Dillard's is another department store that operates in the same space as JCPenney. Dillard's offers a mix of clothing, home goods, and other consumer products. They are known for their selection of mid-to-high-end brands and have a significant presence in the southern and central United States.

With a similar product assortment to JCPenney, Dillard's competes on the basis of their merchandise mix, store presentation, and customer service. However, Dillard's does not engage in the same level of promotional discounting as JCPenney, which can be a determining factor for price-sensitive shoppers.

Belk

5 Belk
ReturnPolicy Score

3.3 / 5

Belk

3.3 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
1.0
Read Belk’s return policy

Belk is a regional department store with a strong online presence that competes with JCPenney, particularly in the southern United States. Belk.com offers a variety of products including apparel, shoes, accessories, and home goods. Their focus on community and localized merchandising strategies allows them to cater to the specific tastes and preferences of their regional customer base.

Like JCPenney, Belk offers regular sales and promotions, making it an attractive option for bargain hunters. Both retailers strive to provide a mix of value and quality, which places them in competition for the same demographic of shoppers.

Sears

6 Sears
ReturnPolicy Score

3.0 / 5

Sears

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Sears’s return policy

Sears, once a retail giant, has experienced significant downsizing but remains a competitor in the online space through sears.com. The retailer offers a broad selection of goods, including appliances, tools, clothing, and more. Sears has historically been known for its strong brands like Kenmore and Craftsman.

JCPenney competes with Sears primarily in the apparel and home goods sectors. While Sears has faced challenges in maintaining its market share, jcpenney.com continues to vie for the same budget-conscious consumers who once shopped at Sears for dependable products at reasonable prices.

Bloomingdale's

ReturnPolicy Score

4.0 / 5

Bloomingdale's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Bloomingdale's’s return policy

Bloomingdale's is a high-end department store and a direct competitor to JCPenney's more upscale offerings. Bloomingdales.com is known for its designer brands, luxury goods, and exclusive merchandise. The retailer focuses on a premium customer experience and offers a wide array of products, from fashion to home decor.

While there is a clear difference in the target demographics for Bloomingdale's and JCPenney, jcpenney.com does offer a selection of premium products that can occasionally overlap with Bloomingdale's assortment, especially during sales events where JCPenney's pricing becomes more competitive.

Saks Fifth Avenue

ReturnPolicy Score

4.0 / 5

Saks Fifth Avenue

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Saks Fifth Avenue’s return policy

Saks Fifth Avenue operates at the higher end of the retail spectrum, competing with JCPenney in the luxury segment. Saksfifthavenue.com is renowned for its upscale designer collections, high fashion offerings, and exclusive products. The brand caters to a more affluent audience seeking premium shopping experiences.

JCPenney's forays into the higher-end market with its exclusive brand partnerships and occasional luxury items put it in indirect competition with Saks Fifth Avenue. However, JCPenney's core focus remains on serving the mid-tier market with affordable options.

Neiman Marcus

ReturnPolicy Score

2.6 / 5

Neiman Marcus

2.6 / 5

Convenience & Flexibility
2.5
Customer Service
2.5
Speed of Refund
2.5
Users' Rating
3.0
Read Neiman Marcus’s return policy

Neiman Marcus is synonymous with luxury retailing, and its online presence at neimanmarcus.com offers high-end fashion, luxury goods, and premium services. Neiman Marcus caters to an upscale clientele, providing an array of designer apparel, accessories, and home decor items.

Though not a direct competitor in terms of price point and market segment, JCPenney.com competes for attention during promotional events and holidays when it presents more luxurious items at accessible price points, potentially attracting Neiman Marcus's aspirational customers.

TJMaxx

TJ Maxx is a discount retailer known for offering brand-name clothing and home goods at significantly reduced prices. TJ Maxx's treasure-hunt shopping experience has been brought online through tjmaxx.com, where consumers can find deals on a variety of products.

JCPenney competes with TJ Maxx in the value segment, as both retailers aim to provide quality products at affordable prices. While TJ Maxx offers off-price merchandise, JCPenney provides a more predictable inventory with regular pricing and sales, catering to a different shopping preference.

Costco

11 Costco
ReturnPolicy Score

4.6 / 5

Costco

4.6 / 5

Convenience & Flexibility
4.5
Customer Service
4.5
Speed of Refund
4.5
Users' Rating
5.0
Read Costco’s return policy

Costco is a membership-based warehouse club known for its bulk products and competitive pricing. Costco.com extends their offerings online, providing electronics, clothing, groceries, and more. Their low-price strategy and limited-time deals put them in competition with JCPenney's discounting tactics.

While JCPenney offers a more traditional department store experience with a wider range of fashion and home decor items, Costco's appeal lies in its bulk savings and exclusive member pricing. The two compete for cost-conscious consumers looking for deals on a variety of products.

Poshmark

ReturnPolicy Score

3.0 / 5

Poshmark

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Poshmark’s return policy

Poshmark is a social commerce marketplace where individuals can buy and sell new or used clothing, shoes, and accessories. The platform's peer-to-peer model and focus on fashion make it a unique competitor to jcpenney.com, which offers new, branded products directly to consumers.

While Poshmark caters to a community of fashion enthusiasts and bargain hunters, JCPenney appeals to shoppers looking for new merchandise and the reliability of a well-established retail brand. Both platforms, however, serve customers seeking fashionable items at lower prices.

Nordstrom Rack

ReturnPolicy Score

4.0 / 5

Nordstrom Rack

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Nordstrom Rack’s return policy

Nordstrom Rack is the off-price retail division of Nordstrom, offering discounted designer and branded apparel. Nordstromrack.com brings the same value proposition online, directly competing with JCPenney's discounts and mid-tier product offerings.

While Nordstrom Rack focuses more on premium brands at clearance prices, JCPenney offers a broader selection of private labels and moderately priced goods, providing alternatives for consumers who prioritize value over brand recognition.

Wayfair

14 Wayfair
ReturnPolicy Score

2.2 / 5

Wayfair

2.2 / 5

Convenience & Flexibility
2.5
Customer Service
2.5
Speed of Refund
2.5
Users' Rating
1.2
Read Wayfair’s return policy

Wayfair is an e-commerce company that specializes in home goods and furniture. Wayfair.com has a vast selection of home decor, furniture, and appliances, which brings it into competition with JCPenney's home department.

JCPenney competes with Wayfair in the home goods market by offering a variety of furnishings, bedding, and decor. While Wayfair's online-only presence allows it to offer a wider range, JCPenney provides the convenience of a multi-category shopping experience, including the ability to return items to their brick-and-mortar locations.

Gap

15 Gap
ReturnPolicy Score

4.0 / 5

Gap

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Gap’s return policy

Gap is a global apparel retailer that offers casual clothing, accessories, and personal care products for men, women, and children. Gap.com directly competes with JCPenney's clothing departments, particularly in the area of family apparel and basics.

Both Gap and JCPenney target a similar customer base looking for practical, fashionable clothing. However, Gap focuses on its own branded products, while JCPenney features a wider variety of brands, including exclusive in-house labels.

Dick's Sporting Goods

ReturnPolicy Score

4.0 / 5

Dick's Sporting Goods

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Dick's Sporting Goods’s return policy

Dick's Sporting Goods is a leading omnichannel sporting goods retailer offering a broad assortment of sports equipment, apparel, footwear, and accessories. Dickssportinggoods.com competes with JCPenney's selection of athletic wear and sports-related products.

While JCPenney carries a selection of sports apparel and goods, Dick's Sporting Goods offers a more specialized and comprehensive range for the athletic and outdoor enthusiast. The two retailers compete for customers seeking active lifestyle products at competitive prices.

TikTok

TikTok, a social media platform, has become an unexpected competitor in the retail space through its ability to influence shopping behavior and trends. Brands and retailers, including JCPenney, use TikTok to engage with consumers and drive traffic to their e-commerce sites.

While not a traditional retailer, TikTok's impact on e-commerce cannot be ignored, as its viral content can lead to increased sales for products featured on the platform. JCPenney may find itself competing for the attention of the younger demographic that heavily populates TikTok.

Lowe's

18 Lowe's
ReturnPolicy Score

4.0 / 5

Lowe's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Lowe's’s return policy

Lowe's is a home improvement retailer that also sells appliances, home decor, and related products through lowes.com. While primarily focused on home improvement, Lowe's competes with JCPenney in the home appliance and home decor categories.

Both retailers offer a range of appliances, home furnishings, and home accessories, targeting consumers looking to outfit their homes. JCPenney's strength in home textiles and decor positions it as a competitor to Lowe's broader home product assortment.

Lyst

19 Lyst
ReturnPolicy Score

4.0 / 5

Lyst

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Lyst’s return policy

Lyst is a fashion e-commerce aggregator that brings together products from various retailers and brands in one place. Lyst.com competes with JCPenney by offering consumers an alternative way to shop for fashion online, aggregating a wide range of items from different sources.

While JCPenney offers its own curated selection of fashion goods, Lyst provides a broader comparison shopping experience that can potentially divert customers who are looking for a wider array of options and the ability to compare products across different retailers.

Zappos

20 Zappos
ReturnPolicy Score

5.0 / 5

Zappos

5.0 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
0
Read Zappos’s return policy

Zappos is an online retailer known for its extensive selection of shoes, as well as clothing and accessories. Zappos.com competes with JCPenney's footwear department, among other categories, by offering a wide variety of brands and styles, along with a strong focus on customer service.

JCPenney's shoe department offers a range of options for the entire family, which puts it in direct competition with Zappos. Both retailers emphasize customer satisfaction, with Zappos having a particularly strong reputation for its customer service experience.

JCPenney Top Deals and Special Offers See Now