Retail establishments have made it easier for consumers to purchase items in the store or online, plus they have updated their return policies to be a bit more consumer-friendly. Unfortunately, not everything we buy meets our standards, fits, or has another need to be returned. However, as many believe there might be, not as much merchandise is being returned. The national average for retail returns was 10.6 percent in 2020, and according to the National Retail Federation, the average return for apparel was 12.2 percent of all clothing sales.

Reebok's purpose is to help change lives through sport, guiding the company's way of working with others, creating new shows, and engaging with consumers. The company is dedicated to expanding the limits of human possibilities by helping unite people in sport and develop a more sustainable world. Their employees and partners drive change through this purpose.

reebok store front

Reebok's Return Policy

The Reebok return policy allows consumers to return all purchases within 30 days of receipt. Reebok will provide a pre-paid FedEx return label that can be printed out and used to return the item to the warehouse with no additional fees. If you receive a new product credit, the new item you choose will be held for up to ten days from when the exchange starts. After the ten days, and the item being returned has not yet been received, the exchange will turn to a regular return, and a credit will be posted to the original form of payment used for the purchase once the item has been received.

If preferred, items can be returned to Reebok stores within 30 days of the original purchase date; however, items must be unused and still have the original tags attached. All footwear returns must be in the original box. It is possible to do a Reebok exchange without receipt, for the same product in a different color or size, as long as the price is the same. Face coverings are not eligible for returns or exchanges.

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What's Reebok's customer service phone number?

Reebok's customer service phone number is (866) 870-1743 and is available Monday through Friday from 8 a.m. until 9 p.m. Eastern and Saturday and Sunday from 11 a.m. until 7 p.m. Eastern.

Does Reebok offer chat support?

Reebok offers online chat support daily from 8 a.m. until 11 p.m. Eastern. When available, there will be a chat button on the lower right-hand corner of the website. Click here for additional information and access to the chat button.

What items cannot be returned to Reebok?

Reebok accepts most items to be returned within the 30 days return policy, except for face covers and personalized items. These items are not eligible for returns or exchanges in-store or online.

Does Reebok offer full refunds?

Reebok offers a full refund on all in-store and online purchases with the receipt. Items returned in-store without the receipt will qualify for a full refund but in the form of store credit. Items ordered online qualify for a full refund but must be returned via mail to Reebok's warehouse. Shipping on items ordered via or on a tablet in a store will be issued a prepaid shipping label; however, original shipping costs on the order are not refundable.

Purchases made with a gift card will be refunded to the original gift card. If the card is unavailable, a new gift card will be issued. For online gift card purchases, a new digital gift card will be emailed to the email address used for the original order. For example, if you paid for an order partially using a gift card, the amount paid for using the gift card would be used to reissue a new digital gift card, and the remaining balance of the order will be refunded to the credit or debit card on file.

Any items purchased through a discount program, such as buy one, get one half off, will be exchanged or returned at the value of the discounted purchase. The invoice or receipt will show the purchased value. A price adjustment may be required for items returned outside the promotion timeframe.

Can I Return an Item to Reebok without the box or original package?

black and red reebok shoes in their box

It is not possible to return items to Reebok without the original box, packaging, or tags. All clothing and accessories returned to Reebok must have all the original tags and packaging, and shoes must be in their original shoebox.

How Long Do you have to Return an Item to Reebok?

Reebok offers free returns for merchandise returned within 30 days of delivery (for online orders) or 30 days from the original date of an in-store purchase.

Does Reebok Accept Returns Without a Receipt?

When you return items to the store, it is best to have the original receipt for your Reebok purchase. However, Reebok does accept returns without a receipt. In addition, it is possible to do a Reebok exchange without a receipt. If you have misplaced the receipt, you will receive an in-store credit for an exchange or future purchase.

If an item was ordered with a Reebok employee in-store using a tablet, those items must be returned to Reebok via mail, and the shipping invoice can be used as the receipt/proof of purchase.

How Long do Reebok refunds take?

Items returned to a Reebok store will be credited using the original purchase form. Cash will be received immediately, while it may take three to seven business days for the credit to appear on a credit card statement or in your bank account. Refund times vary based on your bank's policies and procedures for credits.

After returning an item to Reebok that was ordered online, the refund will be returned to the original credit card, debit card, or gift card used for the purchase within 30 days of the item being accepted at the warehouse. Refunds to credit or debit cards depend upon your bank's processing times but may take up to a complete billing cycle to be seen on a credit card statement. If you selected an eGift card option for your refund, you would receive an email after receiving your return confirmation with your refund eGift card information.

For exchanges made for online purchases, the new item will be shipped as soon as the warehouse receives and processes the returned product. Once shipped, standard shipping times will apply.

Can I return an online purchase to the store or do I have to return it via mail?

Online purchases cannot be returned to a Reebok store. Instead, these items must be shipped back to the warehouse for return processing. In addition, if the item was purchased in the store by a sales associate using a tablet, those items also must be returned to the warehouse via mail.

If you have purchased an item at another store or an online shop that is not Reebok-owned, items must be returned to those retail establishments based on their company return policies.

How to return a Reebok item

To return an item to the store, first check to ensure all the original tags, labels, packaging, and boxes are intact. Then, return the item with your receipt to one of the Reebok brick-and-mortar store locations. The sales associate will walk you through the return process, issuing your refund receipt when complete. If lost the receipt, the sales associate will give you a store credit for the value of the lowest price for the item within the last 30 days.

To return an order purchased online or in-store with a sales associate using a tablet must be returned to the warehouse using the online return system. The process to return an online purchase is as follows:

If you are a registered member of Reebok UNLOCKED:

  1. Log into your account
  2. Go to your "Order History"
  3. View the order you want to return
  4. Click on the item(s) to return
  5. Give a reason for the return
  6. Confirm the return
  7. Print your label
  8. Pack the item(s) in a shipping box
  9. Adhere label on the box
  10. Bring the package to any FedEx drop-off location
  11. The refund should be issued within 30 days of the item being received by the warehouse

If you are not a member of Reebok UNLOCKED:

  1. Click here to start the return
  2. Click on "Start Your Return" near the top of the page
  3. Enter your order number and email address
  4. Click on "Return Item(s)"
  5. Check which item(s) you want to return
  6. Give a reason for the return
  7. Confirm the return
  8. Print return label
  9. Pack items in the original shipping box or any shipping box available to you
  10. Adhere return label
  11. Bring the package to any FedEx return drop-off location
  12. The refund should be issued within 30 days of the item being received by the warehouse

If you do not have a printer to print the return label, save the FedEx QR code or return label on your phone to show at FedEx when dropping off the item. If more than one return label was created, items must be shipped separately. Additionally, place the return label over the original shipping label if you use the original shipping box.

Returns to Reebok will not be accepted if returned without a return label printed from the website and mailed back through FedEx.

How Do I Check Reebok order status?


It is possible to check your order status on the Reebok website. Click here to access the "Help Page" and scroll down halfway down the page to "Where is my order?" Click on "Where is my order?" and then log in to your account and check under "Order history." Next, click on the order you want a status for.

If you do not have an account with Reebok, click on "Where is my order?" then enter your order number and email address. The next page will show a Guest Tracker update for your order.

The Bottom Line

Reebok's return policy is very straightforward and understandable. However, we give Reebok a return policy of 3.0 based on the difficulty of returning online orders. Since online orders must be sent back to the warehouse and are not accepted in stores, returning items not purchased at a brick-and-mortar store is challenging.

If you have any questions about returning an item to Reebok, it is best to contact their customer service number or use their online chat for additional information