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Shopping for appliance parts online can be stressful—especially when you're not sure if the part will fit or work properly. That’s why PartSelect provides one of the most customer-friendly return policies in the industry. With a full year to send your item back, no restocking fees, and clear return steps, PartSelect makes it simple to buy with confidence. Whether it’s your first purchase or you’ve used the site before, knowing how returns, refunds, and warranties work can help you avoid hassle and save money.

washing machine repair technician

What Is the Return and Refund Policy for PartSelect?

PartSelect gives customers a generous 365-day return window from the original shipping date. You’ll get a full refund if the part is returned in resalable condition, which means:

  • No signs of installation, scuff marks, or other damage
  • The item is still in its original packaging
  • Electrical parts may face additional inspection

Rejected returns will not be shipped back, so it's crucial to handle the parts carefully and inspect them before opening the packaging.

Customers are responsible for return shipping costs unless the return is due to an error by PartSelect or a shipping issue. In such cases, they’ll cover the return cost and may request photos or more details.

Does PartSelect Offer Exchanges?

Currently, PartSelect does not directly offer product exchanges. However, you can return an unwanted item and place a new order for the correct part. Since all returns are eligible for a full refund (as long as they meet the conditions), this process is simple and efficient.

How Long Does It Take to Get a Refund from PartSelect?

After your return is received and approved, you can expect your refund to appear within 7–10 business days. If your refund takes longer, or you want to track its progress, their customer service team is available to help you with an update.

How Can You Return an Item to PartSelect?

Returning a part to PartSelect is a straightforward process. Just follow these steps:

  • Ensure the part is unused and in resalable condition
  • Have your model and serial number ready
  • Contact customer service to begin the return
  • You’ll receive an email with return shipping instructions (check your spam folder too!)
  • Ship the item back within 365 days of the original shipping date

Note: You’ll need to cover return shipping unless the error was on PartSelect’s end.

Can I Return a PartSelect Item Without a Receipt?

While you don’t need a traditional receipt, you will need the model number and serial number of your appliance. These details are essential for processing your return and ensuring the correct part is being handled. It’s always a good idea to keep your original order confirmation email handy.

spare part box

What Is PartSelect's Warranty?

Every component purchased from PartSelect includes a one-year guarantee starting from the purchase date. This guarantee protects against any defects in materials or workmanship, as well as part malfunctions during that time frame. However, it does not cover:

  • Normal wear and tear
  • Items like water filters
  • Damage due to misuse or incorrect installation

To qualify for a warranty replacement, customers may need to provide the model and serial number of their appliance. Shipping and handling for the replacement part is the customer’s responsibility.

Can You Return Used Items to PartSelect?

Unfortunately, used or installed items are not eligible for return. PartSelect requires that all parts be in resalable condition, which means they must not show signs of installation, damage, or use. Always inspect your part before removing it from the packaging.

Can You Return a PartSelect Item Without the Original Box or Package?

No. The original packaging is required to qualify the part as resalable. Removing the part from its box—even just for inspection—can result in a rejected return. If the packaging is damaged or missing, your return may not be accepted.

PartSelect order box

How to Contact PartSelect?

If you have questions or need help with a return, PartSelect’s customer service team is available through the following channels:

Be sure to have your model and serial numbers on hand when contacting support to speed up the process.

Conclusion

PartSelect's return policy is designed with customers in mind, offering flexibility, clarity, and support every step of the way. With a 365-day return window, no restocking fees, and full refunds for eligible items, you can shop confidently knowing that your purchase is protected. Just be sure to keep the part in its original packaging and avoid installing it if you're unsure. For any questions or issues, their responsive customer service team is always ready to assist.