The company's policy is straightforward and easy to understand. Any products purchased on their online shop can be returned within 30 days for a 100% money-back refund. However, items purchased in physical stores cannot be returned through the online portal. Instead, you'll need to return them at the point of purchase. For example, if you bought a Physicians Formula lipstick at Walmart, you can only return it at Walmart.

It's important to note that shipping and handling fees are not refundable when you return an item online. Additionally, items that were on sale and discounted are considered "final sale" and are not eligible for a refund, so make sure to carefully consider your purchase before buying.

In summary, Physicians Formula's return policy is simple and fair, allowing customers to return products within 30 days for a refund. If you have any questions or concerns about the return process, don't hesitate to reach out to their customer service team for assistance.

Can You Return an Item to Physicians Formula Without the Box or Original Package?

Are you wondering if you can return an item to Physicians Formula without the box or original packaging? Well, It's important to note that most cosmetics companies, including Physicians Formula, do not accept returns for items that have been opened or used. If you don't have the original packaging, it's unlikely that they will accept the return, especially if you made the purchase online.

While there is no official information on Physicians Formula's policy regarding opened boxes, it's safe to assume that missing packaging may disqualify you from returns. However, their return policy does not explicitly mention anything about missing packaging, so it may be worth trying to return the item if you're unsure.

In summary, it's best to keep the original packaging when you purchase a product from Physicians Formula or any other cosmetics company. This will ensure that you have the best chance of returning the item if you are not satisfied with it. If you have any questions or concerns about the return policy, don't hesitate to contact their customer service team for assistance.

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Can You Return an Item to Physicians Formula After Using It?

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While the company's return policy does not have any stated restrictions on returns, it's important to use your discretion when returning a product that has already been used.

As mentioned earlier, it's common for cosmetics companies not to accept returns for used products due to sanitation concerns. Although Physicians Formula does not have a specific policy on this issue, it's unlikely that they will accept a used product as a return. The FAQ section of their website is also vague on this matter, so it's best to assume that a used product is not eligible for return.

In summary, it's always best to carefully consider your purchase and keep the original packaging if you think you may need to return the item. While there are no stated restrictions on returning used products, it's best to assume that they will not be accepted. If you have any questions or concerns about the return policy, don't hesitate to contact their customer service team for assistance.

How Long Do I Have to Return an Item to Physicians Formula?

You can return anything purchased at the site within 30 days of the sale. After that, you can no longer send the product back. It's worth noting that the 30-day period begins on the day of purchase, not the day you receive the product.

That can matter if it takes you two weeks to get a Physicians Formula product and you wrap it up as a gift to give to someone else. If they don't like the product and 30 days have passed, they won't accept the refund. So keep that in mind when buying products from this manufacturer.

Can You Return Something to Physicians Formula their Return Window ends?

No, Physicians Formula does not accept returns after their window has passed. However, they tend to be strict on this fact, so make sure you return it within the proper time to get your refund. Note that your return time is based on when you get an authorization number from their customer service reps.

You get an authorization number when you call 1-800-227-0333. Once you receive this authorization number, you can send your product back to Physicians Formula. After they get it, they will credit your payment methods, such as your credit card, bank account, or online payment portal. Physical return times may vary based on the dealer.

What's Physicians Formula Customer Service Number?

Call 1-800-227-0333 to contact Physicians Formula customer representatives. These professionals will take questions about your refund and can even estimate when products may arrive. Note that this information may change based on unforeseen circumstances, such as mail problems.

Does Physicians Formula Accept Returns and Exchanges Without a Receipt?

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Physicians Formula's online sales are only accepted with an authorization number, which operates as an online receipt for your purchase. Then, after calling their customer service number (1-800-227-0333), they confirm your order online before approving your return.

With physical returns, the policy varies based on the point-of-purchase provider. Physicians Formula leaves it to their discretion on whether they'll take returns or exchanges without a receipt. Talk to a customer service representative about your options when returning a product.

Does Physicians Formula Offer Full Refunds?

Yes, Physicians Formula offers 100% full refunds on all their products when returned online or in-store. The only restrictions or when you miss the 30-day online return window, if the point-of-purchase store rejects your return, or if you purchased a last-change discounted product.

How Long Do Physicians Formula Refunds Take?

Once you send back your product, it may take 7-10 days to arrive at Physicians Formula. After arriving at their headquarters, it may take up to three business days to process your refund. Once it is processed, your purchasing portal (credit card, bank account, or online purchasing site) is credited the total purchase price. Remember that you don't get the shipping or handling costs back in the refund.

Can You Return an Online Purchase to the Store?

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No, you need to call Physicians Formula at 1-800-227-0333 when making a return on an online sale and get an authorization code. You can return any store-bought products to the store where you purchased them, but online purchases must be processed through Physicians Formula.

Does Physicians Formula Offer Chat Support?

A look at Physicians Formula's website reveals that it lacks chat support. However, you can call their customer support number (1-800-227-0333) to make a refund claim or complaint. Typically, Physicians Formula is good about answering calls and will work until you're satisfied.

How to Return a Physicians Formula Item

If you want to return a Physicians Formula product purchased online, you can follow the steps below to satisfy their refund policy:

  1. Call 1-800-277-0333 to talk to a customer service representative
  2. Tell them that you want to return a product purchased from their store
  3. Please explain why you wish to return the item and when you bought it
  4. Please provide any information that they may need to confirm your order
  5. Receive an authorization number once your refund has been approved
  6. Package your product up according to their instructions and ship to the address provided
  7. Keep your authorization number and use it for all refund-related transactions

Note that these steps don't apply when returning an item to a point-of-purchase store. You must follow their rules and guidelines, depending on the vendor.

How Do I Check My Physicians Formula Order Status?

Physicians Formula offers a product-tracking option that lets you see where your product is located, whether it has been refunded, and how soon you'll get your money. While you can always call them to get this information, you can also check your status by following these steps:

  1. Sign up for a Physicians Formula account at this site
  2. Input any information required, including your product's authorization number
  3. Click on the product to reveal its status, including whether it was received yet
  4. You can also contact Physicians Formula at 1-800-227-0333 to get updates

Once you create an account, Physicians Formula will also send updates about your order's status, including when it is received and its processing state. These details can help you better understand when you'll get your refund and ensure you are satisfied with the process.

What Items Cannot Be Returned to Physicians Formula?

Physicians Formula states that it will accept all purchases made online within 30 days of the sale. They don't restrict certain types of makeup or body care products and don't even say you can't return unboxed or used products. However, experience with other cosmetics vendors makes it unlikely that they will. This vagueness makes returning products with Physicians Formula somewhat frustrating.


We give Physicians Formula's return policy a 3.5 out of 5 for a few reasons. First, we like its simplicity and the fact that you get 100% of your money back. It's also nice that you can easily track your return and that Physicians Formula is so open with their contact information if you're not satisfied.

However, we dislike how vague the policy is about essential details, like whether you can return goods after opening the box. That makes it hard to understand the full range of their refund policy and knocks them down a few pegs on our ratings.