Shopping for eyewear can sometimes be challenging, and Warby Parker understands that. Whether you're a new customer trying out their stylish frames or a regular who knows the drill, the Warby Parker return policy is designed to make your experience as hassle-free as possible. From full refunds within 30 days to a year-long lens warranty, Warby Parker aims to ensure customer satisfaction at every turn. Let's dive into the specifics of their return policy so you're fully informed.

What Is The Return And Refund Policy For Warby Parker?

The Warby Parker return policy is straightforward and customer-friendly. If you're not completely satisfied with your purchase, you can request a full refund or exchange within 30 days of purchase. The policy extends beyond just a change of mind; if your glasses have any defects, such as scratches or faulty hinges, Warby Parker offers a 365-day warranty to repair your lenses. Moreover, a scratch-free lens guarantee protects your purchase for an entire year.

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Does Warby Parker Offer Exchanges?

Yes, Warby Parker allows exchanges within the 30-day window for products that are unused and in their original condition. This includes accessories and even contact lenses, provided they are unopened and undamaged. If you experience a lens scratch, you can take advantage of their 180-day scratch guarantee for a free replacement.

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How Long Does It Take To Get Refund From Warby Parker?

Once your return is received and inspected by Warby Parker, they will issue a refund to your original payment method. Typically, refunds are processed within 14 business days, ensuring that your money is returned promptly.

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How Can You Return An Item To Warby Parker?

Here are the steps to return an item to Warby Parker:

  • Go to the Warby Parker returns page.
  • Fill out the order number of your purchase and zip code where the item was delivered. They’ll provide you with a return label. Print it.
  • Remember that these are eyewear and you don’t want them to receive your item damaged. So, pack the item and receipt securely and attach the return label.
  • Mail the package to Warby Parker using the carrier of your choice. You can also drop off your package at any Warby Parker store.
  • Wait for the confirmation email that your return has been processed. You will receive a full refund or exchange, depending on your preference.

Does Warby Parker Accept Returns On Contact Lenses?

Warby Parker will accept returns on contact lenses as long as they are returned within 30 days in their original, unopened box, and are not damaged.

Can I Return A Warby Parker Item Without A Receipt?

Receipts are essential for processing returns. However, if you've misplaced your receipt, contact Warby Parker’s customer service, and they may be able to assist you based on your order details.

Can You Return Used Items To Warby Parker?

Used items, particularly those showing wear and tear beyond manufacturing defects or scratches, may not be eligible for return. It's best to return items in the condition they were received, within the prescribed period.

Can You Return A Warby Parker Item Without The Original Box Or Package?

To ensure a smooth return process, items should be returned with the original box and packaging. This helps to protect the product during shipping and verifies its authenticity.

Can I Return A Gift To Warby Parker?

If you've received an item from Warby Parker as a gift, you can still return it. Reach out to their customer service with the gift's details, and they'll guide you through the process.

How To Contact Warby Parker?

For any questions or assistance with returns, you can contact Warby Parker's customer service team by email at [email protected] or by phone at 888-492-7279.


In summary, Warby Parker's return policy is generous and designed with the customer in mind. Remember, you have a 30-day window for refunds and exchanges, a 365-day warranty for lens repairs, and a 180-day scratch-free guarantee. Always keep your receipt and return items in their original condition to ensure a smooth process. If you need any assistance, Warby Parker's customer service is just an email or phone call away. Happy shopping and even happier returns, if needed!