When shopping with Zadig & Voltaire, it's important to be aware of their return policy to ensure a seamless shopping experience. Whether you're a new customer or a regular patron, understanding the ins and outs of their return guidelines can save you time and hassle. This article will delve into the specifics of the Zadig & Voltaire return policy, covering everything from the conditions and time frame for returns to the process of getting a refund or exchanging an item.

What Is The Return And Refund Policy For Zadig & Voltaire?

The Zadig & Voltaire return policy states that items must be in perfect condition, unworn, unwashed, and with labels attached to be eligible for a return. Certain items, like tights and fabric face coverings, are non-returnable for hygiene reasons. For a successful refund, also ensure that bags and leather goods include their fabric bag and that perfumes are sealed in their original plastic blister.

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Does Zadig & Voltaire Offer Exchanges?

Exchanging an item with Zadig & Voltaire typically follows the same conditions as a return. However, it is best to check with their customer service for specific exchange procedures and availability.

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How Long Does It Take To Get Refund From Zadig & Voltaire?

Once your return is received and processed by the warehouse, which may take up to 14 days, Zadig & Voltaire will issue a refund using the original payment method. Refund confirmations are sent via email to the customer.

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How Can You Return An Item To Zadig & Voltaire?

If you want to return an item to Zadig & Voltaire, you need to follow these steps:

  1. Check the return policy on the website or the receipt. You have 14 days from the date of delivery to return your item, and it must be in its original condition with the tags attached.
  2. Fill out the return form that came with your order, or download it from the website. Indicate the reason for your return and the item(s) you are sending back.
  3. Pack your item(s) securely in the original packaging or a suitable box. Include the return form and the original invoice in the package.
  4. Attach the prepaid return label that came with your order, or print it from the website. Make sure to cover or remove any old labels or barcodes on the package.
  5. Drop off your package at a UPS Access Point, or schedule a pickup online or by phone. You can find the nearest UPS Access Point on the website or the UPS app.
  6. Wait for your refund confirmation email. It may take up to 14 days for Zadig & Voltaire to process your return and issue your refund. The refund will be made to the original payment method you used for your order.

Can I Return A Zadig & Voltaire Item Without A Receipt?

A receipt is not necessary if you have an online customer account or email confirmation as proof of purchase. For guest checkouts, use the return portal to initiate a return.

Can You Return Used Items To Zadig & Voltaire?

Used items are not eligible for return. Items must be in new and original condition with tags attached for the return to be accepted.

Can You Return A Zadig & Voltaire Item Without The Original Box Or Package?

All items should be returned in their original packaging, including the original box for shoes, tags for clothing, and fabric bags for leather goods.

Does Zadig & Voltaire Accept Return Without Tag?

Items must have their original tags attached to qualify for a return.

Can I Return A Gift To Zadig & Voltaire?

If you received an item as a gift, you could return it under the same conditions as a regular purchase. Contact customer service for assistance with gift returns.

How To Contact Zadig & Voltaire?

For any inquiries regarding returns or other concerns, reach out to Zadig & Voltaire's customer service at [email protected] or through the contact form on their website.


In summary, Zadig & Voltaire's return policy is designed to be straightforward, offering a 15-day window for returns and a 14-day processing period for refunds. Remember to keep items in their original condition with tags and packaging intact. By adhering to the guidelines outlined, you can ensure a hassle-free return experience with Zadig & Voltaire.