At Adorama, we want you to shop online with confidence and love what you buy. But if you are not happy with your order, Adorama’s return policy is here to help you. This article explains the policy in detail, giving you the information you need to make a return or get a refund, whether you are a new or a regular customer.

What Is The Return And Refund Policy For Adorama?

Adorama allows for returns within 30 days of purchase, providing a full refund minus shipping charges, as long as the returned merchandise is in brand new, mint condition. It's important to include all original packaging, materials, and accessories. Do note that refunds can take 5-7 business days to process once the return is received, and a restocking fee may apply for non-compliant items.

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Does Adorama Offer Exchanges?

Exchanges at Adorama are subject to the same conditions as returns. If you receive a defective or incorrect item, Adorama will facilitate an exchange or return process to resolve the issue swiftly.

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How Long Does It Take To Get Refund From Adorama?

Once your return is received and inspected, Adorama aims to process refunds within 5-7 business days. Keep an eye on your email for notification of the processed return.

How Can You Return An Item To Adorama?

If you are not satisfied with your purchase from Adorama, you can return it within 30 days of the invoice date for a refund or exchange. Here are the steps to follow:

  1. Visit the Adorama website and log in to your account.
  2. Go to the My Orders section and find the order that contains the item you want to return.
  3. To request a return authorization (RA) number, find the item and click on the Return or Replace button. Then, follow the steps on the screen.
  4. Pack the item securely in its original packaging and include a copy of the invoice and the RA number.
  5. Ship the item to the address provided by Adorama using a trackable and insured service.
  6. Once Adorama receives and inspects the item, they will process your refund or exchange according to their policy.
  • Registered Users: Initiate a self-return process via your orders page.
  • Non–Registered Users: Create an account using the email associated with the order and start the self-return.
  • For international returns, label the package as "VENDOR RETURN" to bypass duties and customs.

Can I Return An Adorama Item Without A Receipt?

You will need proof of purchase for all returns. For registered users, this information is tied to your account. Non-registered users should retain the email confirmation as a receipt.

Can You Return Used Items To Adorama?

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Used items can be returned within the specified warranty period, depending on the condition rating of the product. However, items marked as "final sale" or "for parts only" are not eligible for return.

Can You Return An Adorama Item Without The Original Box Or Package?

All returns must include the original manufacturer's packaging and UPC to be accepted. Writing or placing labels directly on the manufacturer's packaging is not permitted.

How To Contact Adorama?

If you need assistance with a return or have questions about the return policy, contact Adorama's customer service through their website, by phone, or via email.


In sum, Adorama's return policy is customer-centric, offering a straightforward process for refunds and exchanges within 30 days of purchase. Remember to keep all merchandise in its original condition and retain the packaging and receipt. If you encounter any issues or have questions, Adorama's customer service is ready to assist. By following these guidelines, you can navigate the return process with ease and confidence.