Aquafire Return Policy: What You Must Know

Aquafire offers innovative water vapor fireplace inserts that bring a modern and elegant touch to your home. Shopping online for such specialized products can sometimes raise questions about returns, exchanges, and warranties. This article provides a detailed guide on Aquafire’s return and refund policy, designed to help both new and regular customers confidently manage their purchases and any potential returns or repairs.

What Is The Return And Refund Policy For Aquafire?

Aquafire accepts returns within a 30-day window from the date of purchase. However, returns are subject to a 20% restocking fee. Customers must cover the cost of return shipping. Returned items must be unused and sent back in their original packaging with all original packing materials and documentation. Orders not returned in their original packaging may be denied a refund. After 30 days, all sales are final.

Does Aquafire Offer Exchanges?

Aquafire does not explicitly mention exchanges as a standard option. Instead, customers can return products for refund following the return policy guidelines. For replacement parts or warranty issues, Aquafire provides technical support to assist with repairs or part replacements.

How Long Does It Take To Get Refund From Aquafire?

Refunds are typically processed within 4-6 business days after the returned item is received and inspected at Aquafire’s warehouse. The refund will be issued to the original form of payment, minus the 20% restocking fee and any applicable return shipping charges.

How Can You Return An Item To Aquafire?

To return a product to Aquafire, customers must:

• Ensure the product is unused and packed in the original packaging.
• Include all accessories and manuals.
• Drain all water from the unit’s tanks to avoid electrical damage.
• Take photos of the packed item’s interior and sealed carton, then email them to Aquafire for approval.
• Once approved, Aquafire will arrange for pick-up.

It’s important to follow these steps carefully to maintain eligibility for a refund.

Can I Return An Aquafire Item Without A Receipt?

Aquafire requires proof of purchase to process returns or warranty claims. Having your order number, model, and purchase details on hand is necessary to expedite any request.

Can You Return Used Items To Aquafire?

Returns are only accepted for items that are unused and in original packaging. Used or damaged items will generally be ineligible for a refund.

What Is The Warranty Policy Of Aquafire?

Aquafire products come with a limited warranty covering defects in materials and workmanship:

• 2 years for residential installations
• 1 year for commercial installations

The warranty does not cover damage caused by improper installation, misuse, or wear items such as mist makers and LED lights (except if faulty within the first 90 days). Aquafire provides remote technical support and will ship warranty parts free of charge if eligible. Repairs outside the warranty period require a fee.

Can You Return An Aquafire Item Without The Original Box Or Package?

No. Aquafire requires returns to be made using the original packaging and packing materials. Failure to do so can result in denied refunds or prorated credit depending on the condition upon return.

How To Contact Aquafire?

For support, returns, or warranty claims, customers can reach Aquafire via:

• Phone: (877) 395-0888 or (877) 888-4260 for customer experience and technical support
• Email: [email protected] for sales inquiries, [email protected] for customer experience service, and [email protected] for technical support

Be sure to have your order information and product details ready when contacting Aquafire for faster assistance.

Conclusion

In summary, Aquafire offers a straightforward but detailed return and warranty policy with a 30-day return window and a 20% restocking fee. Careful attention to packaging and documentation is essential to ensure returns and refunds go smoothly. The company also backs their products with solid warranty coverage, providing technical support and replacement parts for eligible claims. Whether you’re purchasing for the first time or are a returning customer, being familiar with these policies will help you shop with greater peace of mind.