Eileen Fisher Return Policy Explained

If you’ve recently shopped at Eileen Fisher or are planning to, being familiar with their return and refund policy can make your experience much easier and more confident. Eileen Fisher prioritizes customer satisfaction by offering a clear and convenient return policy for both online and in-store purchases. Whether you’re returning an item due to fit, style, or any other reason, knowing the timelines, shipping responsibilities, and refund options can save you time and hassle. This article provides a comprehensive overview for both new and regular customers, helping you handle returns and refunds smoothly.

What Is The Return And Refund Policy For Eileen Fisher?

Eileen Fisher accepts returns of unworn merchandise with original tags attached within 30 days of purchase for full refunds. The policy applies to U.S. orders only, and items must be returned in their original condition. There is no restocking fee for returns. Refunds are issued in the original payment method, while returns made after 30 days qualify for store credit in the form of an Eileen Fisher gift card.

Does Eileen Fisher Offer Exchanges?

Yes, Eileen Fisher accommodates exchanges based on product availability. Exchanges are processed like returns, where you return the original item and place a new order for the exchange item. The refund for the returned item is credited to your account, and the replacement item is charged separately. It’s best to contact their customer service team to assist with exchange requests.

How Long Does It Take To Get Refund From Eileen Fisher?

Once the returned item is received, refunds generally take up to five business days to be processed. The credited amount should appear on your credit card statement within one or two billing cycles, depending on your card issuer. For purchases made with gift cards, refunds will be provided in the form of a new gift card.

How Can You Return An Item To Eileen Fisher?

To return an item purchased online within the 30-day window, you can start your return through the website’s return portal. Eileen Fisher provides free return shipping labels for U.S. customers when the return is made within the policy timeframe. When returning items after 30 days, you are responsible for shipping costs and must use a carrier that offers tracking and insurance to protect your package.

Returned packages should be sent to:

EILEEN FISHER
45A Enterprise Avenue
Secaucus, NJ 07094

Can I Return An Eileen Fisher Item Without A Receipt?

For in-store returns without a receipt, Eileen Fisher offers an exchange or store credit for the current price of the item. Refunds without receipts are not typically available. For online returns, providing the order number, name, and contact information helps process the return even if the packing slip is missing.

Can You Return Used Items To Eileen Fisher?

No, Eileen Fisher only accepts returns of items that are unworn and in original condition with tags attached. Used or worn items are not eligible for return or refund.

Can You Return An Eileen Fisher Item Without The Original Box Or Package?

While the original packaging is appreciated, the main requirement is that the merchandise is unworn and has original tags attached. The box or packaging is not explicitly required, but returns should be sent safely using a trackable shipping method.

How To Contact Eileen Fisher?

If you have questions or need help with a return or exchange, Eileen Fisher’s customer service team is available:

• Phone: 1.800.445.1603 (Monday-Friday, 10 a.m. to 6 p.m. ET; Saturday 10 a.m. to 1 p.m. ET)
• Email: [email protected]

You can also reach them via Live Chat on their website during business hours.

Conclusion

Eileen Fisher’s return policy is customer-friendly, allowing hassle-free returns within 30 days with free shipping in the U.S., no restocking fees, and clear refund options. For returns after the window, store credit is provided. Exchanges are possible, though subject to availability. Always keep tags attached and use trackable shipping for returns. For any assistance, their customer support is responsive and ready to help. Knowing these key points can make your shopping and returns with Eileen Fisher much easier and more enjoyable.