Investing in an e-bike is a significant decision, and understanding the return policy of your chosen brand is crucial. HeyBike offers a comprehensive return and refund policy that ensures a confident purchase experience. Whether you're a new customer or a regular patron, this guide will provide you with all the essential information about the HeyBike return policy.

What is HeyBike's return and refund policy?

HeyBike stands behind their products with a 30-day return policy. Customers have 30 days from the item's receipt to initiate a return. The item needs to be in the same condition as when it was delivered, meaning it can't be worn, used, or have more than ten (10) miles on the odometer. Additionally, all original items included in the box need to be present. In case of defects, damages, or incorrect items, customers should contact HeyBike immediately for resolution.

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Are exchanges available at HeyBike?

Although HeyBike's policy doesn't explicitly mention exchanges, customers can return their purchase within the stipulated period and re-order. For defective or damaged products, HeyBike will work to rectify the issue, which may include an exchange or repair.

What is the timeframe for receiving a refund from HeyBike?

After HeyBike receives the returned package, refunds are typically processed within 5 business days. The complete refund process, including the transition back to your credit card, may take between 7-14 business days, depending on your bank's processing time.

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How to process a return with HeyBike?

If you are not satisfied with your purchase from HeyBike, you can return it within 30 days of delivery. Here are the steps to process a return:

  1. Contact our customer service team via email or phone and provide your order number and the reason for the return.
  2. We will send you a prepaid shipping label and instructions on how to pack and ship your bike.
  3. Once we receive your bike, we will inspect it and issue a refund to your original payment method within 10 business days.
  4. If your bike is damaged or defective, we will also cover the cost of repair or replacement.

Is a receipt necessary for returning items to HeyBike?

Yes, a receipt or proof of purchase is required to complete your return. This ensures that the item is verified as a HeyBike product and streamlines the refund process.

Are used items eligible for return at HeyBike?

Used items can be returned if they have less than ten (10) miles on the odometer and are in the same condition as when delivered. This allows you to test your e-bike while still being eligible for a return.

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Can items be returned to HeyBike without the original packaging?

Original packaging is required for a return. Ensure you keep all packaging materials until you're certain you won't be returning the e-bike.

How can customers get in touch with HeyBike?

For any inquiries or assistance with returns, customers can reach out via email at [email protected]. The customer service team is ready to help with any questions regarding the return and refund process.


HeyBike's customer-focused return policy provides peace of mind when purchasing an e-bike. With the key points of a 30-day return window, the necessity for items to be in original condition, and the straightforward process for initiating returns, customers can feel secure in their investment. Remember, keeping the e-bike under ten (10) miles and in its original packaging ensures a smoother return process, should the need arise. For any further assistance, HeyBike's support team is just an email away.