Shopping at JoeFresh brings a blend of style and convenience, but what happens when something doesn't quite fit the bill? Understanding the JoeFresh return policy ensures a smooth process for refunds or exchanges. Whether you're a new shopper or a regular patron, our guide will help you navigate the ins and outs of returning your JoeFresh purchases with ease.

What Is The Return And Refund Policy For Joe Fresh?

Joe Fresh allows returns and refunds for online purchases within 30 days of the purchase date. Items must have the original tags and invoice. However, some products are classified as FINAL SALE, including masks, gift cards, pierced earrings, hats, and underwear, and are not eligible for return or exchange. For swimwear, ensure the original price tags and hygienic liner are intact.

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Does Joe Fresh Offer Exchanges?

Exchanges at Joe Fresh are available in select stores only. It's important to check with the specific store about their exchange policy.

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How Long Does It Take To Get Refund From Joe Fresh?

Once your return is processed, expect to receive a refund in the same form as the original payment method within 3-5 business days. Do note an $8 return shipping fee is deducted from mail returns.

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How Can You Return An Item To Joe Fresh?

For in-store returns, bring your order confirmation and the item with its original tags to a Joe Fresh or select store. For mail returns, use the provided prepaid return label and include the packing list with the return code for the item.

Can I Return A Joe Fresh Item Without A Receipt?

No, you need your order confirmation or shipment confirmation email for returns. If you don't have it, print the order details from your Joe Fresh account.

Can You Return Used Items To Joe Fresh?

Items must be in their original condition to be eligible for a return. Used items that show signs of wear may not be accepted.

Can You Return A Joe Fresh Item Without The Original Box Or Package?

For successful returns, items should be returned in the original packaging whenever possible.

Does Joe Fresh Accept Return Without Tag?

Items must have the original tags attached for both in-store and mail returns.

Can I Return A Gift To Joe Fresh?

Gifts purchased online can be returned or exchanged in select stores, provided you have the gift receipt or order confirmation.

How To Contact Joe Fresh?

For any return-related queries or issues, contact Joe Fresh customer service through their website or by writing to their corporate head office at 1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5.


The JoeFresh return policy is designed to be straightforward, provided you follow the guidelines and keep the timelines in mind. Remember, returns are free in-store, while mail returns have an $8 fee. Stick to the 30-day window, keep your items in their original condition, and you'll find the process to be seamless. Happy shopping, and even happier returning if need be!