When it comes to returning athletic wear, understanding the fine print can save you time and hassle. lululemon, known for its high-quality yoga and fitness apparel, has a return policy that's designed to ensure customer satisfaction while also setting clear guidelines for returns and exchanges. Whether you're a long-time fan or a new customer, keeping these tips in mind will help you navigate lululemon's return policy with ease.

What Is Lululemon’s Return And Refund Policy?

lululemon offers a straightforward return and refund policy, with an emphasis on customer satisfaction. Products must be unworn and unwashed, with any hang tags attached and in their original packaging. Accompanied by proof of purchase, items are eligible for return within a specified time frame, which is typically 30 days from the purchase date. There are exceptions for holidays and special items, so it's crucial to be aware of these variations.

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Does Lululemon Offer Exchanges?

Yes, lululemon does offer exchanges, but they must be done in-store. If you're looking to switch out a product for a different size or color, visiting your closest store location is your go-to option. Remember, items from the "We Made Too Much" section and other final sale items are not eligible for exchange.

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How Long Will It Take To Receive My Refund From Lululemon?

Once your return has been processed by lululemon's warehouse, expect the refund to be credited back to your original method of payment within 3-5 business days. However, it could take up to 3-10 business days to reflect on your statement, depending on your bank's processing times.

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How To Return A Product To Lululemon?

  • Start a return on the lululemon returns page and print your shipping label.
  • Sign in to your profile, or enter your order ID and email address.
  • Select the items you want to return, print your shipping labels, and pack your items.
  • Drop off your package at a FedEx Ground location or USPS post office, depending on your location.

How Does It Work If I Purchased In One Country But Am Returning In Another?

Products purchased in the US or Canada can be exchanged or returned for store credit in any North American lululemon store, excluding outlets. Keep in mind, the return will be valued in the currency of the country processing the exchange.

Can Lululemon Members Return Items From The Final Sale Section?

lululemon members have the benefit of returning sale items for store credit in the form of a lululemon gift card. However, this does not extend to items from the "We Made Too Much" section, which are considered final sale.

Can I Return A Product To Lululemon Without A Receipt?

Without a receipt, lululemon can search your guest profile or ask for an acceptable form of ID to process your return. However, it's best to have your proof of purchase handy to ensure a smooth transaction.

Can You Return Used Items To Lululemon?

Items must be in a like-new condition to be eligible for return. This means they should be unworn, unwashed, and with the original tags still attached.

Does Lululemon Let You Exchange Old Leggings?

If you're experiencing a quality issue with your leggings, such as pilling, lululemon encourages you to visit one of their stores or reach out to customer service to discuss a potential exchange or return.

Can You Return Lululemon Leggings If They Pill?

lululemon takes pride in the quality of their products, so if you encounter pilling on your leggings, they may be eligible for return under their quality promise. Visit a store or contact customer service for assistance.

Can You Return A Product To Lululemon Without The Original Box Or Package?

While it's ideal to return items in their original packaging, if you're missing the box or package, reach out to customer service to see what options are available.

Does Lululemon Accept Returns Without Tags?

Returns typically require the original tags to be attached. If your tags are missing, it's worth discussing your situation with customer service for potential solutions.

Can I Exchange A Product With Lululemon Without A Tag?

Exchanges without a tag are handled on a case-by-case basis. Visit your local lululemon store or contact customer service for assistance.

How To Return A Gift To Lululemon?

If you received a gift, you can set up a return online using the order ID from the packing slip or gift receipt, or visit a store to return the item for store credit on a lululemon gift card.

How To Contact Lululemon Customer Service?

For any questions or concerns regarding returns, exchanges, or product quality, email lululemon customer service at [email protected] or visit their main website for additional support.


Understanding and utilizing lululemon's return policy can enhance your shopping experience, ensuring that you're always satisfied with your gear. By keeping these tips in mind, you can confidently purchase, knowing that lululemon has a supportive policy in place for returns and exchanges. Whether you're a seasoned shopper or new to the brand, lululemon's commitment to customer satisfaction remains clear through their accommodating return procedures.