Shopping at Maurices offers not only a wide range of stylish and affordable apparel but also the peace of mind that comes with a customer-centric return policy. Whether you're a new shopper or a loyal customer, Maurices' return policy ensures that your satisfaction is a top priority. This article will provide you with all the essential information about the return process, making your shopping experience smooth and hassle-free.

What Is The Return And Refund Policy For Maurices?

Maurices' return policy is designed to be flexible and accommodating. With a valid receipt or order number, you can return Maurices and evsie™ items at any time. However, the items must be in their original condition, unworn and undamaged. For hygiene reasons, panties and swimsuits with removed tags or liners are non-returnable. In cases without a receipt, a merchandise credit will be issued at the current price.

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Does Maurices Offer Exchanges?

Yes, Maurices offers exchanges in-store for both in-store and online purchases. Simply bring the item along with your receipt to any Maurices location. Unfortunately, exchanges cannot be processed in the online warehouse, but you can return the merchandise and place a new order online. Additionally, Maurices has a special Fit Freedom Jean Exchange for mymaurices Rewards Members.

How Long Does It Take To Get Refund From Maurices?

The speed of your refund depends on the method of return. Using the Expedited Returns Portal for online purchases is the quickest way to get a refund. Once the return is received and processed, refunds will be issued to the original form of payment. The timeline for seeing the refund can vary depending on your bank's processing time.

How Can You Return An Item To Maurices?

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Whether you've changed your mind or are not completely satisfied with your purchase, Maurices' return policy is accommodating. Here's a step-by-step guide to returning an item to Maurices:

  1. Locate Your Receipt or Order Number: For a smooth return process, have your original receipt or order number ready. This information is crucial as it helps in verifying your purchase.
  2. Decide on the Return Method: You have the option to return the item in-store or by mail. If you choose to return it in-store, simply bring the item along with the receipt or order number to any Maurices store. For mail returns, use the Expedited Returns Portal on Maurices' website to select the items you wish to return and print out a prepaid return label.
  3. Prepare the Item: Ensure that the item is in its original condition, with tags intact. If the item was purchased online, it's best to return it in the original packaging.
  4. Complete the Return: If returning in-store, hand over the item and your receipt or order number to a store associate at the return counter. For mail returns, attach the prepaid return label to your package and send it via UPS or US Mail.
  5. Wait for Confirmation: Once your return is received and inspected, Maurices will process your refund. Do note that a $5.95 shipping fee will be deducted from your refund for mail returns.

Remember, the return policy is generous, allowing returns at any time provided the item is in its original condition. For more detailed information, you can visit Maurices' official return policy page. Happy shopping!

Can I Return A Maurices Item Without A Receipt?

Yes, you can return items without a receipt. Maurices will provide a merchandise credit for the current price of the item. Keep in mind that this policy applies to both in-store and online purchases.

Can You Return Used Items To Maurices?

Items that have been visibly worn or damaged are not eligible for return. Maurices reserves the right to refuse returns in such conditions to ensure fairness and prevent fraud or abuse.

Can You Return A Maurices Item Without The Original Box Or Package?

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While returning items in the original packaging is preferred, it is not mandatory. However, you must have the order number or receipt for the return to be accepted.

Does Maurices Accept Return Without Tag?

Generally, Maurices requires items to have tags for returns. The exception is for panties and swimsuits, which cannot be returned once the tags or hygienic liners are removed due to health and safety standards.

Can I Return A Gift To Maurices?

Gift returns are accepted at Maurices. You will receive a merchandise credit for the item's current price when you return it to a store. Make sure to provide the order number or gift receipt.

How To Contact Maurices?

If you have any questions about returns or other concerns, you can reach Maurices via email at [email protected] or by calling their customer service number at 1-866-977-1542. Their friendly staff are ready to assist you with your needs.


Maurices' return policy is comprehensive and customer-friendly, ensuring that your shopping experience is positive from start to finish. With easy in-store and online return options, as well as a clear exchange policy, customers can shop with confidence. Remember that while Maurices strives to accommodate most returns, items must be in their original, unworn condition, and some restrictions apply for hygiene products. If you have any questions, don't hesitate to reach out to Maurices' customer support for assistance.