Shopping with confidence is key, and knowing the return policy of a company can make all the difference. Whether you're a new customer or a seasoned shopper at Shinola, it's important to be aware of their return policy to ensure a hassle-free experience. This article will outline the essential aspects of the Shinola return policy, providing valuable insights to make your returns as smooth as possible.

What Is The Return And Refund Policy For Shinola?

Shinola's return policy permits returns by mail or in-store for items bought directly from them within 30 days of the purchase date, with some exceptions. Items excluded from returns include bicycles, wedding bands, and personalized products such as monogrammed, engraved, or customized items. Products must be in new and unused condition, accompanied by the original packaging. Refunds, excluding shipping charges and taxes on shipping, will be issued to the original payment method or a Shinola gift card, as preferred by the customer.

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Does Shinola Offer Exchanges?

Shinola does not operate a standard exchange process. Instead, customers looking to exchange an item must return the original purchase and place a new order for the desired product. This ensures that the item you want is available and can be sent to you without delay.

How Long Does It Take To Get Refund From Shinola?

Once your return is received, Shinola processes refunds in 7-10 business days. The speed at which the refund appears in your account will depend on your bank or credit card issuer, but Shinola works efficiently to ensure that the financial aspect of your return is handled promptly.

How Can You Return An Item To Shinola?

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Here's a step-by-step guide to help you:

  1. Check Eligibility: Ensure that your item is eligible for return. Shinola accepts returns within 30 days of the purchase date, excluding certain items such as bicycles, monogrammed, engraved, or customized products, and items without original packaging.
  2. Prepare the Item: Items must be in new/unused condition and include all original packaging.
  3. Initiate the Return:
  • If you have a account, you can start your return online by logging into your account.
  • If you do not have an account, fill out the UPS Return Label form available on their website.
  1. Complete the Return Form: Include a completed return form with your item. This form is available on Shinola's website.
  2. Mail or In-Store Return:
  • For mail returns, use the prepaid return label if your order qualifies. Domestic orders over $95 usually qualify, excluding bicycles.
  • For in-store returns, bring the item along with the packing slip or invoice for online orders, or the receipt or gift receipt for in-store purchases to any Shinola store.
  1. Refund Processing: Once your return is received, it will be processed in 7-10 business days. If requested, refunds can be made using a Shinola gift card instead of the original payment method.

Remember, international orders do not qualify for free returns, and orders placed using Affirm cannot be refunded to a Shinola gift card. For more detailed information, you can visit Shinola's return policy page.

Can I Return A Shinola Item Without A Receipt?

Proof of purchase is critical for returning an item to Shinola. If you've lost your receipt or packing slip, it's worth contacting customer service for assistance. They may be able to verify your purchase through other means, such as order number or payment history.

Can You Return Used Items To Shinola?

Shinola requires items to be in new and unused condition to be eligible for return. This ensures that all customers receive products that meet the company's high standards of quality and presentation.

Can You Return A Shinola Item Without The Original Box Or Package?

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Original packaging is a must when returning items to Shinola. This not only protects the item during transportation but also ensures that all components and materials are returned as they were sold.

Can I Return A Gift To Shinola?

Gift returns are accepted under the same conditions as other items, provided that you have a gift receipt or other proof of purchase. If you do not have a gift receipt, reaching out to Shinola's customer service may provide you with alternative options for your return.

How To Contact Shinola?

For any queries regarding returns, or for assistance with the return process, you can reach out to Shinola at [email protected]. Their customer service team is dedicated to making your experience as smooth as possible.


Shinola's return policy is designed to be as accommodating as possible while ensuring that all products maintain their quality and integrity. By understanding the policy's details, you can navigate returns with confidence, whether you're sending an item back by mail or visiting a Shinola store. Remember to check the specifics for your item type and keep all original packaging to ensure a successful return.