When shopping with Maysama, a brand known for its dedication to skin-friendly formulations, it's important to be aware of their return policy. Whether you're a new customer or a regular patron, knowing the ins and outs of their policy can ensure a smooth and hassle-free experience in case you need to make a return.

What Is The Return And Refund Policy For Maysama?

At Maysama, customer satisfaction is a priority. The company offers a 14-day return policy for unused and unopened products, counting from the day of delivery. To be eligible for a refund, items must be Fit For Resale, meaning they should be in their original packaging with tamper seals intact. Note that Maysama does not cover the return shipping costs.

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Does Maysama Offer Exchanges?

Maysama does not explicitly state an exchange policy. For defective or damaged items, it's best to directly contact customer service for assistance with refunds or potential exchanges.

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How Long Does It Take To Get Refund From Maysama?

After the return is received and inspected by Maysama's warehouse, the refund process will be initiated. The company aims to action refunds promptly, but the exact timeline may vary depending on the processing speed of your bank or credit card company.

How Can You Return An Item To Maysama?

To initiate a return, you first need to contact Maysama at [email protected]. They will guide you through the process and provide you with the necessary details to send your item back to their warehouse.

Can I Return A Brand Item Without A Receipt?

Having proof of purchase is essential when returning an item to Maysama. Make sure to keep your receipt or any order confirmation emails as they will likely be required for processing your return.

Can You Return Used Items To Maysama?

Maysama's policy clearly states that only unused and unopened products are eligible for a return. If the product's tamper seals are broken, it cannot be returned.

Can You Return A Maysama Item Without The Original Box Or Package?

For a successful return, items must be sent back in their original packaging. Products not in their initial packaging may not meet the Fit For Resale condition.

Does Maysama Accept Return Without Tag?

Since Maysama requires products to be unopened and unused, it is implied that all original tags and seals should be intact for a return to be accepted.

Can I Return A Gift To Maysama?

If you've received a Maysama product as a gift, you can return it under the same conditions as any other item, provided you have the receipt or proof of purchase and the product is unopened and unused.

How To Contact Maysama?

For any inquiries or assistance with returns, Maysama can be reached via email at [email protected]. For issues related to damaged or defective items or adverse reactions, you should email [email protected].


Maysama's return policy is straightforward: keep your products unopened, unused, and in their original packaging, and make sure to initiate your return within the 14-day window. If you ever find yourself needing to make a return, a quick email to their dedicated customer service team will help guide you through the process. Keeping these tips in mind will ensure a smooth and efficient experience with Maysama's return policy.