When it comes to crafting, creativity knows no bounds, but sometimes purchases may not turn out as expected. Whether you're a seasoned crafter or new to the world of DIY, understanding the Michaels return policy is essential. This article will shed light on the ins and outs of returning items to Michaels, ensuring that your shopping experience remains as hassle-free as your creative endeavors.

What Is The Return And Refund Policy For Michaels?

Michaels aims to satisfy with every purchase, offering a generous 60-day return policy. Items must be new, unused, and in their original packaging to qualify for a refund or exchange. However, there are specific exceptions, such as online-only costumes and accessory kits, which have a 7-day return window before the holiday. MichaelsPro purchases may incur restocking fees and require a Return Authorization via their support line.

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Does Michaels Offer Exchanges?

While Michaels does not provide direct exchanges, you can return your unwanted item using their return process and then place a new order for the desired product. This ensures that you get exactly what you need for your projects.

michaels arts and craft store front

How Long Does It Take To Get Refund From Michaels?

After you've returned your item, the refund's timing will depend on the original payment method. Refunds typically include the appropriate tax amount, and original shipping fees may be deducted unless the return is due to an error by Michaels. Purchases made with a debit card are refunded in cash, and purchases using a gift card result in a Store Return Card.

How Can You Return An Item To Michaels?

Whether you've changed your mind or are dissatisfied with a purchase, Michaels' return policy is designed to be customer-friendly. Here's a step-by-step guide to help you navigate the return process:

  1. Log into Your Account: Start by logging into your michaels.com account and navigate to your Order History page.
  2. Select Your Order: Find the order you wish to return and click on “View Details.”
  3. Initiate the Return: Click the Return button under the “Need Help?” section.
  4. Select Items to Return: Check the boxes next to the items you want to return and click 'Next.'
  5. Provide Details: For each item, select a Return Reason and Condition. You can also add notes and upload photos or videos if necessary.
  6. Submit Your Return: Once you've provided all the required information, submit your return. You'll receive instructions on the next steps and information about the refund's timing.

Remember, items must be new, unused, and in their original packaging to be eligible for a return. If you're returning an item without a receipt, you'll need to present a valid photo ID, and Michaels will attempt to locate your receipt using your Michaels Rewards number.

For any assistance or if you need to request a return through customer care, you can reach out to Michaels at 1-800-MICHAELS.

Can I Return A Michaels Item Without A Receipt?

In-store returns without a receipt require a valid photo ID, and Michaels will attempt to locate the receipt using your Michaels Rewards number. If the receipt is found, standard return policies apply. Otherwise, you'll receive a refund in the form of a Store Return Card for the item's lowest price in the last 90 days.

michaels arts and craft store

Can You Return Used Items To Michaels?

Michaels only accepts returns for items that are new and unused. If your item is defective, it may be eligible for return even if it has been used.

Can You Return A Michaels Item Without The Original Box Or Package?

For a successful return, items should be in their original packaging. Some products, like Cricut® items, are only returnable or exchangeable if the packaging is unopened, and a receipt is provided.

Can I Return A Gift To Michaels?

Gifts purchased from Michaels can be returned, resulting in a Store Return Card if no receipt is provided. Custom framing orders and classes may also have specific return conditions, so it's always best to check the details before making a return.

How To Contact Michaels?

Customer Care is reachable at 1-800-MICHAELS (1-800-642-4235) for any return inquiries. For MichaelsPro returns, contact the support line at 1-833-MIKEPRO (645-3776). Third-party sellers on Marketplace or MakerPlace have their own return policies, which can be managed through your michaels.com account.


Michaels' return policy is designed to ensure customer satisfaction and confidence in every purchase. With a clear understanding of the process, you can shop for your crafting needs knowing that Michaels has you covered, should you need to make a return. Remember to keep your items in their original condition, hold onto your receipts, and don't hesitate to reach out to Customer Care for support. Happy crafting and shopping at Michaels!