Shopping for cosmetics online offers convenience and a variety of choices, but sometimes, products may not meet your expectations. This is where the Nars Cosmetics return policy comes into play, designed to ensure a hassle-free experience for customers looking to make a return. In this article, we'll explore the ins and outs of the return policy at Nars Cosmetics, providing a clear guide for both new and returning customers.

What Is The Return And Refund Policy For Nars Cosmetics?

Nars Cosmetics is committed to customer satisfaction and allows you to return gently used products within 30 days of receipt for a full refund. The refund will be issued to the original form of payment, and it will include the amount of the item(s) plus sales tax. However, shipping and handling charges are non-refundable. Do note that all contents from a set or kit must be returned together, and partial items or empty containers will not be accepted for a refund.

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Does Nars Cosmetics Offer Exchanges?

Currently, Nars Cosmetics does not offer exchanges. If you wish to try a different product or shade, you'll need to return the original purchase for a refund and then place a new order for the desired item.

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How Long Does It Take To Get Refund From Nars Cosmetics?

Once Nars Cosmetics receives your return package, please allow up to 10 business days for your return to be processed. After processing, your refund will be issued, and you will receive a confirmation email.

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How Can You Return An Item To Nars?

To return an item, use the prepaid label included in your package and send the product(s) back to Nars Cosmetics. You can drop off your return package at any USPS access point or FedEx location. Be sure to notate the reason for your return on the front side of your packing slip.

Can I Return A Nars Item Without A Receipt?

A receipt or proof of purchase is necessary for all returns to Nars Cosmetics. Items without a receipt will not be eligible for returns or refunds.

Can You Return Used Items To Nars Cosmetics?

Yes, gently used items can be returned within the 30-day return window. This allows customers to try the products and still return them if they're not completely satisfied.

Can You Return A Nars Cosmetics Item Without The Original Box Or Package?

For successful returns, items should be returned in their original packaging. This includes any boxes or cases that came with the product.

Can I Return A Gift To Nars Cosmetics?

If you received a Nars Cosmetics product as a gift, you could return it following the same return policy as purchased items. However, the refund will be issued to the original form of payment used during the purchase.

How To Contact Nars Cosmetics?

If you have questions or need assistance with a return, you can reach out to Nars Cosmetics customer service at [email protected]. They are available to help you with any concerns related to your purchase, return, or refund.


The return policy at Nars Cosmetics can save you time and ensure a smooth process if you ever need to return a product. Remember, you have 30 days to return gently used items, and although exchanges are not offered, refunds are processed promptly once your return is received. Always keep your receipt and original packaging, and don't hesitate to contact customer service with any questions or concerns. With this knowledge, you can shop with confidence and peace of mind at Nars Cosmetics.