When preparing for a new addition to the family, every detail counts, especially when it comes to creating the perfect nursery. At Project Nursery, we understand that sometimes items may not quite fit your vision once they arrive. While we strive to accommodate our customers' needs, there are certain policies and tips you should keep in mind regarding the return policy at Project Nursery.

What Is The Return And Refund Policy For Project Nursery?

Project Nursery offers a 30 day return policy for eligible items. However, it's important to note that due to the unique and curated nature of their products, not all items are returnable or exchangeable. This includes furniture, wallpaper, decals, rugs, paint, and custom-produced items. To determine if a product is returnable, check the individual product listing for a note stating, "This item is not eligible for return or exchange."

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Does Project Nursery Offer Exchanges?

Exchanges at Project Nursery are treated similarly to returns. If an item is eligible for a return, it may also be eligible for an exchange. Remember to refer to the specific product listing for exchange eligibility, and contact Project Nursery at [email protected] for further assistance.

How Long Does It Take To Get Refund From Project Nursery?

Once your return arrives back to Project Nursery, expect a processing time of 5-7 business days for your refund to be processed and approved. Keep in mind that an $8 restocking fee will apply to your return unless you opt for store credit, which waives this fee.

How Can You Return An Item To Project Nursery?

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To initiate a return, email [email protected] for return approval, including your order number and the reason for the return. Please wait for 24-48 hours for approval. You will be responsible for return shipping costs, as Project Nursery does not provide return labels. Items must be returned in their original, unopened packaging and in new condition.

Can I Return A Project Nursery Item Without A Receipt?

It is crucial to have proof of purchase when returning an item to Project Nursery. Email correspondence with your order number can often suffice if a physical receipt is not available.

Can You Return Used Items To Project Nursery?

Items must be in their original, unopened packaging and in new condition to qualify for a return. Used items or items not in their original state may incur additional restocking fees or be ineligible for return.

Can You Return A Project Nursery Item Without The Original Box Or Package?

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Original packaging plays a key role in the returns process. Returns without the original box or package may not be accepted or may be subject to additional fees.

Can I Return A Gift To Project Nursery?

If you've received an item from Project Nursery as a gift, you can still return it following the standard return policy. Ensure you have the order number and contact Project Nursery for the next steps.

How To Contact Project Nursery

For all inquiries, including returns and exchanges, you can reach Project Nursery via email at [email protected]. For electronics returns or issues, fill out their Electronics Contact Form or visit projectnurserysupport.com for warranty replacements.


Project Nursery's return policy can save time and ensure a smooth process when returning items. Remember that some products, due to their nature, are not eligible for return or exchange. Always check the product listing before making a purchase and keep all items in their original condition if you anticipate a potential return. For any questions or concerns, Project Nursery's customer service team is ready to assist you.