If you've recently shopped at Puma and are considering a return, it's crucial to understand their return policy to ensure a hassle-free experience. Whether you've bought an item that doesn't fit quite right or simply changed your mind, Puma offers a straightforward return policy with several customer-friendly provisions. Knowing the details, such as the return time frame, what items are eligible for return, and how to get your refund, can save you time and effort.

What Is The Return And Refund Policy For Puma?

Puma's return policy is designed to be as convenient as possible for the customer. For the holiday season, they've extended their return window: orders placed between November 1st, 2023, and December 25th, 2023, can be returned until February 8th, 2024. For purchases made after December 25th, 2023, the normal return timeframe is 45 days post-purchase. Items must be in their original, unused condition to be eligible for return. Refunds are issued to the original form of payment, and it may take 1-2 weeks to process once the return is received. However, certain products like gift cards, bodywear, face masks, and customized products are excluded from returns.

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Does Puma Offer Exchanges?

Currently, Puma does not offer direct exchanges. If you're looking to exchange an item, you'll need to return the original item and place a new order. Puma simplifies this by providing a pre-paid shipping label for your return, and your new order will come with free standard shipping.

How Can You Return An Item To Puma?

Initiating a return with Puma is straightforward. Simply visit their returns portal online to start the process. Remember, free online returns are exclusively for orders placed on us.puma.com. Once you've initiated the return, you'll need to ensure you select the correct item(s) to avoid any delays in receiving your refund.


Can I Return A Puma Item Without A Receipt?

For returning an item to Puma, having a physical or digital copy of the Order Confirmation Email is necessary as it acts as your receipt. Without it, processing your return could be problematic.

Can I Return Online Orders In Store Puma?

Yes, Puma allows returns of online purchases in any of their retail stores. Ensure you bring the original payment method and the Order Confirmation Email for the refund to be processed correctly.

Can You Return Used Items To Puma?

Items need to be in their original, unused condition to qualify for a return. Puma will not accept returns on used products.

Can You Return A Puma Item Without The Original Box Or Package?

Returning items to Puma generally requires the original box or packaging, as this is part of the item's condition. Products should be returned as they were received.

Can I Return A Gift To Puma?

Gift returns are allowed as long as the item is in its original, unused condition. However, refunds for gift returns will be issued as a PUMA E-Gift Card.

What Is The Contact Information For Puma?

If you need assistance with returns or placing a new order, Puma's customer service can be reached at 1-888-565-PUMA (7862). They are available from 7 AM to MIDNIGHT EST, seven days a week. You can also email them at [email protected].


The Bottom Line

Understanding Puma's return policy ensures you can shop with confidence, knowing that if something isn't quite right, you have options. Whether you're dealing with holiday gifts, a change of heart on a recent purchase, or simply need a different size, Puma has made it easy to return items. Don't forget to keep all your documentation and packaging in order, and if you have any doubts or questions, Puma's customer service is just a call or email away. Happy shopping and returning!