Shopping for shoes online or in-store at Rack Room Shoes offers a plethora of choices and styles to fit anyone's needs. However, sometimes a purchase doesn't work out, and that's where understanding the Rack Room Shoes return policy becomes crucial. This straightforward guide will provide you with everything you need to know about making a return or exchange, ensuring a smooth and hassle-free process.

What's Rack Room Shoes' Return Policy?

At Rack Room Shoes, customers can return unworn merchandise within 60 days of receipt. Items must be in their original packaging to qualify for a return. Do note, customers are responsible for the return shipping charges, and it is recommended to use a traceable shipping method.

rack room shoes return poli...
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Can I Return An Item To Rack Room Shoes Without The Box Or Original Package?

Original packaging is required for a return. Without the box or original packaging, Rack Room Shoes may not accept the returned merchandise.

rack room shoes return poli...

Can I Return Rack Room Shoes Shoes After Wearing Them?

No refunds or exchanges will be given on worn merchandise. The items must be unworn to be eligible for a return or exchange.

How Long Do I Have To Return An Item To Rack Room Shoes?

You have 60 days from the date of purchase to return an item to Rack Room Shoes, whether it was bought in-store or online.

Does Rack Room Shoes Accept Returns And Exchanges Without A Receipt?

Yes, Rack Room Shoes accepts returns without a receipt. However, in such cases, you will receive a Rack Room Shoes gift card for the current selling price or a merchandise exchange.

Does Rack Room Shoes Offer Full Refunds?

Yes, Rack Room Shoes offers full refunds provided the return conditions are met. The refund will reflect on the original form of payment, except for cash purchases which will be refunded via a gift card.

How Long Do Rack Room Shoes Refunds Take?

Refunds may take up to 10 business days to process once the return is received. Credit card refunds can take an additional 3 – 10 business days to post, depending on the card company. Cash refunds require a 7-day waiting period.

How To Return A Rack Room Shoes Item

  • Complete the Return Form with the reason for return.
  • Place the unworn merchandise and Return Form in the original box.
  • Attach the Shipping Label to the outside of the box.
  • Send it through your preferred carrier to the provided Returns Processing Center address.

What Items Cannot Be Returned To Rack Room Shoes?

The following items cannot be returned to Rack Room Shoes:

  • Items that have been worn, damaged, or altered in any way
  • Items that are missing the original tags, packaging, or receipt
  • Items that were purchased as final sale, clearance, or special orders
  • Gift cards, e-gift cards, and coupons

How To Contact Rack Room Shoes?

For any inquiries or assistance with the return process, you can contact Rack Room Shoes customer service at [email protected].


Rack Room Shoes provides a customer-friendly return policy, allowing up to 60 days for unworn merchandise to be returned with the original packaging. While return shipping is the customer's responsibility, the process is straightforward, and the customer service team is ready to help with any questions. Remember to use a traceable shipping method for peace of mind and to ensure a prompt refund.