Shopping at RueLaLa offers a unique selection of fashion and home products, but it's important to understand their return policy should you need to send an item back. Whether you're a new shopper or a regular customer, this guide will provide a clear understanding of the RueLaLa return policy, ensuring a smooth and hassle-free experience.

What does RueLaLa's return and refund policy entail?

RueLaLa allows you to return items within 30 days from the shipment date. However, items marked as "Final Sale" are not eligible for return. For the holiday season, RueLaLa extends this policy, allowing purchases made from October 17th to December 15th to be returned until January 15th, 2024.

RuLala packaging

Can you exchange items at RueLaLa?

RueLaLa does not explicitly mention exchanges in their return policy. Instead, you can return the item and make a separate purchase for a new one.

RuLala packaging-pandora items

How long does it take to receive a refund from RueLaLa?

Once your return is received and processed by RueLaLa, expect merchandise credit within 3-5 business days or a refund to the original form of payment within 10 business days, minus a $11.99 return fee.

How to initiate a return with RueLaLa?

To start a return, log into your account and select the items you wish to return. You'll be guided to select a return reason and method, then you can download and print the return label. Package your return with all original materials and drop it off at a FedEx or USPS location.

Do you need a receipt to return items to RueLaLa?

To return items to RueLaLa, you need a receipt or packing slip. This way, we can find your order and handle your return correctly.

Can used items be returned to RueLaLa?

Items must be returned in their original condition, which means used items are generally not eligible for returns.

Are returns accepted at RueLaLa without the original packaging?

No, items should be returned in the original packaging, with all included materials such as warranty cards and accessories.

Are returns accepted at RueLaLa without tags?

Items should have all original tags attached when returned to ensure they are in their original condition.

How can I return a gift received from RueLaLa?

If you've received an item as a gift, you can return it for merchandise credit. Contact customer service with your gift receipt or packing slip to initiate the return.

What are the ways to contact RueLaLa customer service?

For assistance, you can reach RueLaLa customer service via the Rue365Concierge email, live chat, or by calling 1-888-992-LALA (5252) or 1-855-783-8585 for gift returns.


RueLaLa's return policy is designed to be customer-friendly, with a straightforward process for returns. Remember to return items within the 30-day window and ensure they are in their original condition with all packaging and tags. Should issues arise, customer service is readily available to assist you. Keep this information at hand to make your shopping experience at RueLaLa as enjoyable as possible.