Shopping at Sohohome brings an array of stylish and luxurious home furnishings to your doorstep. However, sometimes an item may not be the perfect fit for your space or meet your expectations. In such cases, Sohohome’s return policy offers a straightforward solution for customers to handle their returns and refunds efficiently. Here's what you need to know about the process to ensure a smooth experience.

What Is The Return And Refund Policy For Soho Home?

At Soho Home, customer satisfaction is paramount. If you're not fully happy with your purchase, you can return unused and perfect condition items within 28 days of receipt. Ensure the products are complete with original packaging and include the original dispatch note for a full refund. Unfortunately, exchanges are not available, but you can return the item for a refund and then purchase a new one.

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Does Soho Home Offer Exchanges?

No, Soho Home does not process exchanges. If you wish to replace an item, you need to return it following the return policy and place a new order for the desired product.

How Long Does It Take To Get Refund From Soho Home?

Once your return is received, Soho Home aims to process it within seven working days. Refunds are issued to the original payment method, and it may take an additional five to 10 working days for the funds to appear in your account.

How Can You Return An Item To Soho Home?

For UK mainland customers, small items come with a DPD free returns label. For larger items, contact the Soho Support team to organize a return, with a charge of £99.95 (£49.95 for members). International customers should use a fully tracked service to return items.

Can I Return A Soho Home Item Without A Receipt?

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A valid receipt or proof of purchase is essential for returning an item to Soho Home, especially for in-store purchases. For online orders, the dispatch note serves as proof of purchase.

Can You Return Used Items To Soho Home?

Items must be unused and in their original condition to qualify for a return. Soho Home reserves the right to refuse a return if the item does not meet these conditions.

Can You Return An Soho Home Item Without The Original Box Or Package?

Original packaging is required for all returns. This ensures that the item is adequately protected during transit and arrives in a resalable condition.

Does Brand Accept Return Without Tag?

For certain items, such as clothing or accessories where tags are applicable, the tags should remain attached for a successful return.

Can I Return A Gift To Soho Home?

Gift returns are handled similarly to other returns, but the refund will be processed to the original purchaser’s payment method.

How To Contact Soho Home?

If you need assistance or have questions about your return, please reach out to the Soho Support team at [email protected].


Whether you are a new or a returning customer, knowing Sohohome's return policy ensures that you can shop with confidence. Remember, timely returns within the 28-day window in the item's original condition will ensure a smooth refund process. Keep your proof of postage secure, and don't hesitate to get in touch with the Soho Support team for any return inquiries.