Shopping at Staples is convenient, but sometimes a purchase just doesn't work out. Whether you're a first-time customer or a regular shopper, understanding the Staples return policy is essential. This policy ensures that if you're not completely satisfied with your Staples purchase, you have options available to return or exchange your items. Below, we'll dive into the details of Staples' return policy, providing you with all the information you need for a hassle-free return experience.

What are Staples' policies on returns and refunds?

Staples has a straightforward return policy that allows you to return office supplies at any time, with technology and business machines, as well as furniture, having a 14-day return window. Items must be in sellable condition with original packaging, manuals, parts, and a receipt or packing slip. Some returns or exchanges may be limited or declined if they don't meet the policy's requirements.

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Is there an exchange option available at Staples?

Yes, Staples does offer exchanges. If you're not satisfied with your purchase and it's within the allowable return period, you can exchange the item for another product. The same conditions apply as for a return: the item must be in its original, sellable condition with all accompanying materials and documentation.

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What is the expected duration to receive a refund from Staples?

Once Staples receives the returned item, refunds are processed to the original method of payment within specific timelines. Credit card refunds can take 3–5 business days, while Staples credit account refunds are issued as a check via mail within 7-10 business days. Staples Gift Cards are refunded via email within 7–10 business hours, and checks are mailed within 7–10 business days. Staples Easy Reward Points are returned within 72 business hours.

What is the process for returning an item to Staples?

To return an item to Staples, you can follow these steps:

  • Access the Staples website and log into your account.
  • Navigate to the "Return Orders" section and select the order containing the item you wish to return.
  • Choose the item(s) to return and provide a reason for the return.
  • Pack the item in its original packaging with all manuals and parts included.
  • Return the item using the label provided or drop it off at a Staples store.

Please note that return policies may vary depending on the product category. For example:

  • Office supplies can generally be returned at any time.
  • Technology, business machines, and small appliances have a 14-day return window.
  • Furniture also has a 14-day return window.
  • Unopened boxed software can be returned within 30 days, but opened software and downloadable software are not returnable or refundable.
  • Unopened and unexpired ink and toner can be returned at any time, but opened or expired items cannot be refunded.

For more detailed information, you can visit the Staples Return and Exchange Policies page. During the holiday season, Staples extends its return policy for electronics and furniture, allowing gifts purchased within a specific period to be returned until mid-January.

Is it possible to return an item to Staples without a receipt?

Yes, you can return an item without a receipt; however, you'll only be eligible for an in-store credit at the lowest selling price in the past 30 days. A valid government ID is required, and Staples has the right to refuse returns without a receipt.

Are used items eligible for return at Staples?

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Used items are generally not eligible for return unless they are defective. All returned items must be in sellable condition with the original packaging and all included materials.

Can items be returned to Staples if they are not in their original packaging?

Items need to be in their original packaging to be eligible for return. This includes the UPC, manuals, and parts. If the packaging is missing or damaged, the return could be declined.

How does one return a gift to Staples?

If you received a gift purchased from Staples and don't have a receipt, you could return it for an in-store credit at the item's lowest selling price within the past 30 days. Remember to bring a valid government ID for the return.

What are the contact options for Staples?

If you have questions about returns or any other customer service inquiries, you can contact Staples via email at [email protected]. Additionally, you can bring your concerns directly to any Staples retail store for assistance.


In summary, Staples' return policy is designed to be customer-friendly, offering various options to ensure satisfaction with your purchases. Keep in mind the return period for different types of products, the condition they must be in for a successful return, and the refund timelines. Should you need further assistance, Staples customer service is readily available to help. By being informed about the return process, you can shop with confidence knowing that Staples has you covered.