When it comes to shopping at Sur La Table, knowing the ins and outs of their return policy ensures a hassle-free experience should you need to return an item. Whether you've changed your mind or received a gift that isn't quite right, Sur La Table's return policy is designed to be straightforward and customer-friendly. Here's what you need to know before you head to the store or initiate an online return.

What Is The Return And Refund Policy For Sur La Table?

Sur La Table offers a 30-day return window for exchanges or refunds. To be eligible for a return, you'll need the original receipt, and the items must be in new condition with all original packaging. Refunds are processed in the original form of payment. However, clearance items and food products are considered final sale and cannot be returned or exchanged.

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Does Sur La Table Offer Exchanges?

Yes, Sur La Table allows exchanges within the 30-day return period. If you're not completely satisfied with your purchase, you can exchange it for another item provided that it's in new condition and accompanied by the original receipt.

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How Long Does It Take To Get A Refund From Sur La Table?

After your returned merchandise is received in Sur La Table's warehouse, a refund will be issued to your credit card within 10 business days. If a refund is to be issued by check, it may take up to 14 business days. Note that the refund might not appear on your credit card billing statement for up to 2 billing cycles.

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How Can You Return An Item To Sur La Table?

There are three ways to return an item to Sur La Table:

  • Return it to any store location with the original invoice or receipt.
  • Use the UPS return label service provided by Sur La Table for a fee of $12.95 for orders over $25 or $6.95 for orders under $25 (fees are higher for Alaska and Hawaii).
  • Mail the return using another carrier, ensuring the package is traceable. Sur La Table recommends insuring the package against loss or damage for your protection.

What Warranty Does Sur La Table Offer?

Sur La Table provides a limited lifetime warranty covering defects in materials and workmanship. However, this warranty doesn't cover normal wear and tear or damage due to misuse or alteration of the product.

Can I Return A Sur La Table Item Without A Receipt?

Returns and exchanges without proof of purchase will not be accepted at Sur La Table, so make sure to keep your receipt or gift receipt secure.

Can You Return Used Items To Sur La Table?

Items must be in new and unused condition to qualify for a return. Sur La Table will not accept returns for products that have been used, unless they are defective.

Can You Return A Sur La Table Item Without The Original Box Or Package?

Returns should include all original packaging to ensure they are eligible for a refund or exchange.

Can I Return A Gift To Sur La Table?

If you have a gift receipt, you can return the item for a refund in the form of a Sur La Table gift card.

How To Contact Sur La Table?

For any inquiries about returns or products, contact Sur La Table's customer service team at 1-317-559-2041.


Sur La Table's return policy can make your shopping experience stress-free. Remember to keep your receipt, return items within 30 days, and be aware of the non-refundable items such as clearance and food products. With this knowledge, you can shop with confidence knowing that Sur La Table prioritizes customer satisfaction with a straightforward return process.