Understanding the Urban Outfitters return policy can save you time and hassle when shopping with this trendy retailer. Whether you’re a frequent shopper or new to their eclectic mix of clothing, home goods, and accessories, knowing the ins and outs of their policy is crucial. Urban Outfitters offers a generous return window, especially during the holiday season, and provides several methods to make returns as smooth as possible. Here's what you need to know to ensure your returns are hassle-free and you get your refund promptly.

What Is The Return And Refund Policy For Urban Outfitters?

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Urban Outfitters' return policy extends a convenient window for refunds and exchanges. Regular purchases can be returned within 30 days for a full refund to the original payment method. Post the 30-day mark, refunds are provided as an e-merchandise credit. During the holiday season, items bought between November 1st, 2023, and December 24th, 2023, can be returned or exchanged until February 29th, 2024. Items must be unused or defective, and final sale products are not eligible for return or exchange.

It’s important to note that a restocking fee may apply for mailed returns. To avoid any surprises, be sure to check if the item you're returning is subject to this fee. Certain items, such as made-to-order furniture and deeply discounted sale items, are also exempt from returns.

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Does Urban Outfitters Offer Exchanges?

Yes, Urban Outfitters does offer exchanges, both in-store and online. If you're looking to exchange an item, initiate the process within 30 days to avoid being charged. Exchanges are processed within 14 days, ensuring you receive your new items promptly.

How Long Does It Take To Get Refund From Urban Outfitters?

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Once Urban Outfitters receives your return, the refund process takes roughly 14 business days. After processing, the actual refund will take an additional 1-3 business days to credit back to your original form of payment. Keep an eye on your email for a refund notification from Urban Outfitters.

How Can You Return An Item To Urban Outfitters?

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  • Find your order number either through your UO account or by checking the Order Status for guest orders.
  • Use the Urban Outfitters website to create a return or exchange and print your pre-paid return shipping label.
  • Prepare your package with the items to return, securely tape it, and attach the new return label over the original one.
  • Schedule a pickup or drop it off at an authorized facility for the carrier indicated on your return label.

Remember, a $5 restocking fee may be deducted from mailed returns. Ensure to include all relevant receipts or order confirmations if returning items from multiple orders.

Can I Return An Urban Outfitters Item Without A Receipt?

For a full refund to your original payment method, an original receipt is necessary. Without it, you may be issued a gift card for the amount paid.

Can You Return Used Items To Urban Outfitters?

Urban Outfitters only accepts returns for unused or defective merchandise. Items showing signs of wear or use may not be eligible for a return or exchange.

Can You Return An Urban Outfitters Item Without The Original Box Or Package?

It's best to return items in their original packaging when possible. However, if the original box or package is unavailable, ensure the item is well-packed for the return process.

Does Urban Outfitters Accept Return Without Tag?

Items should be returned with original tags attached. Returns without tags may be accepted at the discretion of Urban Outfitters, especially if the item is defective.

Can I Return A Gift To Urban Outfitters?

Gift returns are accepted. If you have a gift receipt, you'll be refunded on a gift card. If not, customer service may assist you in crediting the gift giver's original payment method.

How To Contact Urban Outfitters?

For any questions regarding returns or other concerns, email Urban Outfitters at [email protected]. Their customer service team is ready to assist you with your needs.

The Wrap-up

Urban Outfitters' return policy is customer-friendly, offering a variety of options to ensure satisfaction with your purchases. Remember to keep your receipts, return unused items, and initiate any exchanges or returns within the specified timeframes. With this guide, you're equipped to handle returns smoothly and efficiently, keeping your shopping experience positive and stress-free.