When shopping online at VOCLA, understanding the return policy ensures peace of mind knowing that you can return items if necessary. VOCLA’s straightforward policy allows for returns within specific time frames and under certain conditions. Here’s an in-depth look at how to navigate the process smoothly for both new and regular customers.

What Is The Return And Refund Policy For Vocla?

The VOCLA return policy is customer-friendly, allowing returns within 30 days for UK orders and 60 days for international orders from the date of receipt. Items must be unworn, in their original state, with all tags and packaging intact. Underwear and swimwear must be tried on over clean clothing for hygiene reasons.

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Does Vocla Offer Exchanges?

Yes, VOCLA provides exchanges. If you need a different size or color, you can return the item as per the returns policy, and an exchange will be arranged. However, bundle deals have specific conditions where the entire bundle must be returned for a refund or exchanged for size or color.

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How Long Does It Take To Get Refund From Vocla?

Upon receipt of your return, VOCLA aims to process refunds within 7 days to the original payment method. Please note that postage charges from the initial order are non-refundable unless the item is faulty.

How Can You Return An Item To Vocla?

Here's a step-by-step guide to help you:

  1. Check Eligibility: Ensure your item is eligible for return within 30 days of delivery and is in resalable condition—unworn, with all tags and original packaging intact.
  2. Complete the Returns Form: Fill out the returns form provided by VOCLA, indicating your order number or email address used for the order, the product code(s), quantity, and return code based on your reason for return.
  3. Package Your Item: Securely package the item(s) and include the completed returns form inside your parcel.
  4. Choose Your Return Method: You can either use VOCLA's tracked returns service by generating a label online or choose an alternative courier. If using the tracked service, a fee will be deducted from your refund.
  5. Send the Item Back: Drop off the parcel at a Royal Mail Customer Service Point or Post Office, or send it via your chosen courier to VOCLA Limited (RETURNS), Unit 2, Tilson Road, Roundthorn Industrial Estate, Manchester, M23 9GF.
  6. Wait for Confirmation: Once your return is received, VOCLA will process your refund within 7 days to the original method of payment, excluding original postage charges.

Remember, if you're returning from outside the UK, you'll need to complete any necessary customs documents, stating the products are 'RETURNED GOODS' with 'NO COMMERCIAL VALUE' to avoid customs charges.

Can I Return A Vocla Item Without A Receipt?

A receipt or proof of purchase is required for returns. If you cannot provide this, contact customer service at [email protected] for assistance.

Can You Return Used Items To Vocla?

VOCLA does not accept returns of worn items, except in cases where a fault is found that was not apparent prior to use. All returns are checked with a UV light to ensure hygiene.

Can You Return A Vocla Item Without The Original Box Or Package?

Original packaging is a must for returns. Items should be in a condition suitable for resale, which includes being in their original box or packaging.

Does Vocla Accept Return Without Tag?

Tags are a crucial part of the return condition. Items must have all original tags attached and be intact for the return to be accepted.

Can I Return A Gift To Vocla?

Gifts can be returned under the same conditions as other items. However, gift boxes and wrapping cannot be returned unless they are faulty.

How To Contact Vocla?

For any queries or assistance with returns, contact VOCLA at [email protected] or visit their main website.


In summary, VOCLA’s return policy is designed to be as simple and customer-friendly as possible. Remember to return items within the 30-day or 60-day window, in perfect condition, and follow the easy steps provided for a smooth return process. For any questions or further assistance, VOCLA’s customer service team is ready to help.