Shopping for jewelry is often an experience filled with excitement and sentimentality, but sometimes what you pick may not be the perfect match. Zales acknowledges this possibility with a return policy that's designed to be straightforward and customer-friendly. Whether you're a new shopper or a loyal patron, understanding the Zales return policy will ensure that your purchases are worry-free.

What is Zales' return and refund policy?

Zales aims to ensure that you are completely in love with your purchase. However, if you're not satisfied, Zales allows returns within 30 days from the purchase or shipment date for jewelry, and the same timeframe applies for watches. Refunds are processed to the original form of payment, ensuring a smooth transaction back into your account.

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Are exchanges permitted at Zales?

While Zales accepts returns, they also offer exchanges within 60 days of the purchase or shipment date for jewelry. Watches, however, must be exchanged within the 30-day period. It's important to note that exchanges can only be conducted in-store, not online.

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What is the timeframe for receiving a refund from Zales?

After you've returned an item, the processing time for refunds is approximately five business days. However, the actual credit appearing on your card statement can take an additional few days, depending on your financial institution, with most reflected within 5-7 business days.

How to return an item to Zales?

For online purchases, Zales provides a FREE pre-printed shipping label for mail returns. Simply use the provided label, ensuring you include the packing slip and all original documents. For items purchased in-store, you'll need to visit a Zales location to process the return.

Do You Need a Receipt to Return Items at Zales?

Yes, having your receipt or packing slip is essential when returning an item to Zales. This documentation ensures that your items are eligible for return and assists in the smooth processing of your refund or exchange.

Are used items returnable to Zales?

Items must be returned in their original condition, including all original packaging, instructions, and paperwork. Zales will not accept returns on items that show signs of wear or have been altered or damaged after purchase.

Can items be returned to Zales without the original packaging?

All returns to Zales must include the original packaging and accompanying materials. This is particularly important for watches, which must be returned with all links included.

How can I return a gift from Zales?

You can get a gift card or swap your gift item for something else if you bring it back within 30 days from when it was bought. Don’t forget to show the gift receipt to make the return easier.

What are the contact options for Zales customer service?

Should you have any questions or require assistance with a return, Zales Customer Service is available. You can reach them via the email provided on their website or by phone. They are committed to providing the support you need for a seamless return process.


Zales' return policy is designed with customer satisfaction in mind. By keeping these tips in mind, you can ensure that your jewelry shopping experience is as pleasurable as the treasures you choose. Remember to act within the 30-day return window for jewelry and watches, and 60 days for jewelry exchanges. Always retain your receipt and the original packaging, and don't hesitate to contact Zales Customer Service for any assistance. With this knowledge, you can shop confidently, knowing that Zales is committed to your happiness with every purchase.