Your wardrobe will look more sophisticated and stylish after shopping with Carla Zampatti, but what happens if you need to return something? Whether you're a seasoned customer or a first-time buyer, being aware of Carla Zampatti's return policy can help guarantee a simple and hassle-free transaction. Everything you need to know about returning goods to Carla Zampatti will be covered in this post, from the fundamental guidelines to advice on how to get a prompt refund.

What Is The Return And Refund Policy For Carla Zampatti?

Carla Zampatti's return policy is customer-friendly, offering a full refund on all merchandise purchased online, provided items are returned within 14 days of receipt. However, it's important to note that shipping charges are non-refundable unless the item is faulty. Products must be in saleable condition with all tags attached and must not be worn, damaged, altered, or washed. For in-store purchases, you can exchange items or receive a credit note by returning them to the store where they were bought within the same 14-day period.

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Does Carla Zampatti Offer Exchanges?

Yes, Carla Zampatti allows exchanges for different sizes or items. If you've purchased online, you can send the item back to the head office with the required paperwork, indicating your desired exchange.

How Long Does It Take To Get Refund From Carla Zampatti?

Upon the successful assessment of your returned merchandise, Carla Zampatti will process your refund. Please allow up to 5 business days for the funds to be deposited back into your account. Customer care will notify you once the refund has been processed.

How Can You Return An Item To Carla Zampatti?

To return an online order, post the item back to Carla Zampatti's head office with the invoice and a note specifying whether you'd like an exchange or a refund. If you're returning in-store, simply bring the item and proof of purchase to any Carla Zampatti boutique.

To return an item, follow these steps:

  • Visit their page and log in to your account.
  • Go to My Orders and select the order that contains the item you want to return.
  • Click on Request a Return and fill out the form with the reason for returning and the item details.
  • You will receive a confirmation email with a return label and instructions on how to pack and ship your item.
  • Print the return label and attach it to the outside of your package.
  • Drop off your package at any Australia Post office or arrange a pick-up service.
  • Once your return is received and inspected, you will be notified by email and refunded to your original payment method.

Can I Return A Carla Zampatti Item Without A Receipt?

Proof of purchase is required for all returns, so make sure you have your original invoice or order confirmation handy when you're looking to return an item.

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Can You Return Used Items To Carla Zampatti?

Carla Zampatti will only accept returns on items that are in a saleable condition, meaning they haven't been worn, damaged, altered, or washed.

Can You Return A Carla Zampatti Item Without The Original Box Or Package?

Original packaging should accompany your return to ensure the item is adequately protected during transit.

Does Carla Zampatti Accept Return Without Tag?

For a successful return, all items must have their original tags attached. This is part of the conditions for maintaining a saleable condition.

Can I Return A Gift To Carla Zampatti?

Gift returns follow the same policy as regular returns, where the item must be in its saleable condition with tags and returned within the specified 14-day period.

How To Contact Carla Zampatti?

If you have any questions regarding your return or any other inquiry, contact Carla Zampatti customer care via email at [email protected] or by phone at +61 (0)2 9260 9713.


Remember to act within the 14-day return window, ensure all items are in their original, saleable condition, and retain your proof of purchase. With these tips in mind, you can shop confidently, knowing that if your purchase doesn't quite fit the bill, you have a clear and concise return policy to fall back on.