When it comes to purchasing new flooring, it's important to know that you're making the right choice. Flooret offers a return policy designed to give you peace of mind. Whether you're a first-time buyer or a seasoned shopper, understanding the nuances of Flooret's return policy can save you time and hassle. In this article, we'll delve into the specifics of how to navigate returns, ensuring that you're well-equipped to make the most of Flooret's customer-friendly practices.

What Is The Return And Refund Policy For Flooret?

Flooret prides itself on its quality products and customer satisfaction. That's why they offer a 6-month return policy that allows you to return any unopened boxes if you're not fully happy with your purchase. Keep in mind, you'll be refunded the cost of the flooring, but the full cost to ship the product back will be deducted from your refund. To ensure a smooth return process, Flooret requires the product to be in its original condition and properly stored.

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Does Flooret Offer Exchanges?

While Flooret's primary focus is on returns and refunds, they do not explicitly mention exchanges in their return policy. If you have issues with your product, it's best to initiate a return and then place a new order for the desired item.

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How Long Does It Take To Get Refund From Flooret?

Once Flooret receives your return and deems it in acceptable condition, you can expect your refund to be processed within 10-14 days. It's crucial to prepare your return according to their guidelines to avoid any delays.

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How Can You Return An Item To Flooret?

If you are not satisfied with your purchase from Flooret, you can return the item within 30 days of delivery. Here are the steps to follow:

  1. Contact Flooret customer service by phone or email and request a return authorization number (RAN).
  2. Pack the item securely in its original packaging and include a copy of your invoice and the RAN.
  3. Ship the item to the address provided by Flooret customer service. You are responsible for the return shipping costs.
  4. Once Flooret receives and inspects the item, they will issue a refund to your original payment method within 10 business days.

Can I Return A Flooret Item Without A Receipt?

All returns with Flooret must be pre-approved and accompanied by a Return Authorization, which serves as your receipt. Ensure you have this documentation before attempting to return your items.

Can You Return Used Items To Flooret?

Used, installed, or altered items are not eligible for return. Flooret only accepts returns for products that are in the same condition as when they were received.

Can You Return A Flooret Item Without The Original Box Or Package?

Original packaging is required for a return. If the original box or packaging is missing, your return may not be accepted, as the product needs to be in saleable, like-new condition.

How To Contact Flooret?

For any inquiries or to initiate a return, you can reach out to Flooret's customer support at [email protected]. Their team is ready to assist you with any questions regarding their products or return policy.


Understanding the Flooret return policy is essential for a hassle-free shopping experience. With a generous 6-month window and a satisfaction guarantee, Flooret stands behind their products while offering you peace of mind. Remember to keep all items unopened and in their original condition, and reach out for a Return Authorization before sending anything back. By following these tips, you'll ensure a smooth and straightforward return process with Flooret.