Navigating return and refund policies can often be a complex task. In this article, we will be focusing on Frontgate's return and refund policy, providing a clear and concise overview to help you understand your rights and options as a customer. From the conditions under which a product can be returned, to the process of obtaining a refund, we aim to cover all the essential aspects. Continue reading to equip yourself with the knowledge you need to make informed decisions about your purchases at Frontgate.

What’s Frontgate’s Return Policy?

Frontgate offers a flexible return policy, allowing customers to return or exchange any product within a 90-day period from the purchase date, although shipping and handling fees are not included. It's important to note that all items should be returned in their original packaging and in the same condition as they were received. Furthermore, Frontgate provides a one-year warranty, promising to repair or replace any item that develops defects within a year of purchase. More information about their return policy can be accessed on their official website.

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Can I Return an Item to Frontgate without the box or original package?

If the original package is damaged or missing, you can still return the item to Frontgate as long as it is in good condition and you have the proof of purchase. However, you may be charged a restocking fee of 10% of the item’s price.

Can I return an item to Frontgate after using it?

Frontgate does not accept returns of used items unless they are defective or damaged. If you receive a defective or damaged item, you must report it to the customer service representative within seven days of delivery. Frontgate will then arrange for a return or an exchange.

How Long Do I Have to Return an Item to Frontgate?

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You have 90 days from the date of purchase to return an item to Frontgate for a full refund or exchange. However, some items may have different return windows depending on their category. For example, electronics have a 30-day return window, while mattresses have a 60-day return window. You can check the specific return window for each item on its product page or on your packing slip.

Can you return something to Frontgate after 90 days?

If you miss the 90-day return window, you may still be able to return the item to Frontgate for a merchandise credit. However, this is subject to approval by the customer service team and may incur a restocking fee of 10% of the item’s price. You can contact the customer service team or by submitting an email form on their website.

Does Frontgate Accept Returns and exchanges Without a Receipt?

If you want to return or exchange an item without a receipt, you can do so by providing your order number, email address, phone number, or billing address. Frontgate will then verify your purchase and process your request accordingly. However, if you cannot provide any proof of purchase, Frontgate may not be able to accept your return or exchange.

Does Frontgate offer full refunds?

Yes, Frontgate offers full refunds for items returned within 90 days of purchase, excluding shipping and handling fees. The refund will be issued to your original form of payment within 10 business days of receiving your return.

How Long do Frontgate refunds take?

Frontgate refunds usually take about 10 business days to appear on your account after they receive your return. However, this may vary depending on your bank or credit card company.

Can you return an online purchase to the store?

Yes, you can return an online purchase to any Frontgate store within 90 days of purchase for a full refund or exchange. You must bring your packing slip or receipt with you. You can also use the store locator on their website to find the nearest store to you.

What’s Frontgate’s customer service phone number?

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You can reach Frontgate’s customer service team at (888) 263.9850 from Monday to Friday, 8 a.m. to 9 p.m., Saturday and Sunday, 8:30 a.m. to 5 p.m., Eastern Time.

Does Frontgate offer chat support?

Yes, Frontgate offers chat support on their website from Monday to Friday, 8 a.m. to 9 p.m., Saturday and Sunday, 8:30 a.m. to 5 p.m., Eastern Time. You can access the chat feature by clicking on the “Chat” icon at the bottom right corner of their website.

How to return a Frontgate item (Step by Step Instructions)

To return a Frontgate item, you can follow these steps:

  1. Check the return window and the condition of the item you want to return. Make sure it is within 90 days of purchase and in its original packaging and condition.
  2. Locate your packing slip or receipt and find the return label that came with it. If you don’t have a return label, you can contact the customer service team at (888) 263.9850 or by submitting an email form on their website to request one.
  3. Pack the item securely and attach the return label to the outside of the package. Make sure to include your packing slip or receipt inside the package.
  4. Drop off the package at any UPS location or schedule a pickup from your home or office.
  5. Wait for your refund or exchange to be processed. You can track your return status on their website by entering your order number and email address.

How Do I Check my Frontgate order status? (Step by Step)

To check your Frontgate order status, you can follow these steps:

  1. Go to their website and click on “Order Status” at the top right corner.
  2. Enter your order number and email address and click on “Check Status”.
  3. You will see the details of your order, including the shipping and delivery information, tracking number, and estimated arrival date.

What items can not be returned to Frontgate?

Some items are not eligible for returns or exchanges at Frontgate. These include:

  • Clearance items
  • Monogrammed, customized, or made-to-order items
  • Gift cards
  • Perishable items
  • Personal care items
  • Items marked as “final sale” or “non-returnable” on their product page or packing slip.


We give Frontgate a return policy score of 4 out of 5 based on their generous and flexible return policy, their easy and convenient return process, and their responsive and helpful customer service team. However, we deducted some points for their restocking fees, their exclusion of some items from returns or exchanges, and their shipping and handling fees that are not refundable. Overall, we think Frontgate is a great place to shop for quality and stylish home furnishings and decor, and we recommend them to anyone looking for a satisfying shopping experience.