Lovesac Return & Refund Policy: Explained

Lovesac is a brand that offers innovative furniture products such as poufs, modular sofas, pillows, blankets and accessories. Lovesac products are made to be cozy, durable and flexible for any space and style. Lovesac promises a lifetime warranty on its products and a 60-day in-home trial period. But, if you're not satisfied with your purchase and want to return it, you'll want to know what Lovesac's process and policy is for returns and refunds. So here's what we tell you

What's Lovesac's Return Policy?

Lovesac offers a 60-day home trial period for its products, which means that you can return any product within 60 days of delivery, for any reason, and get a full refund. However, there are some conditions and exceptions that apply to this policy. Here are the main points you need to know:

• You need to have the original receipt or order confirmation email to initiate a return.
• You need to contact Lovesac's customer service team by phone or email to request a return authorization number (RAN) and a prepaid shipping label.
• You need to pack the product in its original packaging or equivalent, attach the shipping label, and drop it off at a FedEx location.
• You need to keep the tracking number of the shipment and provide it to Lovesac's customer service team.
• You will receive a full refund within 10 business days of Lovesac receiving and inspecting the product.
• The refund will be issued to the original form of payment or as store credit, depending on your preference.
• The shipping costs are non-refundable, unless the product is defective or damaged.
• The return policy does not apply to custom orders, clearance items, gift cards, or products purchased from third-party retailers.

How to Return a Lovesac Item?

If you want to return a Lovesac product, here are the steps you need to follow:

1. Find your receipt or order confirmation email. You will need it to prove your purchase and get a RAN.
2. Contact Lovesac's customer service team by phone at 1-888-636-1223 or by email at [email protected]. Provide your order number, product name, reason for return, and preferred refund method (original payment or store credit).
3. Wait for an email from Lovesac with your RAN and prepaid shipping label. Print the label and attach it to the package.
4. Pack the product in its original packaging or equivalent. Make sure it is clean and undamaged.
5. Drop off the package at a FedEx location. Keep the tracking number and send it to Lovesac's customer service team.
6. Wait for an email confirmation from Lovesac that they have received and inspected your product.
7. Receive your refund within 10 business days.

Does Lovesac Accept Returns and exchanges Without a Receipt?

If you have lost or misplaced your receipt or order confirmation email, you may still be able to return your product within 60 days of delivery, but you will need to provide some proof of purchase. You can try contacting Lovesac's customer service team by phone or email and provide them with your name, address, phone number, email address, product name, date of purchase, and approximate amount paid. They may be able to locate your order in their system and issue you a RAN. However, this is not guaranteed and may depend on the availability of records and the discretion of the customer service team.

How Long do Lovesac Refunds Take?

Lovesac's refund policy states that you will receive a full refund for your returned product within 10 business days of them receiving and inspecting it. The refund will be issued to the original form of payment or as store credit, depending on your preference. However, there are some factors that may affect or delay your refund:

• If you paid with a credit card, it may take up to 5 additional business days for your bank to process the refund and reflect it in your account.
• If you paid with PayPal, it may take up to 24 hours for PayPal to process the refund and reflect it in your account.
• If you paid with cash or check, you will receive a check in the mail within 10 business days of Lovesac issuing the refund.
• If you paid with a gift card, you will receive a new gift card in the mail within 10 business days of Lovesac issuing the refund.
• If you paid with a combination of payment methods, you will receive a refund in the same proportion as your original payment. For example, if you paid 50% with a credit card and 50% with a gift card, you will receive 50% of the refund to your credit card and 50% to a new gift card.
• If the product is defective or damaged, you may be eligible for a replacement or repair instead of a refund. You will need to contact Lovesac's customer service team and provide them with photos and details of the defect or damage. They will determine the best course of action and inform you of the next steps.

What is Lovesac's Shipping Policy?

According to Lovesac, you are responsible for the shipping costs of returning your product, unless the product is defective or damaged. Lovesac will provide you with a prepaid shipping label, but the cost of the label will be deducted from your refund. The shipping costs vary depending on the size and weight of the product, but they typically range from $20 to $200. You can check the estimated shipping cost of your product on Lovesac's website before placing your order.

Does Lovesac Warranty Cover Pet Damage?

The company's warranty does not cover pet damage, such as scratches, bites, stains, or odors. Lovesac's warranty only covers defects in materials and workmanship that occur under normal use and care. Pet damage is considered normal wear and tear and is not covered by the warranty. However, Lovesac does offer some tips and solutions for pet owners who want to protect their products from pet damage:

• Use a protective cover or blanket over your product when not in use.
• Wash and dry your product regularly to remove dirt and odors.
• Replace or repair any damaged parts as soon as possible to prevent further damage.
• Contact Lovesac's customer service team if you need assistance with finding replacement parts or repairing your product.

Are Lovesac's Guaranteed for Life?

Lovesacs are guaranteed for life, but only for certain parts and under certain conditions. Lovesac's lifetime guarantee covers the following parts:

• Durafoam inserts
• Sactionals hardwood frames
• Sactionals clamps
• Sactionals shoes
• Sactionals feet

These parts are guaranteed to be free from defects in materials and workmanship for as long as you own your product. If any of these parts fail due to a defect, Lovesac will replace or repair them at no cost to you. However, there are some exclusions and limitations that apply to this guarantee:

• The guarantee does not cover normal wear and tear, misuse, abuse, negligence, accidents, alterations, modifications, or unauthorized repairs.
• The guarantee does not cover any other parts or accessories, such as covers, pillows, blankets, cup holders, tables, etc.
• The guarantee does not cover any products purchased from third-party retailers or resellers.
• The guarantee does not cover any products that have been discontinued or are no longer available.
• The guarantee does not cover any shipping costs associated with returning or replacing the defective parts.
• The guarantee is non-transferable and only applies to the original purchaser of the product.

To claim your lifetime guarantee, you need to contact Lovesac's customer service team by phone or email and provide them with proof of purchase and photos and details of the defect. They will verify your eligibility and inform you of the next steps.

What's Lovesac Customer Service Contact?

If you have any questions or concerns about Lovesac's return and refund policy, you can contact them by mail at the following address:

Lovesac
2 Landmark Square
Suite 300
Stamford CT 06901

You can also contact Lovesac by phone at 1-888-636-1223 or email [email protected]. Their customer service team is available Monday to Friday from 9 am to 5 pm EST.

Conclusion

Lovesac's return and refund policy is fairly generous and customer-friendly. It allows you to return any product within 60 days of delivery for any reason and get a full refund. However, there are some conditions and exceptions that apply to this policy, such as having the original receipt, contacting customer service for a RAN, paying for shipping costs, etc. You should also be aware of Lovesac's warranty and lifetime guarantee, which cover certain parts of their products for defects in materials and workmanship. If you have any questions or concerns about Lovesac's return and refund policy, you can contact them by mail, phone, or email.

Based on our research, we give Lovesac's return and refund policy a score of 4 out of 5 stars. We think it is a good policy that offers flexibility and convenience to customers who want to try out their products without risk. However, we also think it could be improved by offering free shipping for returns, extending the return period beyond 60